酒店回复: 您好，Sandra，感谢您最近入住凤凰城欢乐谷希尔顿惠庭酒店，并抽出时间分享您的反馈。我很高兴得知您觉得酒店设施良好，前台工作人员也很友好。但是，对于您在房间位置方面遇到的困惑，我深表歉意。您说得对，提供准确的路线指引非常重要，尤其是在长途旅行之后，您只想轻松找到房间。我们的大多数客人都认为我们的工作人员对酒店布局非常熟悉，所以这次的情况比较特殊。我也注意到您更喜欢口头介绍酒店设施，而不是仅仅提供书面信息。我们通常会同时提供口头和书面两种方式，以确保客人获得舒适入住所需的所有信息。我们非常感谢您坦诚的反馈，这有助于我们改进服务。许多客人因为我们周到的服务而多次入住，因此我们会根据您的意见来优化入住体验。再次感谢您选择凤凰城欢乐谷希尔顿惠庭酒店。我们期待您下次光临，为您带来更优质的体验。此致，宾客体验团队

酒店回复: 您好！感谢您分享您最近入住凤凰城欢乐谷希尔顿惠庭酒店的体验。我们很高兴得知，尽管您遇到了制冰机和饮水机故障，但您仍然喜欢这次入住。感谢您提及您找到的解决方法——虽然我们知道前往其他楼层或邻近酒店并非理想之选。您对我们酒店的清洁度和友好员工的赞扬对我们意义重大！大多数客人，包括您，都会对这些方面给予评价，而这正是我们团队引以为豪的。我们已记录您关于设备故障的反馈，并将尽快处理这些维修问题。这些细节有助于我们提升所有客人的入住体验。再次感谢您选择入住我们酒店。我们期待您下次光临凤凰城时再次入住！此致，宾客体验团队

酒店回复: Thank you for your glowing review, Jason! We strive to deliver memorable experiences for all our guests, and it's wonderful to hear you had an excellent stay with us at Homewood Suites by Hilton-Happy Valley Phoenix. From the clean rooms, nice TV, and functional AC to our complimentary breakfast and Wi-Fi services, it's great to know that our accommodation was perfect for your needs. Our committed team works very hard to make sure they provide the best services to our guests, and your recognition of our friendly staff is gratifying. Thank you for recommending our hotel to potential guests. We are delighted that you enjoyed your time with us so much, and it's heartening to hear you intend to stay with us again. It was a pleasure to host you, and we look forward to having you back many more times in the future. Thanks again for your fantastic review and continued support. We sincerely appreciate both. Safe travels!Warm regards,Guest Experience Team

酒店回复: Dear Jose, Thank you for taking the time to share your recent experience at our hotel. We are glad that you found the room clean, and it's great to hear that our staff left a positive impression on you. We are, however, disappointed that certain aspects of your stay fell short of your expectations. We sincerely apologize for this and appreciate you voicing your concerns to us, as we hope to make continuous improvements based on what we learn from our guests. We have noted all your comments to share with our team. We will also alert our maintenance department to your observations so that they can take immediate action to address the issue you have highlighted with the dresser drawers. Furthermore, we will take your feedback into consideration when we next review our breakfast selection. We sincerely hope you will give us another opportunity to exceed your expectations on a future visit. It would be our pleasure to welcome you back and showcase the improvements we have made. Until then, safe travels!Warm regards,Guest Experience Team

酒店回复: Hello Tara,Thanks for taking the time to share your breakfast experience with us! It's great to hear you enjoyed our hot breakfast spread. We take pride in offering a variety of options like eggs, potatoes, sausage, and oatmeal to help start your day right.Our kitchen team works hard to keep the breakfast items fresh and tasty, and your positive feedback lets us know we're on the right track. We'll make sure to pass along your kind words to our breakfast staff – it'll definitely put a smile on their faces!Hope to see you again soon at Homewood Suites Happy Valley Phoenix for another delicious breakfast!Warm regards,Guest Experience Team

酒店回复: Hi there!Thanks for taking time to share your feedback about our location. We're glad you enjoyed the convenience of having many stores nearby! Our hotel's spot was specifically chosen to give our guests easy access to shopping, dining, and entertainment options in the Happy Valley area.If you stay with us again, our team would love to share more local recommendations - we know some hidden gems in the neighborhood that our guests really enjoy.Hope to see you again soon!Warm regards,Guest Experience Team

酒店回复: Hi Sylvia, Thank you for providing your feedback on your recent stay at our hotel; we are much appreciative. We are pleased that both the service that our staff provided and the cleanliness of your room met with your satisfaction, and it's great to hear that you enjoyed our breakfast so much. We hope that you will return to stay at our hotel when you make a return trip to Phoenix.Warm regards,Guest Experience Team

酒店回复: Thank you for staying with us at Homewood Suites by Hilton-Happy Valley Phoenix and sharing your feedback, Zafarjon! We are pleased to learn you had a positive overall impression of our hotel. We hope your stay was relaxing and you had a good night's sleep at our property. We apologize for any inconvenience caused by your room not being serviced one day during your stay. We appreciate you bringing this matter to our attention, and we would like to clarify that we are not offering daily HSKP/cleaning services, as our housekeeping is tailored to your comfort. Our flexible housekeeping policy involves a full cleaning of our rooms prior to check-in and scheduled cleanings for stayover guests. We are sorry if this was not clearly communicated to you. Your satisfaction is important to us, and we have noted your feedback and will use it to enhance the guest experience at our hotel. We trust that everything else was to your satisfaction, and we look forward to welcoming you again and hope to provide an even better experience the next time. Thank you for choosing us. Safe travels!Warm regards,Guest Experience Team

酒店回复: Thanks so much for taking the time to write a glowing review of our hotel, Jeanne! We are overjoyed to hear you had a great stay at Homewood Suites by Hilton-Happy Valley Phoenix. We take pride in delivering exceptional products/services for our guests, and it brings us immense joy to read you appreciated our clean and quiet accommodations, comfortable bed, and excellent service. Providing our guests with an enjoyable experience is of the utmost importance to us, and we are so pleased we achieved said task with you. Your satisfaction is what drives us, and we can't wait to have you back for another memorable experience. Thank you for staying with us on this journey and sharing your positive experience with us and the community. We are truly grateful for both. Safe travels!Warm regards,Guest Experience Team