Very disappointing for a Marriott. We were expecting the hotel to be somewhat better than it was. We walked in and the room was outdated. There was no safe to lock up our iPads, etc., we had to take them with us every time we left the hotel. We only had room service one day during our 4 day stay. When we’d return to our room, we’d have to go to the lobby to get fresh towels and coffee for morning. The top drawer in the kitchen was nailed shut as the countertop was not cut correctly to allow it to open. The TV in the bedroom was sitting on an old outdated bureau that had all the knobs removed and each drawer was nailed shut. Whenever the people in the room above us walked across the floor, it sounded like a herd of elephants. The morning breakfast was good and the people who worked the desk were very nice. I would not choose this hotel again.
5.0分
其他
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We stayed for one night while in the Boston area! Loved the hotel!!! We had a 1 bdrm suite and it was great!!! Bed and pillows very comfortable!!! Kitchen was so handy!! Two tv's, all in all a great stay and so convenient!!! Breakfast next day had some hot items and that was nice. Good coffee. Front desk also very helpful when we needed extra pillows and blankets for the pull out couch!!
1.0分
情侣出游
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Horrible hotel in need of a ton of updates. Bathtub rusting. Floor tiles are loose. Carpet baseboard is no longer glued and falling over. Front desk technology is half working. One front desk computer is not working . The card scanner on the other computers is not working. Carpet in the room needs stretching. Outside of building needs maintenance. I could go on.
5.0分
其他
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My daughter left her expensive beauty product in the room and was upset. Shelly at the front desk kept looking for it and calling me to give me updates. It was located and I was able to go back and get it for her. We were at a Dance Competition in Lowell. Shelly went above and beyond, and helped calm an upset teenager. Thank you!
4.0分
其他
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Our second time here visiting family in the Boston area. Overall the place is a great value. We had a 2 bedroom suite and a 1 bedroom suite, loved having the full kitchen and the extra space. We didn’t cook, but the kitchen was fully stocked and even had dish soap and dishwasher detergent. Elly at the front desk was welcoming and put our rooms as close together as possible. The rooms are spacious, beds were clean and comfortable, but the decor needs a serious upgrade. Two years ago we were here and the rooms needed updating, but unfortunately they were still slightly musty and worn looking. Old ugly carpet, uncomfortable couch, dresser drawers broken and off-track, sliding mirror door off track, and our walk-in shower leaked so badly it was like a small pond on the bathroom floor every time we showered! On a positive note, the daily free breakfast was great. Eggs, toast, bagels, sausage or bacon, oatmeal, cereal, waffles, bananas and oranges, yogurt, juice. There was something for everyone and we filled up for the day. And the parking was plentiful and well-lit. The front desk staff were friendly and didn’t even mind when we stayed in the lobby watching the World Cup and playing cards until midnight! We also enjoyed taking a dip in the pool this trip, although the whole separate key at the front desk is a bit of an annoyance and the pool towels stored in an ugly old plastic tub was a bit of a disappointing surprise. I would have loved to given this Residence Inn a five star review, but it’s just not quite there. Hopefully room updates are scheduled soon and we would definitely consider staying there again.
酒店超很不错，房间干净.
由于火灾，我们自 2023 年 2 月以来一直住在双人套房。工作人员非常好，友好，乐于助人，我们从来没有遇到过问题。另一方面，业主则没有那么多。六月我们不得不离开一周，然后回来，然而，在这段时间里，他以“破坏财产”为由把我们赶了出去！这次“破坏”是为了种花！是的，你没看错。园林设计师甚至在我们所做的周围种植了更多的植物。我们周围的所有房间都对鲜花表示赞赏。幸运的是，那一周我们住在另一家万豪酒店。我在网站上设置无线网络，然后碰巧发现我们在图克斯伯里的房间被取消了？！开始拨打各种电话，每个人，包括图克斯伯里的工作人员都感到震惊。店主让我们陷入困境，试图寻找其他地方去。如果我不检查网站，我什至都不知道我们被踢出了局。我们本来会回去并被告知离开而无处可去。我们在这里的 4 个月里，我们推荐了这家酒店，甚至还让家人来住在另一个房间。我们永远不会再推荐这家酒店。我忘了说我们是万豪旅享家钛金精英会员。他们把我们赶出去后，把花拔了起来。
我非常失望，因为我喜欢万豪酒店。然而这家酒店对待我朋友的方式令人震惊。他们的房子着火了，并在这里呆了一段时间。一开始没有问题。他们得到了景观美化和前台的许可，在房间里简单地种植了几株植物。他们给予了许可，但最近被踢出了。并被告知破坏财产。 ***？区域美化什么时候也这样了。当他们提出将植物移走时，酒店也告诉他们不要这样做。因此，他们不得不赶紧寻找地方住下，直到他们的房子重建起来。最糟糕的是，他们回到酒店，酒店把周围的植物都拔掉了。他们自己破坏了财产。恶心这些人，是什么样的管理人员这样对待客人。如果我的年长朋友能受到这样的对待，我希望他们能够对待残疾人或任何与此相关的人。他们失去了我自己和其他朋友留在这里的任何可能性。
非常感谢 Samantha G...我带着沮丧和压力（我自己的错）来到酒店，Samantha 帮助我冷静和尊重地解决了我遇到的问题。酒店很干净，配备了我需要的一切，让我住得舒适。在我逗留期间，我们遇到了一场非常疯狂的暴风雪，维护工作做得很好，跟上了除雪的步伐。房价非常合理。从现在开始，我在出差或休闲旅行时绝对会寻找一家 Residence Inn 酒店
住了两晚拜访附近的朋友/家人后，我们惊讶地发现这家酒店的外观需要认真整修。整个酒店到处都是腐烂的装饰、剥落的油漆、生锈的楼梯间和污迹斑斑的人行道。我确信在过去的几年里，这处房产是一颗闪亮的明星，但现在它是一座破旧的房产，非常需要一些细心呵护。另一方面，我们的房间（虽然过时了）很干净而且秩序良好。床很舒服，浴室很干净。淋浴时的水压非常充足。尽管我们的房间面向 I495，但噪音水平很小。酒店位置理想，早餐也不错。早餐工作人员非常注意保持自助餐的储备和周围环境的清洁。我们在住宿期间遇到的前台工作人员很有礼貌且细心。健身房很干净，足够进行良好的锻炼。总的来说，如果万豪公司办公室不关心该酒店的整体外部结构外观，让业主继续保留万豪的名字，我们会感到惊讶。虽然我们不能说这家酒店在所有类别中都没有达到要求，但它没有达到我们对万豪酒店在客户抵达时应向其呈现的美学的期望。
Very disappointing for a Marriott. We were expecting the hotel to be somewhat better than it was. We walked in and the room was outdated. There was no safe to lock up our iPads, etc., we had to take them with us every time we left the hotel. We only had room service one day during our 4 day stay. When we’d return to our room, we’d have to go to the lobby to get fresh towels and coffee for morning. The top drawer in the kitchen was nailed shut as the countertop was not cut correctly to allow it to open. The TV in the bedroom was sitting on an old outdated bureau that had all the knobs removed and each drawer was nailed shut. Whenever the people in the room above us walked across the floor, it sounded like a herd of elephants. The morning breakfast was good and the people who worked the desk were very nice. I would not choose this hotel again.
We stayed for one night while in the Boston area! Loved the hotel!!! We had a 1 bdrm suite and it was great!!! Bed and pillows very comfortable!!! Kitchen was so handy!! Two tv's, all in all a great stay and so convenient!!! Breakfast next day had some hot items and that was nice. Good coffee. Front desk also very helpful when we needed extra pillows and blankets for the pull out couch!!
Horrible hotel in need of a ton of updates. Bathtub rusting. Floor tiles are loose. Carpet baseboard is no longer glued and falling over. Front desk technology is half working. One front desk computer is not working . The card scanner on the other computers is not working. Carpet in the room needs stretching. Outside of building needs maintenance. I could go on.
My daughter left her expensive beauty product in the room and was upset. Shelly at the front desk kept looking for it and calling me to give me updates. It was located and I was able to go back and get it for her. We were at a Dance Competition in Lowell. Shelly went above and beyond, and helped calm an upset teenager. Thank you!
Our second time here visiting family in the Boston area. Overall the place is a great value. We had a 2 bedroom suite and a 1 bedroom suite, loved having the full kitchen and the extra space. We didn’t cook, but the kitchen was fully stocked and even had dish soap and dishwasher detergent. Elly at the front desk was welcoming and put our rooms as close together as possible. The rooms are spacious, beds were clean and comfortable, but the decor needs a serious upgrade. Two years ago we were here and the rooms needed updating, but unfortunately they were still slightly musty and worn looking. Old ugly carpet, uncomfortable couch, dresser drawers broken and off-track, sliding mirror door off track, and our walk-in shower leaked so badly it was like a small pond on the bathroom floor every time we showered! On a positive note, the daily free breakfast was great. Eggs, toast, bagels, sausage or bacon, oatmeal, cereal, waffles, bananas and oranges, yogurt, juice. There was something for everyone and we filled up for the day. And the parking was plentiful and well-lit. The front desk staff were friendly and didn’t even mind when we stayed in the lobby watching the World Cup and playing cards until midnight! We also enjoyed taking a dip in the pool this trip, although the whole separate key at the front desk is a bit of an annoyance and the pool towels stored in an ugly old plastic tub was a bit of a disappointing surprise. I would have loved to given this Residence Inn a five star review, but it’s just not quite there. Hopefully room updates are scheduled soon and we would definitely consider staying there again.