The check in service was fine; I was even upgraded. However, none of the property had been cleared of the significant recent snow. Room's sofa is stained. AND, when I went to shower in the morning, the faucet didn't work properly. There was only very hot water and I couldn't turn it off and couldn't shower. In informed the front desk as I checked out that the water was still running in the tub and needed immediate attention. I'd really like a refund, honestly. First stay months back was fine; this stay will likely not encourage me to stay there again. Hilton, you can do better than this!
3.0分
其他
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Our room had ants. I even took a video and let the front desk know and was told a manager would be with me as there wasn’t a manager on duty at the moment. How odd is that? The tub didn’t drain so as we showered you are standing in ankle deep water. Definitely would not stay here again.
3.0分
其他
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Rooms were decent and clean but some of the trimming on the corners were coming off. The elevator was sketchy and would sometimes catch when opening and closing. Also parking lot could use some work kind of hard to push the luggage cart across with pot holes. Staff was very kind and location had lots of shopping and food close.
5.0分
家庭亲子
Staff was great especially A-A-Ron. He was the best, made us feel welcome.
1.0分
家庭亲子
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No amenities. Pool and fitness room were advertised however when we checked in for a baseball tournament neither were available. The price is the same as the hotels across the parking lot that had all amenities. The parking lot is tiny, definitely not big enough for the whole hotel. There wasn't anywhere for the team to hang out and when a few parents were in the lobby we were told it was quiet hours, it was 9:30 on a Saturday night.
5.0分
家庭亲子
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Our room was very clean and nice. Limited breakfast menu, but we made due. Sadly there was a truck in the other hotel parking lot that kept its engine running all night. Beds were comfortable. We would stay again.
5.0分
家庭亲子
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Our first room had an issue with the sink, went to the desk and the lady immediately had us changed to a new room with no complaints! So helpful and kind after a long day was so appreciated!
1.0分
家庭亲子
Terrible property. Terribly maintained. Not a single day room service was done. Staff is rude. Avoid this place.
3.0分
其他
For the price, the value wasn’t great, and the hotel even charges for Wi-Fi.
5.0分
其他
My stay was amazing. The room was clean, bed was really comfortable and most of all staff was friendly.
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酒店回复: Thanks for the kind words! We're so glad to hear you had an amazing stay and that everything from the room to the staff made you feel comfortable and welcome. We’d love to have you back anytime!
The check in service was fine; I was even upgraded. However, none of the property had been cleared of the significant recent snow. Room's sofa is stained. AND, when I went to shower in the morning, the faucet didn't work properly. There was only very hot water and I couldn't turn it off and couldn't shower. In informed the front desk as I checked out that the water was still running in the tub and needed immediate attention. I'd really like a refund, honestly. First stay months back was fine; this stay will likely not encourage me to stay there again. Hilton, you can do better than this!
Our room had ants. I even took a video and let the front desk know and was told a manager would be with me as there wasn’t a manager on duty at the moment. How odd is that? The tub didn’t drain so as we showered you are standing in ankle deep water. Definitely would not stay here again.
Rooms were decent and clean but some of the trimming on the corners were coming off. The elevator was sketchy and would sometimes catch when opening and closing. Also parking lot could use some work kind of hard to push the luggage cart across with pot holes. Staff was very kind and location had lots of shopping and food close.
Staff was great especially A-A-Ron. He was the best, made us feel welcome.
No amenities. Pool and fitness room were advertised however when we checked in for a baseball tournament neither were available. The price is the same as the hotels across the parking lot that had all amenities. The parking lot is tiny, definitely not big enough for the whole hotel. There wasn't anywhere for the team to hang out and when a few parents were in the lobby we were told it was quiet hours, it was 9:30 on a Saturday night.
Our room was very clean and nice. Limited breakfast menu, but we made due. Sadly there was a truck in the other hotel parking lot that kept its engine running all night. Beds were comfortable. We would stay again.
Our first room had an issue with the sink, went to the desk and the lady immediately had us changed to a new room with no complaints! So helpful and kind after a long day was so appreciated!
Terrible property. Terribly maintained. Not a single day room service was done. Staff is rude. Avoid this place.
For the price, the value wasn’t great, and the hotel even charges for Wi-Fi.
My stay was amazing. The room was clean, bed was really comfortable and most of all staff was friendly.