酒店回复: Hola Ricardo, gracias por compartir tu experiencia. Lamentamos que la limpieza no haya estado a la altura de tus expectativas y compartiremos tu comentario con nuestro equipo.
5.0分
其他
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Would book again
The room was clean but could have been better. Check in was a little shaky due to card machine not working properly. Front desk clerks were nice and super helpful. I didn't eat the breakfast just wasn't hungry. Overall I would book this hotel again.
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酒店回复: Kim, thank you for sharing your feedback. We're glad you found your room comfortable and appreciated our helpful team members. Your comments about the check-in process and cleanliness are helpful as we look for ways to enhance our guest experience. We hope to welcome you back on your next visit.
3.0分
其他
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Was an okay stay. Booked a king, but when I checked in was told no king rooms were available. Had to settle for 2 queens. Previous guest’s items were left in fridge. Otherwise room was comfortable & seemed clean. The shampoo dispenser in the shower was empty, so that was an inconvenient.
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酒店回复: Elizabeth, thank you for sharing your feedback. We're sorry your experience wasn't as expected, particularly with the room assignment and in-room details. Your comments have been shared with our team so we can improve the stay for future guests. We appreciate you letting us know and hope you’ll consider visiting again.
5.0分
其他
The breakfast menu included a hot breakfast that tasted great. There was ample parking. The staff was friendly. The room was nice and clean.
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酒店回复: David, it’s wonderful to hear you had a great time at Hampton Inn Chicago Tinley Park. The team is glad you enjoyed the breakfast and found the accommodations clean and welcoming. We hope to welcome you back soon!
1.0分
其他
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Smelly rooms, dirty carpet, carpets need to be replaced. I booked 2 rooms. One of my rooms doesn’t have a microwave. I only get hot water in my bathroom sink/ when i wanted cold water. The water doesn’t run.Seems like the hotels staff didn’t inspected the room before guests arrived. Needs a lot of improvement for the hotel. Me and my families can’t enjoy ours stays.
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酒店回复: SAWINEE, thank you for sharing your experience. The observations about the accommodations and amenities will be reviewed internally to ensure a better experience for future guests. The feedback about the atmosphere and condition of the rooms, as well as your comments regarding the amenities and water, are noted and will be taken into account as the team continuously works to improve the property.
4.0分
其他
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I felt the property was rundown and old. Room furniture like from a garage sale 😬 sorry. The staff was great and bed confortable so that made it a fine stay. No full length mirror …
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酒店回复: Susan, thank you for sharing your thoughts. It’s great to know you found the bed restful and our team members welcoming during your stay at Hampton Inn Chicago Tinley Park. Your feedback regarding the furnishings and amenities is appreciated, and your comments help ensure a better guest experience moving forward.
2.0分
其他
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The hotel suffered some kind of water damage recently. Genius put us in room 102, right next to the damaged room(s). Musty, wet floors, horribly humid, and fans blasting all day/night. Thanks for a terrible nights stay.
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酒店回复: Scott, the recent conditions you described are not typical and the team understands how important a comfortable environment is for every guest. Efforts are ongoing to ensure accommodations remain pleasant for all visitors. Thank you for sharing your feedback.
1.0分
商务出差
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This property is very run down and not clean. There's old carpeting and ac units that smell like mildew and mold. The bathroom fixtures were broken, everything stained. The wallpaper had stains running down the walls that weren't cleaned and there was hair on surfaces like countertops, toliet and night stand. I would not stay here again when there are so many other hotels nearby.
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酒店回复: Emily, thank you for your feedback. The team takes concerns about condition and cleanliness seriously and strives to provide a comfortable environment for all guests. If you wish to discuss your experience further, the hotel welcomes the opportunity to connect with you directly.
2.0分
其他
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I did not get the room I reserved. I reserved a room with 2queens & a pull-out. (3 kids - 2 adults.) The pool was unusable. However, the hotel was clean & the staff were nice. Breakfast was good.
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酒店回复: Michelle, thank you for sharing your feedback. The team is pleased you found the property tidy, enjoyed breakfast, and appreciated their hospitality. Your comments about your room and some amenities are noted, and these areas will be carefully considered in the future.
5.0分
其他
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Staff was amazing. But ....
The overall stay was great, the only thing is when i booked the room the website said i could get a roll away couch for that type of room. I paid over 300 dollars and i ended up sleeping on the floor. As i was told that room couldnt have the couch.
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酒店回复: Dustin, thank you for staying with us at Hampton Inn Chicago Tinley Park. It’s wonderful to hear that our team members made a positive impression during your visit. Your feedback about the room setup is appreciated, and we value your insights as we continually work to improve the guest experience. We hope to welcome you back soon.
糟糕透了，入口处的一切都很脏
Would book again
The room was clean but could have been better. Check in was a little shaky due to card machine not working properly. Front desk clerks were nice and super helpful. I didn't eat the breakfast just wasn't hungry. Overall I would book this hotel again.
Was an okay stay. Booked a king, but when I checked in was told no king rooms were available. Had to settle for 2 queens. Previous guest’s items were left in fridge. Otherwise room was comfortable & seemed clean. The shampoo dispenser in the shower was empty, so that was an inconvenient.
The breakfast menu included a hot breakfast that tasted great. There was ample parking. The staff was friendly. The room was nice and clean.
Smelly rooms, dirty carpet, carpets need to be replaced. I booked 2 rooms. One of my rooms doesn’t have a microwave. I only get hot water in my bathroom sink/ when i wanted cold water. The water doesn’t run.Seems like the hotels staff didn’t inspected the room before guests arrived. Needs a lot of improvement for the hotel. Me and my families can’t enjoy ours stays.
I felt the property was rundown and old. Room furniture like from a garage sale 😬 sorry. The staff was great and bed confortable so that made it a fine stay. No full length mirror …
The hotel suffered some kind of water damage recently. Genius put us in room 102, right next to the damaged room(s). Musty, wet floors, horribly humid, and fans blasting all day/night. Thanks for a terrible nights stay.
This property is very run down and not clean. There's old carpeting and ac units that smell like mildew and mold. The bathroom fixtures were broken, everything stained. The wallpaper had stains running down the walls that weren't cleaned and there was hair on surfaces like countertops, toliet and night stand. I would not stay here again when there are so many other hotels nearby.
I did not get the room I reserved. I reserved a room with 2queens & a pull-out. (3 kids - 2 adults.) The pool was unusable. However, the hotel was clean & the staff were nice. Breakfast was good.
Staff was amazing. But ....
The overall stay was great, the only thing is when i booked the room the website said i could get a roll away couch for that type of room. I paid over 300 dollars and i ended up sleeping on the floor. As i was told that room couldnt have the couch.