Had a good experience, one thing that it needs to change is the AC is to loud and to much light in the Room grom the outside.
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酒店回复: Thank you for staying with us and taking the time to leave us a review! We look forward to your next stay with us!
5.0分
其他
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The room was spacious, clean, and very comfortable. The hotel staff were all polite and provided excellent hospitality. Walmart is within walking distance, so the location is excellent. I came from California to stay at this hotel, and it was thanks to the hotel staff that my trip was unforgettable. I'm truly grateful to this hotel.
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酒店回复: Thank you so much for taking the time to leave us a review! We hope to see you again if your travels bring you back to the area!
1.0分
其他
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It was really sad that we were stuck in a room with a leaking shower head that sprayed so much water that it flooded the bathroom floor. We told the hotel and they didn’t do anything but give us extra towels. They don’t care , it’s not fair to pay this much money to stay in a place you atleast can take a shower in a non flooded room. Shame on you.
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酒店回复: Please accept our most sincere apologies as your experience is unacceptable. We pride ourselves on excellent, warm customer service. Please know that your comments will be shared with the appropriate team members so that we may learn from your experience and improve the guests' experience.
5.0分
其他
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Beautiful hotel! We flew to Chicago from Philly for my nephew's graduation from Navy bootcamp!!
We loved the hotel, and Walmart is close by so went and got some snacks for our rooms!
The breakfast was very delicious!
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酒店回复: Thank you for staying with us and taking the time to leave us a review! We look forward to your next stay with us!
4.0分
其他
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Breakfast could be better
The stay was okay There breakfast was cold and the juice machine was not juice it was just water and this was when they opened up first in the morning and they could have offer some more options items.The stay was okayed.
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酒店回复: Thank you for staying with us and taking the time to leave us a review! We look forward to your next stay with us!
5.0分
家庭亲子
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The pool was chilly and small. There wasn’t a hot tub. But outside of that, the facility was excellent! Would definitely stay here again. I gave the area around the property a 3 for neutral…but only because I never feel safe going out alone in a strange town.
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酒店回复: Please accept our most sincere apologies as your experience is unacceptable. We pride ourselves on excellent, warm customer service. Please know that your comments will be shared with the appropriate team members so that we may learn from your experience and improve the guests' experience.
3.0分
其他
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Hotel is just ok
Hotel definitely needs a renovation. Peeling paint and rust in the bathrooms. Mold in the bathroom. Rust on the lamp by the door. The toliet in the room connected to our room made so much noise when flushed that it woke me up at 330 am. A huge thump then sloshing noises. And our neighbor used it every hour from 330 til probably 9am. Not their fault but couldn't sleep well. The front desk ladies were wonderful though.
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酒店回复: Please accept our most sincere apologies as your experience is unacceptable. We pride ourselves on excellent, warm customer service. Please know that your comments will be shared with the appropriate team members so that we may learn from your experience and improve the guests' experience.
4.0分
其他
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Improve breakfast and it would be perfect
Hotel was great, breakfast service was lacking. Stocking items slow, never saw a fork the whole 30 minutes I was there, not great even for a hotel breakfast, easy stuff to fix, otherwise great.
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酒店回复: Thank you for staying with us and making us aware of the issue you encountered. We sincerely apologize for the inconvenience. We will share this comment with our management team to ensure that the issue is resolved.
5.0分
其他
Great hotel close to naval base. Staff are friendly, room is sizeable and clean. Relaxing vibe, quiet.
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酒店回复: Thank you for staying with us and taking the time to leave us a review! We look forward to your next stay with us!
符合预期，标间
Had a good experience, one thing that it needs to change is the AC is to loud and to much light in the Room grom the outside.
The room was spacious, clean, and very comfortable. The hotel staff were all polite and provided excellent hospitality. Walmart is within walking distance, so the location is excellent. I came from California to stay at this hotel, and it was thanks to the hotel staff that my trip was unforgettable. I'm truly grateful to this hotel.
It was really sad that we were stuck in a room with a leaking shower head that sprayed so much water that it flooded the bathroom floor. We told the hotel and they didn’t do anything but give us extra towels. They don’t care , it’s not fair to pay this much money to stay in a place you atleast can take a shower in a non flooded room. Shame on you.
Beautiful hotel! We flew to Chicago from Philly for my nephew's graduation from Navy bootcamp!!
We loved the hotel, and Walmart is close by so went and got some snacks for our rooms!
The breakfast was very delicious!
Breakfast could be better
The stay was okay There breakfast was cold and the juice machine was not juice it was just water and this was when they opened up first in the morning and they could have offer some more options items.The stay was okayed.
The pool was chilly and small. There wasn’t a hot tub. But outside of that, the facility was excellent! Would definitely stay here again. I gave the area around the property a 3 for neutral…but only because I never feel safe going out alone in a strange town.
Hotel is just ok
Hotel definitely needs a renovation. Peeling paint and rust in the bathrooms. Mold in the bathroom. Rust on the lamp by the door. The toliet in the room connected to our room made so much noise when flushed that it woke me up at 330 am. A huge thump then sloshing noises. And our neighbor used it every hour from 330 til probably 9am. Not their fault but couldn't sleep well. The front desk ladies were wonderful though.
Improve breakfast and it would be perfect
Hotel was great, breakfast service was lacking. Stocking items slow, never saw a fork the whole 30 minutes I was there, not great even for a hotel breakfast, easy stuff to fix, otherwise great.
Great hotel close to naval base. Staff are friendly, room is sizeable and clean. Relaxing vibe, quiet.