Room was great, staff super friendly. Elevator floor was wet due to people going to and from the pool. Breakfast was good, eggs were ok, but lots of other options.
3.0分
其他
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Staff was very friendly, but we had a poor stay here. I didn't like the bed, my partner was allergic to something in the room (we suspect the laundry detergent), and there were screaming children running through the halls until after midnight. The kids in the room across the hall were so loud. We had trouble sleeping.
4.0分
商务出差
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Hilton - Rockford, IL
The stay and service was average—I was there for business, so I just slept and attended my meetings. I can’t speak to the food, because I did not eat at the hotel. The bed was a tiny bit uncomfortable (on the harder side) and the floor was a little noisy at times, but they were hosting several events. The smoke alarm in the room went off on the first night due to low battery and continued on, so I called the desk several times, but no one answered. I had to go downstairs to the front desk for help. The staff was kind enough to help and they took it down for the evening and then it was fixed the following day. I asked for an extra comforter twice and never received it—once to housekeeping and once to the front desk. Overall, those things didn’t make the stay terrible, just minor inconveniences. The room was clean, staff was helpful when needed—just perhaps a little spread thin, and the environment was family friendly.
2.0分
其他
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Before arriving, I tried six times to reach the operator at the Hilton Garden Inn in Rockford. I had questions, but each call to the local number rang over 25 times before disconnecting. Every time, I had to call Hilton’s 800 line, battle the bots, and beg a human to transfer me back to the hotel. It was an enormous hassle, a time-suck, and a terrible introduction to this branch.
The problems didn’t stop there. The mums outside were dead from neglect, the lobby coffee table was littered with debris, and only one clerk manned the front desk during peak check-in. None of the staff wore uniforms or name tags, and they looked sloppy. The elevators crawled, my room was cave-dark, with lumpy pillows, too few blankets, a sagging mattress, mold in the tub caulking, and stains on the floor.
The wedding brunch was a disaster. There was no coffee, stale pastries, bagels with no toaster, yogurt with no spoons, raw bacon, and constant silverware shortages. Service was chaotic, and the spread was embarrassingly poor. I expect better quality from Hilton.
I paid an exorbitant amount for my room, and the conditions were unsatisfactory. The phone ordeal was infuriating, and the other failures — from the dead mums to the sloppy staff and mold in the bathroom — were shocking. This branch clearly needs help. I want my money back.
Bad form, Hilton. I expect more!
5.0分
商务出差
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Kind and courteous staff, clean and comfy room! I wish I had a couple of days to spend with the cook. As a life-long student and participant of the art of Gastronomy, the restaurant food was disappointing. Pardon my grandiosity. My mother was a chef and my brother was a restaurant consultant way back in the 1990’s.
It’s not that costly or difficult to do better in your restaurant! The particular dish I ordered said fresh basil from menu. There was no fresh basil, just too much dried thyme. Sorry, chef!
5.0分
其他
Hot tub Not available. But did not need anyway. BUT. No free breakfast. $13 each.
2.0分
家庭亲子
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We've stayed at this property before and had a good experience. Our previous stay was with only two people in the room and we had a king room.
This time we had four people and a double queen room. The room was clean, expect a dirty washcloth left in the bathroom. However the queen beds are no way queen sized, they were so small and not acceptable for two adults together. We requested a cot for the room and were told it was not possible because of fire code. I've never heard of this restriction in a hotel.
5.0分
其他
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Great choice for Surgery Recovery
This trip was for a major surgery I was having and traveling to a world renowned surgeon in Rockford. From the minute we walked in the door Michelle was absolutely amazing. She was informative, genuine and welcoming. I was nervous and knew that at least my stay here was going to be wonderful. The day of my surgery we returned and we asked for extra pillows, she was spot on and said absolutely and anything else we needed, do not hesitate to ask. She recommended the restaurant and they did not disappoint either. We ate both nights we were there and it was amazing food and service! The room was very comfortable and clean. I needed a few extra towels and the cleaning staff in the hallway had no problem giving them to us. Overall, even though this was not a stay of pleasure, I am so happy we chose to stay here, as it made my first 2 days of recovery so comfortable and accommodating! Thank you Michelle and everyone there for being so kind and friendly!!
达到预期，正常水平。
这个酒店糟糕透了，还超级贵，都不如国内的全季，要不是提前预付，我肯定换一个酒店。
Room was great, staff super friendly. Elevator floor was wet due to people going to and from the pool. Breakfast was good, eggs were ok, but lots of other options.
Staff was very friendly, but we had a poor stay here. I didn't like the bed, my partner was allergic to something in the room (we suspect the laundry detergent), and there were screaming children running through the halls until after midnight. The kids in the room across the hall were so loud. We had trouble sleeping.
Hilton - Rockford, IL
The stay and service was average—I was there for business, so I just slept and attended my meetings. I can’t speak to the food, because I did not eat at the hotel. The bed was a tiny bit uncomfortable (on the harder side) and the floor was a little noisy at times, but they were hosting several events. The smoke alarm in the room went off on the first night due to low battery and continued on, so I called the desk several times, but no one answered. I had to go downstairs to the front desk for help. The staff was kind enough to help and they took it down for the evening and then it was fixed the following day. I asked for an extra comforter twice and never received it—once to housekeeping and once to the front desk. Overall, those things didn’t make the stay terrible, just minor inconveniences. The room was clean, staff was helpful when needed—just perhaps a little spread thin, and the environment was family friendly.
Before arriving, I tried six times to reach the operator at the Hilton Garden Inn in Rockford. I had questions, but each call to the local number rang over 25 times before disconnecting. Every time, I had to call Hilton’s 800 line, battle the bots, and beg a human to transfer me back to the hotel. It was an enormous hassle, a time-suck, and a terrible introduction to this branch.
The problems didn’t stop there. The mums outside were dead from neglect, the lobby coffee table was littered with debris, and only one clerk manned the front desk during peak check-in. None of the staff wore uniforms or name tags, and they looked sloppy. The elevators crawled, my room was cave-dark, with lumpy pillows, too few blankets, a sagging mattress, mold in the tub caulking, and stains on the floor.
The wedding brunch was a disaster. There was no coffee, stale pastries, bagels with no toaster, yogurt with no spoons, raw bacon, and constant silverware shortages. Service was chaotic, and the spread was embarrassingly poor. I expect better quality from Hilton.
I paid an exorbitant amount for my room, and the conditions were unsatisfactory. The phone ordeal was infuriating, and the other failures — from the dead mums to the sloppy staff and mold in the bathroom — were shocking. This branch clearly needs help. I want my money back.
Bad form, Hilton. I expect more!
Kind and courteous staff, clean and comfy room! I wish I had a couple of days to spend with the cook. As a life-long student and participant of the art of Gastronomy, the restaurant food was disappointing. Pardon my grandiosity. My mother was a chef and my brother was a restaurant consultant way back in the 1990’s.
It’s not that costly or difficult to do better in your restaurant! The particular dish I ordered said fresh basil from menu. There was no fresh basil, just too much dried thyme. Sorry, chef!
Hot tub Not available. But did not need anyway. BUT. No free breakfast. $13 each.
We've stayed at this property before and had a good experience. Our previous stay was with only two people in the room and we had a king room.
This time we had four people and a double queen room. The room was clean, expect a dirty washcloth left in the bathroom. However the queen beds are no way queen sized, they were so small and not acceptable for two adults together. We requested a cot for the room and were told it was not possible because of fire code. I've never heard of this restriction in a hotel.
Great choice for Surgery Recovery
This trip was for a major surgery I was having and traveling to a world renowned surgeon in Rockford. From the minute we walked in the door Michelle was absolutely amazing. She was informative, genuine and welcoming. I was nervous and knew that at least my stay here was going to be wonderful. The day of my surgery we returned and we asked for extra pillows, she was spot on and said absolutely and anything else we needed, do not hesitate to ask. She recommended the restaurant and they did not disappoint either. We ate both nights we were there and it was amazing food and service! The room was very comfortable and clean. I needed a few extra towels and the cleaning staff in the hallway had no problem giving them to us. Overall, even though this was not a stay of pleasure, I am so happy we chose to stay here, as it made my first 2 days of recovery so comfortable and accommodating! Thank you Michelle and everyone there for being so kind and friendly!!