Paper thin walls. No sound proofing between floors. I can hear everything from above room. Floors squeak. Rusty tub and sink. Hvac was okay. Gym was okay. Breakfast is extra.
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酒店回复: Thank you for sharing your experience. We understand how important comfort and quiet are during a stay, and we appreciate you noting the noise concerns and room details you encountered. Rest assured, as we continually improve and refine our guest experience, we value your insights. These matters will be promptly addressed for review and correction, and we truly hope to welcome you back in the future for a stay that feels more comfortable and seamless.Sincerely,Mark Schalla
4.0分
情侣出游
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The room was clean and the bed was comfortable. It would have been nice to have a microwave in the room. There was coffee but to say that they made some food was a joke. No one was behind the counter of what was the “restaurant area” and it was dark. Other than that they had a small pantry area to buy food but nothing in your room to warm it.
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酒店回复: Thank you for taking the time to share your experience with us. We’re glad to hear your room was clean and that you found the bed comfortable, but we understand your disappointment with the lack of a microwave and the experience in the restaurant area. It’s important to us that our guests feel taken care of, and we’re sorry the food options and setup didn’t meet your expectations. Your comments about the empty and dark restaurant area, as well as the pantry items without a way to heat them, are truly helpful, and we’ll be reviewing them with our team. We appreciate your feedback and hope to provide a more seamless and convenient stay on your next visit.
3.0分
情侣出游
Had to change room 3 times. They had us in a handicapped room the first time, the room smelled of smoke the second time but the third time was a charm.
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酒店回复: Thank you for sharing this. We appreciate you staying with us, and we’re glad your last room suited your needs. We hear your concerns about the earlier room changes, and your experience should feel much smoother. Our team is already reviewing the situation so we can prevent something similar from happening again. We hope your next visit is far more seamless.
5.0分
商务出差
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Two thumbs up for a very quiet hotel stay with good (Starbucks) coffee available in the lobby in the morning. Staff was friendly and helpful. A tiny, indoor pool is perfect for smaller kids. Like a lot of hotels, this one is suffering from a lack of staff so the on-site bar and restaurant were closed during my stay. If that is important to you, call ahead to see if they will be open during your stay.
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酒店回复: Thank you for your feedback regarding your recent stay! We look forward to welcoming you back in the future.
3.0分
其他
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Bathroom door did not close, door or frame warped. Door frame heavily rusted. Grill for exhaust fan hanging down from ceiling. Entire shower/bathtub area in need of renovation. Beds too hard.
Add N/A to your questions.
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酒店回复: Thank you for your feedback. We will certainly have our maintenance team look into the issues mentioned.
3.0分
其他
The front staff was very friendly and helpful. I was Very disappointed that bar and restaurant was not open over the weekend.
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酒店回复: Thank you for your feedback regarding your recent stay. I apologize for our bar being closed over the weekend, however, we should have it back open in a few weeks.
4.0分
情侣出游
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Good location. Freindly staff. Their elevator was pretty slow but we were on the 2nd floor so it wasnt too much of a hastle to take it. The room was clean for the most part (some minor stains on the couch). the Water took a minute or two to heat up and bathroom felt a little outdated but the bed was very comfy. AC worked well. A pleasant place for my 1 night stay!
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酒店回复: Thank you for your feedback regarding your recent stay! We look forward to welcoming you back in the future!
4.0分
其他
Everything was good, except I was charged $20 on my credit card for nothing.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear that most of your stay at the Courtyard Chicago St. Charles went well, though we’re sorry to learn about the unexpected $20 charge on your credit card. We appreciate you bringing this to our attention and hope you’ll consider staying with us again so we can provide the experience you expected.
4.0分
其他
The hotel was very clean and quiet and the front desk staff were very nice and helpful.
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酒店回复: Thank you for your feedback regarding your recent stay! We look forward to welcoming you back in the future!
四年未见，Courtyard 一如既往的干净整洁👍 健身房、室内游泳池一应俱全，早餐温馨满满，工作人员敬业敬人🫰
Paper thin walls. No sound proofing between floors. I can hear everything from above room. Floors squeak. Rusty tub and sink. Hvac was okay. Gym was okay. Breakfast is extra.
The room was clean and the bed was comfortable. It would have been nice to have a microwave in the room. There was coffee but to say that they made some food was a joke. No one was behind the counter of what was the “restaurant area” and it was dark. Other than that they had a small pantry area to buy food but nothing in your room to warm it.
Had to change room 3 times. They had us in a handicapped room the first time, the room smelled of smoke the second time but the third time was a charm.
Two thumbs up for a very quiet hotel stay with good (Starbucks) coffee available in the lobby in the morning. Staff was friendly and helpful. A tiny, indoor pool is perfect for smaller kids. Like a lot of hotels, this one is suffering from a lack of staff so the on-site bar and restaurant were closed during my stay. If that is important to you, call ahead to see if they will be open during your stay.
Bathroom door did not close, door or frame warped. Door frame heavily rusted. Grill for exhaust fan hanging down from ceiling. Entire shower/bathtub area in need of renovation. Beds too hard.
Add N/A to your questions.
The front staff was very friendly and helpful. I was Very disappointed that bar and restaurant was not open over the weekend.
Good location. Freindly staff. Their elevator was pretty slow but we were on the 2nd floor so it wasnt too much of a hastle to take it. The room was clean for the most part (some minor stains on the couch). the Water took a minute or two to heat up and bathroom felt a little outdated but the bed was very comfy. AC worked well. A pleasant place for my 1 night stay!
Everything was good, except I was charged $20 on my credit card for nothing.
The hotel was very clean and quiet and the front desk staff were very nice and helpful.