酒店回复: Jasmin, thank you for choosing Courtyard Chicago Schaumburg/Woodfield Mall for your girls' weekend getaway. The team is glad you appreciated the clean accommodations, helpful colleagues, and the convenient location. Your feedback about your shower experience is valued and will be looked into. We hope you’ll consider staying with us again for another enjoyable visit.
酒店回复: Dear Lisa,Thank you so much for taking the time to complete a review. I am truly sorry that we failed to meet your expectations. The water situation was unfortunate, and we were working diligently to correct. I am sharing your feedback with the team and hope you will give us another opportunity to be of service to you. Thank you again for your time and feedback as we will work to ensure this does not happen again.
酒店回复: Brooke, thank you for taking the time to share feedback about your recent experience. The comments regarding amenities and overall condition have been noted. The team works to create a comfortable environment, and input like yours helps inform future improvements.
酒店回复: La, thank you for sharing your feedback. It's good to hear that the room cleanliness and amenities met your expectations. The experience you described with the provided toiletries and communication has been noted, and your comments will be shared with the team for future improvements.
2.0分
其他
原文
翻译提供方：Google
卢克，热水淋浴，真令人失望
这很舒服。但是冷水淋浴非常令人失望。而且电梯总是很脏。
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酒店回复: Dear Brian,Thank you for your feedback. I am truly sorry that you did not have a good experience. The water situation was unexpected but has since been resolved. I will be sure to share your feedback with our leadership team so thank you for sharing. It is my sincere hope that you will give us another opportunity to be of service to you in the future.
5.0分
其他
原文
翻译提供方：Google
干净又方便。
房间干净整洁。我很喜欢大堂旁边的用餐区，可以带外卖进去吃。
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酒店回复: Carrie, Thank you for staying with us at Courtyard Chicago Schaumburg/Woodfield Mall. The team is delighted you found your room comfortable and enjoyed the flexibility of our lobby dining area. We look forward to seeing you again soon.
酒店回复: Hello Daniel,Thank you for the fantastic 10/10 rating! We're so glad to hear you enjoyed the clean and updated accommodations, the friendly and helpful service, and the convenience of easy parking and nearby dining. We truly appreciate your feedback and hope to welcome you back again soon.
1.0分
其他
原文
翻译提供方：Google
床单和床很脏，冰箱不能用来放婴儿奶粉
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酒店回复: Dear Bruce,I am so sorry that we failed to meet your expectations. Please know that we take your comments very seriously and they will be shared with the team and addressed immediately. We appreciate your feedback and hope to have another opportunity to be of service to you.
4.0分
家庭亲子
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Nice place to stay for quick trips. Doesn’t have guests amenities e.g., happy hour, free breakfast etc. Staff was friendly and responsive. Location was clean and furnished nicely. In a really good area with plenty of dining and shopping options close by. Suggest to get better mattresses for sleeper sofa.
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酒店回复: Lillian, it’s great to know you had a pleasant stay at Courtyard Chicago Schaumburg/Woodfield Mall. The team is glad to hear you found them helpful and appreciated the well-kept surroundings. Your suggestion regarding the sleeper sofa will be taken into consideration as guest input is always valued. Thank you for choosing Courtyard Chicago Schaumburg/Woodfield Mall for your trip.
商务出差还不错
住宿体验很棒。
总的来说，我们的住宿体验很棒。房间干净，工作人员乐于助人且友好，地理位置便利，附近有很多活动和餐饮选择。我唯一不满意的是淋浴水温太低。就连我7岁和8岁的孩子也提到了这一点。我没有跟工作人员提过，也不太确定是否可以改进。除此之外，我们度过了一个美好的周末，享受了一次姐妹般的假期！
失望
周六早上9:30淋浴没有热水。浴室门关不上——门太大，门框装不下。洗手池没有肥皂。不得不使用淋浴墙式分配器。服务员不顾“请保护隐私”的警告，敲了两次门，打扰了睡眠。我们到得很晚，这很烦人。总的来说，这次体验非常失望。
继续往下看吧
虽然大堂让我充满希望，因为它看起来有些现代化。但其他一切都不尽如人意。泳池很小，房间陈旧，折叠床对孩子来说很糟糕，房间维护得不好，淋浴间没有肥皂。我更担心经济实惠或环保，而不是服务。
房间还不错。干净整洁，配有微波炉和冰箱。淋浴间里的沐浴露容器是空的。我打电话给前台，等了很久，所以决定去前台。我们最终在晚上晚些时候拿到了沐浴露。
卢克，热水淋浴，真令人失望
这很舒服。但是冷水淋浴非常令人失望。而且电梯总是很脏。
干净又方便。
房间干净整洁。我很喜欢大堂旁边的用餐区，可以带外卖进去吃。
一切都干净整洁，设施齐全。工作人员非常友好热情。停车方便快捷。附近有一些步行可达的餐厅，这点非常好。
床单和床很脏，冰箱不能用来放婴儿奶粉
Nice place to stay for quick trips. Doesn’t have guests amenities e.g., happy hour, free breakfast etc. Staff was friendly and responsive. Location was clean and furnished nicely. In a really good area with plenty of dining and shopping options close by. Suggest to get better mattresses for sleeper sofa.