I had a reservation for this hotel April 8-10. I called on April 7 and asked if I could check out April 9 instead. I was placed on hold for 30 minutes and then put into the sales department voicemail. I then received an email that my entire reservation was canceled. After talking to three additional representatives, I was told conflicting stories about the entire hotel being closed. I was in disbelief. It is the day before my arrival and the hotel is closed? Was someone going to let me know? After two hours and having to rebook another hotel, I was offered no compensation or even an explanation. I finally received an email the evening of April 7 that the hotel was closed. After some googling, I read an article about an unfortunate act of vandalism that occurred at this hotel at the end of March. This hotel has known for a week and half that they would not be able to accommodate this reservation, but does not even afford their guests the same 24 hour courtesy they demand for a cancellation. I will never stay at Wyndham property again. This is terrible customer service.

Horrible! No AC on 26th floor, our room was 90 degrees, pool out of service, elevators were terrifying. My husband and son got stuck on 30th floor. Rooms were outdated and damaged. I think they were clean, it was hard to tell because everything was so run down. Staff tried to help, but they were overwhelmed themselves by all the problems, and there wasn’t much they could do. We were comped, but the whole weekend has left a horrible impression on us. Location was great for what we needed it for.

In town for a conference with session at this hotel and across the street. 3 hotel rooms booked here. Checked in two of them around 2pm. Was told the third was not available yet. She confirmed my phone number to get a hold of me when it was ready. Never heard from anyone. At 9pm return to the desk to find out they do not have a room for us unless we want a room without a working air conditioner for half price. Apparently this was an on-going problem for many guests as the two rooms in front of us were told the same thing. The offer was half price to stay in a room that was 90 degrees. Would not pay for us to stay in a room across the street. Offered to pay for a room at a hotel 12 miles away that was not of the same quality. I'm at this location so we can walk to our conference sessions. Not acceptable. One room had door lock troubles - one girl in our group was locked inside her room. The response from hotel staff was there was nothing they could do until 8:30 when maintenance arrived. Sit in a locked room for 45 minutes and arrive late to our conference? Unacceptable. We problem-solved ourselves and talked to the guest in the room next door asking if we could use their connecting room door to get out.

Sounded like creaky door slamming outside our window constantly. Very load and constant. Asked to be moved to lower floors due to the high winds. I asked if I could check out with no money lost and they accommodated this which I was grateful for. Found Crowne plaza and it was a great switch. Still worth it even tho we had to commute daily for wrestling downtown.

We had an "interesting" experience at this hotel. We were in town with several hundred couples for a retreat. We called a few days ahead of time to inquire about refrigerators in the rooms. They said not all rooms have one, so we requested one be added to our reservation. When we got into our room, there was no refrigerator, but the hotel employees graciously accommodated us and moved us to a different room. The hotel and rooms were in decent shape but could definitely use some renovation. The heat/AC in the rooms works really well, and we were comfortable all weekend. The concourse level where the indoor pool is located smelled so bad of mold/mildew that I never went back down there after taking pictures. The workout room was under construction, so it was closed. The elevators are a little sketchy, and there are signs everywhere warning about the possibility of getting stuck in one. There is absolutely NO security at this hotel. The front door is not visible to the front desk, and the municipal parking garage is attached, giving non-hotel guests free ingress/egress into all levels of the hotel. We later discovered no less than five unhoused people sleeping in the stairwells (this was discovered as we evacuated during a fire alarm - see below - staff quickly removed them). The breakfast buffet was one of the best I've had at a hotel. There is a restaurant attached, and they serve dinner until 9:00 pm (we did not eat there). The event spaces are decent, and we had plenty of room for our group of around 300. The food at the event center was average to above average for hotel event foods I've eaten. The fire alarm went off at 11:45 pm. They were unable to silence it until almost 2:30 am. They did offer to move some of our guests into other rooms so they could sleep (the alarm only affected floors 20-30), however, upon checkout they did not offer any sort of reimbursement for the inconvenience other than a free drink at the attached Starbucks. 3 stars because the customer service was great, the room was decent, and the breakfast was good. I would stay here again. The hotel does need to work on its signage as multiple signs had very visible typos (see pictures).

I recently stayed at the Wyndham Springfield City Center from 11/27/24 - 11/30/24. I've stayed there previously at Thanksgiving. Upon check-in at around 430pm, I inquired if we might stay in the same room type as I had stayed previously (which was a complimentary upgrade as a rewards member). My request was accommodated by the manager. He said I would be charged $10/day for parking. I advised that last year there was no mention of parking charges, and asked why was I being charged this year (the hotel and parking garage were nearly empty). He waived the charge, which was appreciated. As it turned out, there was no parking attendant anyway. I also requested extra pillows, blankets, and a microwave. We unpacked in the room and went to visit family. Upon our return at around 1030pm, we discovered the room temperature was about 65 degrees. The pillows were delivered, but 2 mattress pads were delivered instead of blankets. I went back to the desk and the same manager was still on duty. I explained the situation and he said he could have maintenance look at it, but it would take some time. We were tired after a long day of travel and visiting, and did NOT want to wait for maintenance. I asked if there might be another room available on the same floor we could sleep in (without moving everything), and hopefully move back to the room in the morning. He only had a room on another floor. I asked if they could check to be sure it had heat. He had maintenance check, who said it was functioning. I went back to the room and spoke with the maintenance guy in the hallway who said the heat in the room would not be fixed overnight. I went down and told the manager we were changing rooms, and that it was a hassle to repack and move everything in the middle of the night, especially since my traveling companion had mobility challenges. The manager did not offer any assistance in the move whatsoever. I asked if I could get some credit for the inconvenience (I prepaid), and he said he had given me a room upgrade and parking already and instead, offered 2 coupons for COFFEE. I went up and moved everything (including the microwave) myself. By the time we got in bed it was well after midnight. The next day (Thanksgiving Day) we left around 11am and returned around 10pm. The room was cool (although not as cold as the other room) when we returned. I was not going to go through this all over again. We covered up with the mattress pads and turned the heat all the way up. I decided to let the desk know in the morning. When we left Friday I and asked if the heat in the new room could be fixed while we were gone. They said it would be taken care of. When we returned mid-evening, the room was minimally warmer, but by morning (check out date) it was 67 degrees. Upon check out, I explained all that had happened, and the desk attendant on duty was very apologetic. I asked if I could get some credit for the multiple inconveniences, and she said because it was prepaid, I co

Location is great, hotel is tired, outdated, and kind of odd - ice chest in the hallway instead of an ice machine as an example. It really, really needs a significant renovation. That being said, we had a conference at the Bank of Springfield Center and the location was great. Shame this hotel is not at the same level as the Abraham Lincoln across the street.

Place is a dump. Dirty. Rings on counters prove they don’t even do basic cleaning. Carpet and decor out of the 70s and dirty. Heat didn’t get about 65 even though we had it set at 71 all day. Pool is tiny and dirty. No towels. No cribs available. Will not recommend

Very disappointed with our stay. Check in was not available until 6:30, room was very old and there was a lot of noise, only one elevator was working so we had to take the stairs to and from our room. The room was clean but very old and needs to be updated.

Request a room away from the elevators, better yet, request a room that doesn't need elevators because they're very slow of their even functioning. Avoid the Starbucks if there's an event across the street or be realistic with how long it'll take to get your beverage. I'm person ordering will get you your beverage way quicker than online.