酒店回复: Hola Mariela! Gracias por compartir tu comentario. Nos alegra saber que disfrutaste de tu estancia y que nuestras instalaciones fueron de tu agrado. Esperamos darte la bienvenida nuevamente en el futuro. ¡Hasta pronto!
5.0分
家庭亲子
原文
翻译提供方：Google
很安静，干净整洁
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酒店回复: Hello Eduardo, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!
5.0分
其他
A step above
The staff reached out the day before to ask if there's anything we need as well as brought us extra linens; super helpful.
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酒店回复: Thank you for your wonderful feedback! We’re thrilled to hear that our team could make your stay even more comfortable and helpful. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional experience!
5.0分
家庭亲子
Excellent place to stay. Close to Carlsbad Caverns and dining options. Hotel was clean, staff was friendly and the room was sclean. I would stay here again.
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酒店回复: Thank you for your wonderful feedback! We’re delighted to hear you enjoyed our clean rooms, friendly staff, and convenient location near Carlsbad Caverns and local dining options.It’s great to know you’d stay with us again — we look forward to welcoming you back for another excellent visit!
5.0分
情侣出游
Excellent hotel, clean, comfy, great breakfast. Super nice service. Great option. We return definitely. A+
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酒店回复: Thank you for your wonderful review! We’re thrilled to hear you enjoyed our clean and comfortable rooms, great breakfast, and friendly service. Your kind words mean a lot to our entire team.We look forward to welcoming you back again soon!
5.0分
其他
The property was clear. The only problem we had was with the TV they were having problems with it.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear you found the property clean and welcoming — that’s always a top priority for us.We do apologize for the issue you experienced with the TV during your stay. Our team is currently working to resolve those technical difficulties to ensure a more seamless experience for all our guests.We appreciate your understanding and hope to welcome you back soon for an even more enjoyable visit.
1.0分
商务出差
There was bed bugs I called front desk to request a refund and she pretty much said not true
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酒店回复: Thank you for bringing this to our attention. We take reports of bed bugs extremely seriously, as the health and safety of our guests are our highest priorities. Upon receiving any such concern, our protocol is to immediately inspect the room and involve licensed pest control professionals when needed.We’re truly sorry if you felt your concerns were not addressed with the care and attention they deserved. That is not the level of service we strive to provide, and your feedback will be reviewed internally to ensure our team handles all guest concerns with professionalism and empathy.We understand your disappointment and regret that your experience fell short of expectations. We do hope you might consider giving us another opportunity to restore your trust in the future.
5.0分
家庭亲子
A very well kept facility! Staff are friendly and helpful. A good breakfast and plenty of parking. Nice job!
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酒店回复: Thank you so much for your kind words! We’re delighted to hear that you enjoyed your stay with us and appreciated our well-maintained facilities, friendly team, and hearty breakfast. It's always wonderful to know when our efforts to provide a welcoming and comfortable experience are recognized.We're also glad the ample parking made your visit more convenient — it’s something we know many guests value.We hope to welcome you back soon, perhaps to experience some of our upcoming seasonal offerings or simply for another relaxing stay!
4.0分
其他
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It was really nice but the sheets were stained and looked dirty and the floors were dirty and sticky my sandals kept making sticky noises while I walking around but I did like that they provided full big bottles of all hygiene stuff like lotion body wash and shampoo and conditioner
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酒店回复: Thank you for taking the time to share your feedback with us. We're truly glad to hear that you appreciated the generous full-sized hygiene amenities provided in your room — we’ve carefully selected those to offer both comfort and convenience during your stay.However, we sincerely apologize for the cleanliness issues you encountered with the sheets and floors. This certainly does not reflect the standards we strive to maintain. Your comments have been shared with our housekeeping team for immediate review and correction. Your comfort is our priority, and we’re committed to ensuring every guest enjoys a clean and welcoming environment.We truly hope to have the opportunity to welcome you back for a much-improved experience. We’re continuously working on enhancing our services and facilities, and we’d love for you to enjoy those efforts on your next visit.
5.0分
其他
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We will stay here again!
Our room was clean and the beds are super comfortable. We went to the pool and spa and it was clean too. My family and I will definitely stay here again!
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酒店回复: Thank you for your wonderful feedback! We're so glad you and your family enjoyed a clean, comfortable stay and had a great time at the pool and spa. It means a lot to know you'd choose to stay with us again — we look forward to welcoming you back!
简单快捷，没有任何不便，非常漂亮的室内游泳池和水疗中心
很安静，干净整洁
A step above
The staff reached out the day before to ask if there's anything we need as well as brought us extra linens; super helpful.
Excellent place to stay. Close to Carlsbad Caverns and dining options. Hotel was clean, staff was friendly and the room was sclean. I would stay here again.
Excellent hotel, clean, comfy, great breakfast. Super nice service. Great option. We return definitely. A+
The property was clear. The only problem we had was with the TV they were having problems with it.
There was bed bugs I called front desk to request a refund and she pretty much said not true
A very well kept facility! Staff are friendly and helpful. A good breakfast and plenty of parking. Nice job!
It was really nice but the sheets were stained and looked dirty and the floors were dirty and sticky my sandals kept making sticky noises while I walking around but I did like that they provided full big bottles of all hygiene stuff like lotion body wash and shampoo and conditioner
We will stay here again!
Our room was clean and the beds are super comfortable. We went to the pool and spa and it was clean too. My family and I will definitely stay here again!