酒店回复: Dear Guest,I sincerely apologize for the multiple issues you encountered during your recent stay at Holiday Inn Energy Corridor. Your experience does not align with the standards of comfort and service we strive to provide for our guests, and I am deeply sorry for the inconvenience and frustration caused.I want to assure you that we are taking immediate steps to address the issues you mentioned, including the non-functional phone, broken lamp, air conditioning concerns, and the misunderstanding regarding dining plates and silverware. Our maintenance team is already working on resolving these issues, and we are reviewing our policies to ensure they meet our guests' expectations.Additionally, I would like to inform you that we are currently undergoing renovations to improve our facilities and enhance the overall guest experience. These renovations will address the issues you encountered and ensure that future guests enjoy a comfortable and pleasant stay.Your feedback is invaluable to us, and we appreciate your understanding. Please consider giving us another chance to make it right for you. I would like to personally assist you in addressing your concerns and ensuring a more positive experience during your next visit.Once again, I apologize for the unsatisfactory experience you had. Your comfort and satisfaction are our top priorities, and we are committed to addressing these issues promptly to improve our guests' experiences.Warm regards,

酒店回复: Dear Guest,Thank you for sharing your recent experience at Holiday Inn Energy Corridor with us. I apologize for the inconveniences you encountered during your stay and appreciate your patience and understanding during a challenging time for us due to the hurricane and subsequent power outage on our floor.I am deeply sorry for the last-minute change to your room type and the lack of appropriate accommodations for your group. We strive to ensure our guests have a comfortable and enjoyable stay, and it is clear we fell short in this instance.I also want to extend my gratitude for your understanding regarding the power outage that affected our floor. Despite the challenges, we were committed to accommodating all guests to the best of our ability under the circumstances.Please allow me to make this right for you. I would like to discuss your experience further and see how we can compensate you for the inconveniences you encountered. Please contact me directly at [your contact information] at your earliest convenience.Once again, I apologize for the shortcomings you experienced during your stay. We value your feedback and hope to regain your trust in us in the future.

酒店回复: Thank you for sharing your feedback. I apologize for any confusion regarding the breakfast inclusion. Our reservation system allows guests to choose rates with or without breakfast, and it seems your reservation was made without breakfast included as per your selection. At Holiday Inn, we aim to provide options that cater to our guests' preferences. We appreciate your understanding and hope you had an enjoyable stay otherwise

酒店回复: Estimada RubiLamento mucho que su estadia no haya sido placentera. Tomaremos en cuenta su comentario para un mejor entrenamiento de nuestro team. Lamento acerca del incidente con su vecino, nos hubiese gustado que nos deje saber durante su estadia para poder haber actuado en ese momento y darle un mejor servicio. Nosotros no tenemos servicio de taxi pero front desk le ofrecio llamar a uno, lamentamos mucho que usted haya decidido llamar por su cuenta. Espero que nos de una oportunidad mas para poder mejorar su estadia con nosotros.

酒店回复: Dear Guest,Thank you for taking the time to share your feedback. I’m sorry to hear that your experience with our customer service did not meet your expectations. We truly value all guest input and continuously work to improve our services.I would love the opportunity to connect with you directly during your next visit to ensure you have a wonderful stay. Additionally, we’re excited to share that we’ve recently completed renovations to enhance our facilities and guest experience.Thank you for your understanding, and I look forward to the chance to make your next visit exceptional!

酒店回复: Thank you for taking the time to share your experience with us. We deeply apologize for the inconveniences you encountered during your stay. Your feedback is crucial in helping us improve our services and facilities.We are genuinely sorry to hear about the issues you faced with the commode, sink, and the lack of a bag for dirty clothes in your room. We understand how frustrating this must have been and assure you that we are taking immediate steps to rectify these maintenance shortcomings.Regarding the breakfast, we apologize for any confusion. We understand that including breakfast in the room price is a common expectation, and we will review our policies to ensure our guests have a clear understanding of what is included in their stay.Your concerns about the scratched table and the incident with the clerk are also acknowledged. We deeply regret that your check-in experience was marred by this situation, and we will be revisiting our staff training to ensure such instances do not repeat themselves in the future.We truly appreciate your patience and understanding, especially as you had pre-paid for your room. We understand that your expectations were not met, and we are committed to making the necessary changes to provide a more comfortable and pleasant experience for our guests.We would love the opportunity to make things right. If you would consider giving us another chance, please reach out to us directly, and we will do our best to ensure your next stay is a positive one.Thank you once again for your feedback, and we hope to have the chance to welcome you back and provide you with the experience you deserve