酒店回复: It is truly disheartening to hear that your experience fell so far short of what should have been a welcoming and respectful stay. Every guest deserves to be treated with warmth and professionalism, and anything less is unacceptable. Your concerns about the service at the Bistro, the front desk interaction, and the assigned room are deeply concerning and will be shared with the appropriate teams for immediate attention. We sincerely regret that your visit left you feeling this way, and your feedback will be used as a guide to improve both service and communication moving forward.
酒店回复: Courtyard Birmingham Downtown at UAB strives to provide a welcoming and well-maintained environment, so it is truly disappointing to hear that this visit did not reflect the high standards that should be expected. Cleanliness is a top priority, and the concerns regarding the carpet and bathroom are not acceptable. While housekeeping service is offered every other day, fresh linens and additional service are always available upon request, and this feedback will be shared with the team to ensure that expectations are better communicated. It is regrettable that this experience was not what it should have been, and this insight will be used to make improvements.
酒店回复: We appreciate your feedback and are pleased to hear that our team provided a welcoming experience during your stay at Courtyard Birmingham Downtown at UAB. However, we regret that the ambulance noise disrupted your rest, as we understand how important a good night’s sleep is for our guests. Your suggestion for a parking kiosk in the lobby is valuable, and we will share it with our team to consider ways to improve convenience. While we are sorry to hear that your experience has led you to seek other accommodations, we hope for an opportunity in the future to provide a more restful and enjoyable stay.
2.0分
其他
原文
翻译提供方：Google
体验不佳。
房源位于城区贫困且简陋的地段，状况不佳。房间门禁卡可用，但健身区和外门无效。
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酒店回复: Mitchell, it is disappointing to hear that your experience did not reflect the quality and ease you expected. While our location is chosen for its proximity to UAB and the medical district, we understand that first impressions of the surrounding area can impact the overall comfort of a stay. Your feedback regarding key access to the fitness center and exterior doors is especially important and has been shared with our team for immediate attention. We regret that your visit felt underwhelming and hope there may be an opportunity in the future to offer a more seamless and welcoming experience.
1.0分
其他
原文
翻译提供方：Google
我到达酒店后，什么都没安排好，住宿费还被重复收了。非常失望，而且没有解决办法
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酒店回复: Providing a smooth and organized experience is a top priority here, so it is truly concerning to hear about the challenges faced during this stay. A double charge and lack of resolution are unacceptable, and this situation falls far below the standard expected. This feedback will be shared with the team to ensure processes are reviewed and improved to prevent similar experiences in the future. It is regrettable that this visit left such a negative impression, and these concerns will be taken seriously to enhance future guest experiences.
5.0分
其他
原文
翻译提供方：Google
员工很棒……夜班经理很棒
房间里连一个 USB 插座都没有，需要更新
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酒店回复: It is wonderful to hear that our team, particularly the night manager, made such a positive impact during your stay at Courtyard Birmingham Downtown at UAB. Our team takes great pride in providing attentive service to all our guests. We appreciate your feedback regarding room updates, especially the lack of USB outlets. Guest comfort and convenience are important to us, and we are continually exploring ways to enhance the experience. We look forward to welcoming you back in the future, where we aim to make your stay even more comfortable.
5.0分
其他
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We stayed overnight since my wife was scheduled for surgery early the next morning at UAB. Being the hotel was just across the street it made from where the surgery was taking place, the convenience was welcome! The Choice of dining in the hotel and also the surrounding restaurants within walking distance also helped. Hotel staff were helpful, professional, and very courteous. We definitely enjoyed our stay!
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酒店回复: Having our location directly across from UAB Hospital be such a help during an important time means a great deal to us. We’re glad the convenience, along with dining options both in the hotel and nearby, made things a little easier for you and your wife. Our team takes pride in offering professional, caring service, and it’s wonderful to know that came through during your stay. We look forward to welcoming you back to Courtyard by Marriott Birmingham Downtown at UAB whenever your travels bring you to the area.
5.0分
其他
The room was clean and everything was is good repair. There was a mini fridge, hair dryer, and all the towels a girl could want
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酒店回复: Hearing that your room felt spotless, well-kept, and stocked with everything you needed is exactly the kind of feedback we love to share with our team at Courtyard by Marriott Birmingham Downtown at UAB. From the mini fridge to plenty of towels, we’re glad those details made your stay more comfortable. We’d be delighted to welcome you back the next time you’re in Birmingham.
5.0分
商务出差
Outstanding hotel with proximity to UAB hospital. This has become home away from home. Staff is very kind and responsive.
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酒店回复: What a wonderful review to receive. We’re so pleased Courtyard Birmingham Downtown at UAB has become your home away from home, especially with the convenience of being right next to UAB Hospital. Knowing the team’s kindness and responsiveness made such an impression is incredibly rewarding, and we’ll be sure to share your compliments with them. We look forward to welcoming you back for many more comfortable stays.
5.0分
情侣出游
Ths man who check us in was great made the rate under our senior discount......l should of wrote his name sown thank you 😊
工作人员不友好。糟糕透了！床太软了。我订的是无障碍房，我非常不喜欢。小酒馆的员工懒得帮忙。如果你要任何饮料，他们都会表现得非常不方便。夜间前台小姐几乎不跟我说话，也不看我的眼睛。讨厌那里。
我住过其他万豪酒店。这家酒店让我非常失望。地毯很旧，似乎有污垢，我姐姐说马桶边缘很恶心。我很惊讶入住期间没有清洁服务或床单更换。这曾经是良好酒店惯例的一部分。我不会再住在这里了。
员工非常友善，但酒店大堂应该有一个自助服务亭，客人可以在那里支付停车费。救护车的噪音让我一直熬到凌晨 4 点。最后 6 点起床离开！我每个月都会在伯明翰住一次，住过每家酒店。我不会再住这家了！
体验不佳。
房源位于城区贫困且简陋的地段，状况不佳。房间门禁卡可用，但健身区和外门无效。
我到达酒店后，什么都没安排好，住宿费还被重复收了。非常失望，而且没有解决办法
员工很棒……夜班经理很棒
房间里连一个 USB 插座都没有，需要更新
We stayed overnight since my wife was scheduled for surgery early the next morning at UAB. Being the hotel was just across the street it made from where the surgery was taking place, the convenience was welcome! The Choice of dining in the hotel and also the surrounding restaurants within walking distance also helped. Hotel staff were helpful, professional, and very courteous. We definitely enjoyed our stay!
The room was clean and everything was is good repair. There was a mini fridge, hair dryer, and all the towels a girl could want
Outstanding hotel with proximity to UAB hospital. This has become home away from home. Staff is very kind and responsive.
Ths man who check us in was great made the rate under our senior discount......l should of wrote his name sown thank you 😊