酒店回复: 尊敬的宾客：得知您在入住期间遇到不便，我们深感抱歉。我们理解噪音干扰和维护问题给您带来的不便，尤其是在您期待享受轻松假期的时候。我们感谢您对酒店环境和客房设施的反馈，并已将您的意见转达给我们的团队，以便我们规划未来的升级改造。再次为给您带来的不便致歉。感谢您提出这些问题，我们希望您能再次光临，给我们一次机会，为您提供您所期待的舒适、放松的住宿体验。总经理 Scott Hester
Bathroom sink didn’t drain. Housekeeping never came to clean room till after five when we were just coming in. So took clean towels and bath. Told her to forget it. That is way too late.
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酒店回复: Dear Guest,Thank you for sharing your experience. We are sorry that the bathroom sink issue and the delayed housekeeping service disrupted your stay. We understand how inconvenient it can be when maintenance or cleaning does not align with your schedule, and your feedback highlights areas where we need to improve responsiveness. Your comments have been shared with the appropriate teams so we can address these concerns and better support our guests in the future. We appreciate you bringing this to our attention and hope to have the opportunity to provide a smoother, more timely experience on a future visit.Scott HesterGeneral Manager
5.0分
家庭亲子
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Always great cookies! Staff was super helpful with recommendations. The staff in the parking garage also gave directions and recommendations. The room was beautiful. We bought breakfast the next morning and the breakfast burrito was sooo good! Washed our clothes here as well. Close to the market and stop for the trolley.
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酒店回复: Dear Guest,We’re happy to hear you had such a great stay filled with caring hospitality and, of course, our signature warm cookies. It’s wonderful to know that our valet staff helped with local tips and directions. We’re also glad you enjoyed the breakfast burrito and found our location convenient to the market and trolley stop. Thank you for sharing your experience, and we look forward to welcoming you back to the DoubleTree by Hilton Savannah Historic District for another memorable visit. Scott HesterGeneral Manager
4.0分
家庭亲子
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The breakfast was ok overall. No fresh orange juice, excellent sausage & bacon. Eggs overcooked. Nice hostess/waitress.
The bed was excellent. Our bedroom was on the Bay St. side and noisy all night long with truck traffic. I would recommend gettig a room on the other side of the hotel.
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酒店回复: Dear Guest,We’re happy to hear you enjoyed the comfort of your bed and the quality of our breakfast items, and we’ll be sure to share your kind words with our culinary team. We also appreciate your feedback about the eggs and the external noise from Bay Street, and regret the inconvenience caused. Insights like yours help us enhance the guest experience and provide better assistance to future visitors. Thank you for choosing us; we hope to welcome you back for a more restful stay soon. Scott HesterGeneral Manager
5.0分
其他
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Jamie service was excellent. Elise was great at the desk. Hilton always comes through but the parking company they use has a very hard time charging you correctly.
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酒店回复: Dear Guest,Thank you for staying with us and for taking the time to mention how much you enjoyed our hospitality. Everything our team does is to provide each guest with an exceptional experience, so thank you for taking the time to recognize Jamie and Elise’s hard work. However, please accept our apologies for the parking inconveniences you encountered. On your next visit to our hotel, please advise our front desk staff so we can help you with this situation. We would love the opportunity to welcome you back. Safe travels. Scott HesterGeneral Manager
1.0分
情侣出游
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When we arrived at our room, we discovered it was a double bed instead of the king I paid for. I called the front desk, and the clerk told me it came through from ******* as a double and that I needed to contact them. I called *******, and they confirmed it was booked as a king. They reached out to the hotel, but I was told there was nothing they could do since I had “accepted” the room — even though I didn’t realize it was a double until I walked in.
On the second night, both our toilet and a friend’s toilet (on the fourth floor) were clogged.
While I was drying my hair, the power went out, and I had to call the front desk again so they could contact engineering.
Overall, a terrible experience. I’ll never book through ******* or stay at this hotel again.
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酒店回复: Dear Guest,We’re sorry to hear about the challenges you experienced during your stay. This is not the seamless experience we strive to provide. We understand and regret your disappointment with the room type. When reservations are made through third-party platforms, room assignments are based on the details provided at booking. We also apologise for the inconvenience caused by the toilet clogging and the power disruption, both of which understandably impacted your comfort and rest. Your feedback is invaluable and has been shared with our front desk and maintenance teams to help us further improve guest care. Thank you for your understanding, and we look forward to the opportunity to provide you with a more enjoyable stay in the future.Scott HesterGeneral Manager
停车确实比较麻烦
我喜欢大多数逸林酒店，但这家比大多数都要好。
总体满意：酒店位于历史街区，靠近河流和所有酒吧。但空调太吵了，吵得我睡不着。
酒店亟需翻新，实在令人失望。地毯陈旧，窗户很薄，能听到五楼传来的噪音，而且没有USB接口。这些问题在隔壁房间发生水灾之前就存在了，水灾导致凌晨3:30开始吸尘器和风扇发出很大的噪音——这种情况虽然难免发生，但酒店管理层拒绝更换房间，并多次错误地告知我们会关闭风扇。他们免费提供了一晚的房费，但第二晚却拒绝了，尽管我与前台和管理层联系了七次。这完全不是我期待的轻松愉快的住宿体验。
停车有时有点拥挤。而且，我们第一天就付了全款停车费，所以早上没能用链接叫车。不过，约翰解释了流程和原因，并赶紧把我们的车叫来了。他非常友善，让我们感到很受重视。谢谢你，约翰！
Bathroom sink didn’t drain. Housekeeping never came to clean room till after five when we were just coming in. So took clean towels and bath. Told her to forget it. That is way too late.
Always great cookies! Staff was super helpful with recommendations. The staff in the parking garage also gave directions and recommendations. The room was beautiful. We bought breakfast the next morning and the breakfast burrito was sooo good! Washed our clothes here as well. Close to the market and stop for the trolley.
The breakfast was ok overall. No fresh orange juice, excellent sausage & bacon. Eggs overcooked. Nice hostess/waitress.
The bed was excellent. Our bedroom was on the Bay St. side and noisy all night long with truck traffic. I would recommend gettig a room on the other side of the hotel.
Jamie service was excellent. Elise was great at the desk. Hilton always comes through but the parking company they use has a very hard time charging you correctly.
When we arrived at our room, we discovered it was a double bed instead of the king I paid for. I called the front desk, and the clerk told me it came through from ******* as a double and that I needed to contact them. I called *******, and they confirmed it was booked as a king. They reached out to the hotel, but I was told there was nothing they could do since I had “accepted” the room — even though I didn’t realize it was a double until I walked in.
On the second night, both our toilet and a friend’s toilet (on the fourth floor) were clogged.
While I was drying my hair, the power went out, and I had to call the front desk again so they could contact engineering.
Overall, a terrible experience. I’ll never book through ******* or stay at this hotel again.