There was a wet dirty towel on the floor of our room in arrival.... just kicked it into bathroom... figure it just fell from a pile housekeeping removed from room... otherwise, all was fine. Took a couple calls to get the AC fixed/ working. Pictures of our corner room were not an accurate depiction (much smaller in person). Bed/ linens were lovely. Shower door seems to be on the wrong side, and no option to hang towels and not have them laundered. Coffee always available. Comfortable lounge areas. Staff varied from helpful and friendly to less than... convenient location. A discount on parking when staying with the hotel would feel more appropriate. The parking staff was great... the app/ company is terrible.
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酒店回复: Dear Kathleen,Thank you for sharing your thoughtful feedback. We truly appreciate your kind remarks about the comfort and hospitality experienced during your stay. At the same time, we regret the maintenance issues and service inconsistencies that affected your overall impression. Your observations about room presentation and amenities have been noted and shared with the respective teams for improvement. We value your perspective and hope you will allow us another opportunity to provide a more seamless and pleasant visit in the future.Scott HesterGeneral Manager
5.0分
其他
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Great place to stay and explore.
The room was very clean with all amenities that were needed. The staff was all very kind and helpful. The breakfast was not included but the restaurant had a nice selection and a great buffet. There were so many great shops and restaurants within walking distance as well as the river walk which was lively during the day Nd absolutely beautiful at night.
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酒店回复: Dear Walden,It’s wonderful to hear your stay at the DoubleTree by Hilton Hotel Savannah Historic District was so enjoyable! We are glad the room met your needs and that our team helped make your visit feel comfortable. Exploring the nearby shops, restaurants, and the river walk sounds like the perfect way to spend your time here. We appreciate you sharing your experience and hope to welcome you back for another memorable stay soon!Scott HesterGeneral Manager
5.0分
情侣出游
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Excellent service and a clean room. I would highly recommend the Double Tree Hotel while in Savannah. The only complaint I had was the breakfast buffet wasn't the best.
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酒店回复: Dear Brian,Thank you for staying at DoubleTree by Hilton Hotel Savannah Historic District and for posting this wonderful review. We are thrilled to know you enjoyed the welcoming service and spotless accommodations during your visit. We appreciate your kind recommendation and value your feedback on breakfast, which helps us identify areas for improvement. It was a pleasure having you with us, and we look forward to offering an even more enjoyable experience on your next trip to Savannah.Scott HesterGeneral Manager
5.0分
其他
Everything was great. Enjoyed the easy to walk over the river. The people are friendly It’s a view with a smile.
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酒店回复: Dear Guest,Thank you for the kind words! We’re so glad you had a great stay with us at DoubleTree by Hilton Hotel Savannah Historic District and enjoyed the scenic walk over the river. It’s wonderful to hear that the friendly atmosphere added to your experience; our team will love knowing their smiles made a difference. We hope to welcome you back again soon!Scott HesterGeneral Manager
1.0分
其他
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Don’t stay here!
Hotel has no parking other than valet for $50. or park a couple blocks away!
Road noise is so loud inside the room it sounds like the windows are open!
停车确实比较麻烦
我喜欢大多数逸林酒店，但这家比大多数都要好。
总体满意：酒店位于历史街区，靠近河流和所有酒吧。但空调太吵了，吵得我睡不着。
最后一次入住逸林酒店
位置还可以。马路的噪音让我两个晚上都睡不着。我通知了前台。他们道了歉，之后就再也没有联系过我。他们也没有给我发关于代客泊车的短信。酒店的墙壁薄如纸。浴缸里有碎裂。电梯速度慢得惊人，而且许可证也过期了。我再也不会住逸林酒店了。
停车有时有点拥挤。而且，我们第一天就付了全款停车费，所以早上没能用链接叫车。不过，约翰解释了流程和原因，并赶紧把我们的车叫来了。他非常友善，让我们感到很受重视。谢谢你，约翰！
There was a wet dirty towel on the floor of our room in arrival.... just kicked it into bathroom... figure it just fell from a pile housekeeping removed from room... otherwise, all was fine. Took a couple calls to get the AC fixed/ working. Pictures of our corner room were not an accurate depiction (much smaller in person). Bed/ linens were lovely. Shower door seems to be on the wrong side, and no option to hang towels and not have them laundered. Coffee always available. Comfortable lounge areas. Staff varied from helpful and friendly to less than... convenient location. A discount on parking when staying with the hotel would feel more appropriate. The parking staff was great... the app/ company is terrible.
Great place to stay and explore.
The room was very clean with all amenities that were needed. The staff was all very kind and helpful. The breakfast was not included but the restaurant had a nice selection and a great buffet. There were so many great shops and restaurants within walking distance as well as the river walk which was lively during the day Nd absolutely beautiful at night.
Excellent service and a clean room. I would highly recommend the Double Tree Hotel while in Savannah. The only complaint I had was the breakfast buffet wasn't the best.
Everything was great. Enjoyed the easy to walk over the river. The people are friendly It’s a view with a smile.
Don’t stay here!
Hotel has no parking other than valet for $50. or park a couple blocks away!
Road noise is so loud inside the room it sounds like the windows are open!
would never stay again!