酒店回复: Dear Susanna,Thank you for taking the time to share your experience. We are glad you found your room spacious and that the ease of access added convenience to your visit. However, we are truly sorry to hear about the concerns you encountered with the room's condition and overall comfort. Your comments have been shared with our housekeeping and maintenance team so they can be addressed. We hope to welcome you back for a more seamless and refreshed stay in the future.Best regards,SpringHill Suites Savannah I-95 South Team
酒店回复: Dear Melanie,We are glad to read you enjoyed your suite and appreciated some of the thoughtful touches during your stay at SpringHill Suites Savannah I-95 South. It is great to know the breakfast and indoor amenities added to your experience. We have also noted your recommendation about the amenities we can add to further enhance the guest experience. Although fire alarms are rare occurrences at our hotel, we understand how unsettling an unexpected alarm can be. We apologize for the inconvenience caused and hope to welcome you back for an even smoother visit.Best regards,SpringHill Suites Savannah I-95 South Team
酒店回复: Dear Thomas,Thank you for bringing these concerns to our attention. We are truly sorry to learn that the condition of your suite did not meet your expectations and that your experience was impacted by maintenance and cleanliness issues. We recognize how important a safe and well-appointed environment is to your comfort. Your comments point to areas that clearly need attention, and we have shared them with the appropriate teams. We are scheduled to have our carpets and couches cleaned in a few weeks, as it has been over six months and some furnishings have become worn and stained. We do apologize for the sheer inconvenience. We appreciate your feedback and hope to provide you with a more pleasant and seamless stay in the future.Best regards,SpringHill Suites Savannah I-95 South Team
5.0分
其他
原文
翻译提供方：Google
我本来想给五星，但说实话早餐不好吃，房间卫生间也很脏。现在我给更高的评分是因为员工很优秀。
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酒店回复: Dear Doris, Thank you for recognizing our team’s service; it’s always rewarding to know their efforts have had a positive impact. We regret that some aspects of your visit, particularly the condition of the restroom and the breakfast selection, did not meet your expectations. At SpringHill Suites Savannah I-95 South, we are committed to maintaining high standards, and your feedback helps us in our ongoing improvements. We hope you will see this as an isolated incident and give us another chance to provide you with a more seamless stay in the future.Best regards,SpringHill Suites Savannah I-95 South Team
3.0分
家庭亲子
原文
翻译提供方：Google
房间很干净。早餐种类很差。华夫饼机坏了。咖啡味道很差。
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酒店回复: Dear Tharun, Thank you for taking the time to review your stay with us. We are pleased that you found our accommodation to be clean and well-kept. However, we regret learning about your unpleasant dining experience. We have taken note of your concerns and sincerely apologize for the issues you encountered. Your comments will be appropriately shared with our food and beverage team, as they are crucial in our ongoing mission to deliver a wholesome guest experience. We hope to have another opportunity to welcome you back and provide you with a more favorable visit. Best regards,SpringHill Suites Savannah I-95 South Team
1.0分
其他
原文
翻译提供方：Google
汽车被撬，物品被盗。没有监控摄像头
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酒店回复: Dear Julie,Thank you for taking the time to share your feedback. We are truly sorry to read about the unfortunate incident involving your vehicle during your stay. The safety and security of our guest and their belongings are of utmost importance, and we understand how upsetting and disruptive this must have been. While events like this are rare, we take matters of guest safety seriously and are always evaluating ways to enhance the overall experience. Meanwhile, please feel free to reach out to the hotel if we can assist you further. We hope you will consider staying with us again so we may provide a more positive visit in the future.Best regards,SpringHill Suites Savannah I-95 South Team
5.0分
情侣出游
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Everything was great the check-in to the checkout you can check in at 3 o’clock and check out at 12!! The shower in the room was excellent!! Hot water and high pressure!! Hot tub was hot !! Staff was pleasant and welcoming!!
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酒店回复: Dear Guest, We’re delighted your stay felt smooth from arrival to departure and that the amenities added real comfort to your visit. It’s wonderful to hear our team made you feel warmly received. Thank you for being our guest; we hope to welcome you back to SpringHill Suites Savannah I-95 South soon. Best regards,SpringHill Suites Savannah I-95 South Team
非常不错的一次体验
不是最好的酒店。
电梯看起来不太对劲，而且迷你吧冰箱里有前一个客人吃剩的食物。告诉前台工作人员后，他也不知道该怎么办，所以总的来说，服务非常糟糕。
这次入住体验从令人无法接受发展到令人深感担忧。
入住期间，我多次遇到不干净的房间（我在其他地方已经详细记录过），最终我直接与酒店老板进行了沟通。虽然他提出退款，但谈话内容却令人不安。他公开质疑我的体验，并暗示节假日期间他们“接待的客人类型有所不同”。
当我要求他解释“不同类型的客人”是什么意思时，他却无法给出明确的答案。
这种说法，加上他对我的诉求置之不理的态度，让我感到非常不舒服。无论他是否出于本意，这种做法都带有偏见且不恰当。任何客人都不应该因为他们的言谈举止、穿着打扮、行为方式或出身而感到被评判、被贴标签或被轻视。
我还向万豪酒店集团总部提交了正式投诉，但即使是他们也无法就此事的处理方式给出清晰的解释或有效的回应。
从肮脏的房间、缺乏责任感、冷漠的态度到老板的言论，这家酒店及其管理层在各个方面都令人失望。酒店和万豪酒店处理此事的方式都极其糟糕。
我强烈建议其他人慎重考虑是否入住这家酒店。
高速公路进出方便，停车方便，房间空间宽敞，床很舒服——地板（地毯）很脏，抵达时空调关闭（仲夏），房间里弥漫着一股难闻的旧袜子味和霉味。空调上竟然长了黑色霉菌，我们醒来时都感觉鼻窦发炎。淋浴水压不错，水温稳定。淋浴间的皂液器坏了。之前天花板漏水，修补工作明显粗糙。早餐不错/丰盛的欧陆式早餐。
房间布局很好，喜欢洗手池与浴缸和马桶分开的设计。如果现在大多数酒店都提供乳液和小棉签/棉球包就更好了。早餐美味可口，选择多样。室内泳池和热水浴缸也很棒。入住期间听到火警警报，不得不到外面去——如果能提前沟通一下发生了什么就更好了。
楼上套房的淋浴门需要换新的。床边没有手机或其他插头。桌上的插座已经磨损，我的手机充电座很容易就拔出来了。沙发需要好好擦洗一下。淋浴水质很差，地板上很快就积了两加仑水。难以接受，而且很滑。
我本来想给五星，但说实话早餐不好吃，房间卫生间也很脏。现在我给更高的评分是因为员工很优秀。
房间很干净。早餐种类很差。华夫饼机坏了。咖啡味道很差。
汽车被撬，物品被盗。没有监控摄像头
Everything was great the check-in to the checkout you can check in at 3 o’clock and check out at 12!! The shower in the room was excellent!! Hot water and high pressure!! Hot tub was hot !! Staff was pleasant and welcoming!!