酒店回复: Dear Susanna,Thank you for taking the time to share your experience. We are glad you found your room spacious and that the ease of access added convenience to your visit. However, we are truly sorry to hear about the concerns you encountered with the room's condition and overall comfort. Your comments have been shared with our housekeeping and maintenance team so they can be addressed. We hope to welcome you back for a more seamless and refreshed stay in the future.Best regards,SpringHill Suites Savannah I-95 South Team

酒店回复: Dear Melanie,We are glad to read you enjoyed your suite and appreciated some of the thoughtful touches during your stay at SpringHill Suites Savannah I-95 South. It is great to know the breakfast and indoor amenities added to your experience. We have also noted your recommendation about the amenities we can add to further enhance the guest experience. Although fire alarms are rare occurrences at our hotel, we understand how unsettling an unexpected alarm can be. We apologize for the inconvenience caused and hope to welcome you back for an even smoother visit.Best regards,SpringHill Suites Savannah I-95 South Team

酒店回复: Dear Thomas,Thank you for bringing these concerns to our attention. We are truly sorry to learn that the condition of your suite did not meet your expectations and that your experience was impacted by maintenance and cleanliness issues. We recognize how important a safe and well-appointed environment is to your comfort. Your comments point to areas that clearly need attention, and we have shared them with the appropriate teams. We are scheduled to have our carpets and couches cleaned in a few weeks, as it has been over six months and some furnishings have become worn and stained. We do apologize for the sheer inconvenience. We appreciate your feedback and hope to provide you with a more pleasant and seamless stay in the future.Best regards,SpringHill Suites Savannah I-95 South Team

酒店回复: Dear Guest, Thank you for sharing your detailed feedback. We are truly sorry to hear that your experience fell short in several areas. From the unpleasant odor upon arrival and limited lighting in the seating area to the noise from nearby guests and the condition of the lobby, we understand how each of these issues impacted your stay. We also regret that your concerns weren’t addressed when raised and that interactions with the team, along with the quality of breakfast, did not meet expectations. Although we appreciate you choosing us during your travels, we regret that your experience did not reflect the standards we aim to uphold and value your feedback as an opportunity to enhance future guest experiences.Best regards,SpringHill Suites Savannah I-95 South Team

酒店回复: Dear Doris, Thank you for recognizing our team’s service; it’s always rewarding to know their efforts have had a positive impact. We regret that some aspects of your visit, particularly the condition of the restroom and the breakfast selection, did not meet your expectations. At SpringHill Suites Savannah I-95 South, we are committed to maintaining high standards, and your feedback helps us in our ongoing improvements. We hope you will see this as an isolated incident and give us another chance to provide you with a more seamless stay in the future.Best regards,SpringHill Suites Savannah I-95 South Team

酒店回复: Dear Guest, We sincerely appreciate your feedback, and we extend our apologies for the oversight by our housekeeping staff during your recent stay. It is disappointing to learn that your experience did not meet our high standards. We take this matter very seriously and will ensure that such oversights are not repeated. Your patience during your stay is greatly appreciated. We value your patronage, and we hope to have the privilege of hosting you again in the future, providing you with a flawless and memorable experience that reflects our commitment to excellence.Best regards,SpringHill Suites Savannah I-95 South Team

酒店回复: Dear Tharun, Thank you for taking the time to review your stay with us. We are pleased that you found our accommodation to be clean and well-kept. However, we regret learning about your unpleasant dining experience. We have taken note of your concerns and sincerely apologize for the issues you encountered. Your comments will be appropriately shared with our food and beverage team, as they are crucial in our ongoing mission to deliver a wholesome guest experience. We hope to have another opportunity to welcome you back and provide you with a more favorable visit. Best regards,SpringHill Suites Savannah I-95 South Team

酒店回复: Dear Julie,Thank you for taking the time to share your feedback. We are truly sorry to read about the unfortunate incident involving your vehicle during your stay. The safety and security of our guest and their belongings are of utmost importance, and we understand how upsetting and disruptive this must have been. While events like this are rare, we take matters of guest safety seriously and are always evaluating ways to enhance the overall experience. Meanwhile, please feel free to reach out to the hotel if we can assist you further. We hope you will consider staying with us again so we may provide a more positive visit in the future.Best regards,SpringHill Suites Savannah I-95 South Team