Several things did not work, most notably the AC, and the employee response was disheartening. I was also charged for parking, though on your site free parking was noted. My calls to discuss this with the manager were not returned.
展开
酒店回复: Thank you for your rating and feedback. We are extremely sorry for your unpleasant stay.
5.0分
家庭亲子
展开
The staff were all nice and friendly, and it was in a convenient location. But, the building itself definitely needs some maintenance.
I didn't notice until our check out morning, but on the third floor, our room had some water damage and a pretty long crack in the ceiling - luckily it was sunny during our visit and we didn't get leaked on, but I wished I had noticed sooner to mention it.
And the beds were probably the most uncomfortable hotel beds I've ever slept on. Everything was NEAT and CLEAN, but I was restless throughout the night and woke up aching and sore.
We didn't go swimming so I can't comment on the pool at all, but the location was close to the mall and not too far from downtown, so it was nice and convenient. It was also behind a goo bit of trees so even though it right on a main road, it was nice and quiet.
酒店回复: Thank you for your great rating and amazing feedback!
5.0分
其他
Very comfortable room & bed. Good TV reception. No free breakfast, though. That was disappointing.
酒店回复: Thank you for the great response and rating!!!
我们住了，好
房间只有在要求后才打扫，有些地方磨损了，房间闻起来湿湿的。
卫生间太小了。
非常友好和干净。下次还会再来。
早上好，我是万豪酒店的忠实顾客，因为他们的服务周到、干净整洁，地理位置优越。首先，感谢您抽出宝贵的时间处理此事。顺便说一句，这是我第一次提出“退款”要求。
从我们到达的那一刻起，在前台办理入住手续后，我们就按照指示停车，绕着大楼的东侧走了一圈。后门开着，放着一把椅子，迎接我们的是停车场里丢弃的靴子和其他物品！
入口处的地毯脏兮兮的，上面满是污渍，而且没有吸尘。电梯里也是一样。当我们进入走廊尽头靠近高速公路的231房间时，情况变得更糟了！
我知道我们这次住宿体验不好！以下是我“退款”的具体情况：
晚上柜台上有德国蟑螂！
卫生间吹风机不见了
家具脏兮兮的，上面满是污渍
浴缸的环脏兮兮的
地板脏兮兮的
卫生纸卷筒不足
咖啡机坏了
阳台从未清洁过
前台拒绝提供咖啡
最糟糕的是，总经理伊丽莎白·奥斯汀根本没处理我的投诉！
附件是所有支持我所有指控的图片！现在，让我们明确一点，我已经购买了保险，希望得到快速回复，我需要“区域经理”到万豪酒店反映此事。
酒店完美又干净，工作人员非常粗鲁，他们也没有笑容，他们什么都没有服务，甚至连杯咖啡都没有，停车不免费，而且一点也不便宜。
至少大堂提供好品牌的咖啡，花费不多。
我们订了3个房间。淋浴开关有问题，洗手池的灯光很暗。电视也不太好用。
Several things did not work, most notably the AC, and the employee response was disheartening. I was also charged for parking, though on your site free parking was noted. My calls to discuss this with the manager were not returned.
The staff were all nice and friendly, and it was in a convenient location. But, the building itself definitely needs some maintenance.
I didn't notice until our check out morning, but on the third floor, our room had some water damage and a pretty long crack in the ceiling - luckily it was sunny during our visit and we didn't get leaked on, but I wished I had noticed sooner to mention it.
And the beds were probably the most uncomfortable hotel beds I've ever slept on. Everything was NEAT and CLEAN, but I was restless throughout the night and woke up aching and sore.
We didn't go swimming so I can't comment on the pool at all, but the location was close to the mall and not too far from downtown, so it was nice and convenient. It was also behind a goo bit of trees so even though it right on a main road, it was nice and quiet.
Very comfortable room & bed. Good TV reception. No free breakfast, though. That was disappointing.