酒店回复: Thank you for your review Salvatore! We're pleased to hear you had a positive experience and enjoyed your stay. We hope to welcome you back soon! Regards Toby Mew General Manager
5.0分
商务出差
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Had a pleasant stay at ibis styles. From the outside o was very hesitant but once got to rooms was very nice and modern. Nice pool area. The only down thing was the room had block out blinds, and the roller blinds didn’t fit the room properly so lights of light from the sun in the morning, but overall a great stay
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酒店回复: Dear Holiday989 , Thank you for choosing to stay with us at ibis Styles and for sharing your feedback! We’re delighted to hear that you had a pleasant stay and enjoyed the modern rooms and our pool area. We sincerely apologize for the inconvenience caused by the roller blinds not fitting perfectly, allowing sunlight in the morning. Your feedback is invaluable, and we will certainly look into this issue to ensure greater comfort for our guests in the future. It was a pleasure to have you as our guest, and we hope to welcome you back soon for an even better experience! Warm regards, Toby Mew General manager Ibis Styles
3.0分
家庭亲子
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I personally thought this property was overrated and super expensive for what you got. It was difficult to find the entry; it was dark and dingy and not well sign posted. Yes it has a restaurant and a pool etc, but not everyone is there for that. We paid over $400 for the night and once inside the room it was no different than one we paid $200 for the previous night. The water from the shower ran straight out as there was no base stopping it. The sugars had not been checked for goodness knows how long as they were soaked with dry coffee. We had paid for late checkout as we arrived late.. (checkout usually 10am, we were there til 11). At 9:20am, there was a continual bang on the door and then it opened with a woman calling housekeeping.?? So unprofessional I thought! Our shoes were outside the door so surely they realised someone was in there?
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酒店回复: Hi Jasmine, Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience at our property didn’t meet expectations. We genuinely value guest insights like yours, as they help us identify areas where we can improve. I sincerely apologise for the issues you encountered – particularly regarding the housekeeping disruption, the condition of the sugar sachets, and the water runoff in the shower. These are not reflective of the standards we aim to uphold, and I’ve personally followed up with our housekeeping and maintenance teams to ensure these matters are addressed. I also understand your concerns about signage and access to the hotel. I’m pleased to share that by the end of this month, we’re installing four new street-facing signs around the property to make the entrance clearer and more welcoming for all guests. While I know this visit didn’t leave the best impression, I’d love the opportunity to welcome you back in the future to experience the improvements we’re putting in place. Warm regards, Mitchell Jones Assistant Manager ibis Styles Karratha
4.0分
商务出差
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People knocking on doors for long periods of time in the middle of the night and others in groups outside the room talking for hours in the early hours of the morning. Shame because otherwise the facility and service was really good.
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酒店回复: Good afternoon David,Thank you for your recent stay with Ibis Styles Karratha, we are happy to read that you found our property and service to be of a high standard. This is definitely our aim for all guests, extending a warm welcome throughout and assisting where we can. We do apologise for the noise disturbance that occurred during your stay. Our onsite management team have spoken with the concerned guests as this behaviour is not tolerated at our property, with generally a peaceful environment experienced. We do look forward to welcoming you back when next travelling through Karratha. RegardsTobyGeneral manager
4.0分
其他
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Tired and overpriced for average tourist.
Handy to Karratha Shopping Centre and Integrity bus stop as we were utilising public transport for our visit along the west coast.
Sadly this hotel is tired and needs a good makeover or knocking down and re-building. The adjacent ‘Sports bar’ is non-existent and likely long been closed due to more modern hotels charging comparable prices in the neighbourhood.
The bistro was very lightly patronised for a school holiday period and with limited menu options.
You can’t charge premium prices around $300.00 a night and only offer THREE star rooms and facilities.
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酒店回复: Hi MikeMany thanks for taking the time to write a review on your stay. We appreciate any and all feedback and will take your comments onboard as we strive to improve the property.Many thanksToby
3.0分
朋友出游
There were no water bottles. Cleanliness wasn't up to the mark.
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酒店回复: Dear Mruthyunjaya,Many thanks for taking the time to provide feedback and my apologies we missed the mark on this occasion, I would really appreciate it if you could contact me directly in regards to the room cleanliness issue you encountered so I can better understand. In regards to water bottles in the rooms it has been an Accor sustainability target for sometime now to remove single use drinks bottles from guest rooms. We do however provide filtered chilled water filling station in the bistro area which we encourage guests to use throughout their stay.RegardsTobyGeneral Manager08 9159 1000
5.0分
家庭亲子
Very nice hotel, great location
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酒店回复: HI Clinton,Many thanks for the fantastic review. We look forward to welcoming you back again soon!
5.0分
朋友出游
Fantastic venue great staff and the pool area is unreal great working man stay away
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酒店回复: Hello Ethen,Many thanks for your kind words. We are so glad you enjoyed your stay with us and look forward to welcoming you back to ibis styles Karratha in the future
3.0分
其他
It very Old property
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酒店回复: HI RobertThank you for taking the time to provide your feedback. While the property is indeed old, all guest rooms have had a full refurbishment within the last 3 years. There is also plans in place for some extensive external upgrades. We hope to welcome you back to see them.
简直太棒了。
与之前的评论不同，即使只住了一晚，含晚餐和早餐，房间干净、温馨、非常安静。工作人员友善而专业，我没有遇到任何类型的伤害。
Had a pleasant stay at ibis styles. From the outside o was very hesitant but once got to rooms was very nice and modern. Nice pool area. The only down thing was the room had block out blinds, and the roller blinds didn’t fit the room properly so lights of light from the sun in the morning, but overall a great stay
I personally thought this property was overrated and super expensive for what you got. It was difficult to find the entry; it was dark and dingy and not well sign posted. Yes it has a restaurant and a pool etc, but not everyone is there for that. We paid over $400 for the night and once inside the room it was no different than one we paid $200 for the previous night. The water from the shower ran straight out as there was no base stopping it. The sugars had not been checked for goodness knows how long as they were soaked with dry coffee. We had paid for late checkout as we arrived late.. (checkout usually 10am, we were there til 11). At 9:20am, there was a continual bang on the door and then it opened with a woman calling housekeeping.?? So unprofessional I thought! Our shoes were outside the door so surely they realised someone was in there?
People knocking on doors for long periods of time in the middle of the night and others in groups outside the room talking for hours in the early hours of the morning. Shame because otherwise the facility and service was really good.
Tired and overpriced for average tourist.
Handy to Karratha Shopping Centre and Integrity bus stop as we were utilising public transport for our visit along the west coast.
Sadly this hotel is tired and needs a good makeover or knocking down and re-building. The adjacent ‘Sports bar’ is non-existent and likely long been closed due to more modern hotels charging comparable prices in the neighbourhood.
The bistro was very lightly patronised for a school holiday period and with limited menu options.
You can’t charge premium prices around $300.00 a night and only offer THREE star rooms and facilities.
There were no water bottles. Cleanliness wasn't up to the mark.
Very nice hotel, great location
Fantastic venue great staff and the pool area is unreal great working man stay away
It very Old property