酒店回复: Thank you for taking the time to share your feedback. I’m pleased to hear that our staff was welcoming and that the property met your expectations. I do want to sincerely apologize for any inconveniences you experienced during your stay. We recognize the importance of timely and consistent housekeeping service, and we’re currently working to strengthen our team to better support our guests' needs.We truly appreciate your patience and hope to have the opportunity to provide you with an even better stay in the future.
4.0分
其他
原文
翻译提供方：Google
嗯
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酒店回复: Thank you for sharing your feedback with us. We’re sorry to hear that your experience didn’t fully meet your expectations. We strive to provide a memorable stay for every guest, and your insights are invaluable in helping us improve.If there’s anything specific we could address or improve to make your next stay more enjoyable, please feel free to let us know. We’d love the opportunity to make your next visit a truly outstanding one.
5.0分
情侣出游
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This property exceeded all expectations. Check in was easy. Staff was Super nice and helpful. Rooms are very clean and updated. The free breakfast was fantastic and the lady preparing was a sweetheart. We will definitely stay here again in the future.
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酒店回复: Thank you so much for the feedback! I was happy to hear that you had a good stay! Maybe the next stay we can make it fantastic! Come back to visit soon!
4.0分
其他
Check in
We checked in about 11 pm, and there were no carts available. We had to make three trips carrying our luggage upstairs
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酒店回复: Dear John,Thank you for your feedback and for staying with us. We sincerely apologize for the inconvenience you experienced upon check-in. We understand how frustrating it must have been to arrive late and find no luggage carts available, especially when having to make multiple trips upstairs.Your comments have been shared with our team to ensure we’re better prepared for late arrivals in the future.
5.0分
其他
Excellent all the way
Hotel staff were effective, efficient and friendly. They made our stay so very enjoyable.
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酒店回复: Thank you so much for your kind words. We take pride in ensuring our guests are happy. Hope you will stay with us again in the future.
5.0分
其他
Great quiet place to getaway from everything. So quiet and comfortable
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酒店回复: Thank you so much for your feedback! I'm glad to hear you had a good stay. Hopefully on your next visit, we can make it a truly fantastic one! We look forward to welcoming you back soon.
5.0分
家庭亲子
The staff was so nice and the rooms were so nice and clean
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酒店回复: Wendy, thank you so much for your kind words! We are thrilled to hear that you enjoyed your stay and found both our staff and our rooms to be nice and clean!! We are grateful that you chose Residence Inn.
5.0分
其他
Highly recommend
This place is wonderful!
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酒店回复: Thank you so much for the kind words! We're thrilled to hear you had a wonderful experience with us. Our team takes great pride in creating a warm and welcoming environment for every guest, and it means a lot to know we hit the mark.
5.0分
商务出差
Pool, grill, Laundry. Staff was amazing.
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酒店回复: Thank you so much for the kind words! We’re thrilled you enjoyed the pool, guest laundry, and grill area—and it means the world to hear our team made the difference. We’ll be sure to share your compliments with the staff. We look forward to welcoming you back to Residence Inn Florence soon!
5.0分
商务出差
November stay in Florence
First time staying at hotel, nice stay and will consider staying again.
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酒店回复: That's wonderful to hear! We're delighted you had a nice stay for your first visit. If you have any suggestions or specific needs for your next stay, feel free to share—we’d love to make your experience even better. Hope to welcome you back soon!
工作人员很友好，酒店符合预期。客房服务可能需要更多人手。我们遇到了一些小麻烦。
嗯
This property exceeded all expectations. Check in was easy. Staff was Super nice and helpful. Rooms are very clean and updated. The free breakfast was fantastic and the lady preparing was a sweetheart. We will definitely stay here again in the future.
Check in
We checked in about 11 pm, and there were no carts available. We had to make three trips carrying our luggage upstairs
Excellent all the way
Hotel staff were effective, efficient and friendly. They made our stay so very enjoyable.
Great quiet place to getaway from everything. So quiet and comfortable
The staff was so nice and the rooms were so nice and clean
Highly recommend
This place is wonderful!
Pool, grill, Laundry. Staff was amazing.
November stay in Florence
First time staying at hotel, nice stay and will consider staying again.