酒店回复: Thank you so much for your feedback. We are truly sorry you room wasn't up to standard. We do have housekeeping and engineering staff on site for most of the day to deal with any problems you may have. I'm so sorry about your restaurant experience. I will make sure the staff is aware of the issue. Please feel free to reach out on your next stay. We would be delighted to help you in any way we can to make up for this stay.
酒店回复: I do apologize that you had to hear the music all night. Please come back to see us again. We will make sure you are far from the music.
3.0分
情侣出游
原文
翻译提供方：Google
价格太高了。前台工作人员态度不好。床很不舒服，凹凸不平
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酒店回复: We sincerely apologize for the experience you had during your recent stay with us. At Renaissance Shoals Resort and Spa, we take great pride in providing warm and welcoming hospitality, and we’re truly sorry to have fallen short of that standard.Should you find yourself in Florence again, we would be grateful for the opportunity to welcome you back and provide the exceptional stay you deserve
5.0分
其他
Every one was super friendly and they made me feel like they were Happy to have us there. The whole staff were very polite. I highly recommend!!
酒店回复: thank you so much for your feedback! Were glad you enjoyed it!
4.0分
家庭亲子
Bad cell phone service within building..we had to go outside far away from building to get cell service.
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酒店回复: Thank you for your feedback. I am so sorry about your cell phone service.
5.0分
其他
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I Don’t Want To Leave
The hotel staff, bellmen, hotel room was excellent. Check-in was very quick. The bellman was very friendly and knowledgeable about the hotel. The hotel room was so comfortable and the balcony view overlooking TVA and Florence landscape was very nice.Very clean. I wanted to add an extra night but there was a huge group arriving and that wasn’t possible, which is understandable. I will def stay here again.
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酒店回复: Thank you so much for your wonderful feedback! We are thrilled that our staff, bellmen, and room were to your satisfaction. I apologize for you not being able to stay an additional night with us, but look forward to seeing you again when you're back in the Shoals area.
5.0分
其他
Very nice resort with exceptional staff. Clean and great food in the restaurant.
酒店回复: Thank you for your feedback!
3.0分
情侣出游
Construction close to room Too loud. If found in my bed. Waited 25 min in restaurant and left. Ordered food to take to room but the Mgr paid our ticket.
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酒店回复: We are sorry to hear about your problems from your recent stay. We hope if you find yourself in The Shoals area you would consider giving us another try. Please contact the hotel if we may assist any further.
喜欢酒店阳台外的风景，泳池也很棒！这是我第三次住这家酒店了，从来没让我失望过。
服务员非常友好热情，前台的工作人员也一样。
我的房间没有达到应有的干净程度。在浴室里，我发现了前一位客人的毛发，马桶周围也有前一位客人的残留物。空调对我来说非常冷。我试着把温度调到29摄氏度（85华氏度），但仍然非常冷。我不得不关掉空调才能继续待在房间里。
至于早餐，你们宣传有素食/纯素菜单，但没有可打印的菜单。我很想知道除了自助早餐之外，还有哪些菜品可供选择。所以，我花了25美元买了3道自助早餐之外的菜品，直到吃完早餐我才知道价格。我确实注意到餐厅入口处有人在做饭，但这是我第一次来这里，我不知道是否可以点菜，也不知道可以做什么菜。没有服务员可以立即帮我，而且房间里也不是很忙。不过，由于时间紧迫，一位厨房工作人员很热情地帮助了我。
我尽量不抱怨。不过，我建议大家在餐食价格和菜品供应方面更加透明。由于你们宣传的是素食/纯素菜单，我们需要知道有哪些菜品可供选择。
此致。
很棒的地方——这是我们住过的最棒的万丽酒店！泳池看起来很棒，可惜这次天气不太好。强烈推荐这家酒店。
我们的房间离餐厅只有两扇门。那天晚上8点到11点有现场音乐表演。音乐淹没了电视声音，阻碍了任何谈话，甚至在洗澡时都能听到。
价格太高了。前台工作人员态度不好。床很不舒服，凹凸不平
Every one was super friendly and they made me feel like they were Happy to have us there. The whole staff were very polite. I highly recommend!!
Bad cell phone service within building..we had to go outside far away from building to get cell service.
I Don’t Want To Leave
The hotel staff, bellmen, hotel room was excellent. Check-in was very quick. The bellman was very friendly and knowledgeable about the hotel. The hotel room was so comfortable and the balcony view overlooking TVA and Florence landscape was very nice.Very clean. I wanted to add an extra night but there was a huge group arriving and that wasn’t possible, which is understandable. I will def stay here again.
Very nice resort with exceptional staff. Clean and great food in the restaurant.
Construction close to room Too loud. If found in my bed. Waited 25 min in restaurant and left. Ordered food to take to room but the Mgr paid our ticket.