酒店回复: Thank you for taking the time to answer the survey. I am sorry for the issue with your room preference. We strive to make all our guests happy. We hope to see you again in the future and make this up to you.
1.0分
情侣出游
Staff was not helpful, seemed like they were just there for paycheck. This type of attitude should not be in the hospitality business.
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酒店回复: Thank you for the review. We apologize for the experience you had with one of our associates. We will be reviewing your stay with the team to ensure a better guest experience in the future. Please feel free to reach out to the hotel directly if you would like to discuss this issue further with a member of our team. We appreciate you choosing to stay with us and hope to welcome you again in the future.
5.0分
其他
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I am new to this chain of hotels but am extremely glad that I gave them a try. The rooms are super clean and comfortable, and the breakfast is amazing. Last but not least, the staff was friendly and helpful. Thanks for a great stay!
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酒店回复: We appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!
5.0分
其他
Parking was easy, check in was quick. The remodeled rooms & bathrooms are very nice. No complaints at all.
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酒店回复: Thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!
2.0分
家庭亲子
I will write a separate letter to Marriott HQ to voice my concerns with this stay. We will not be back.
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酒店回复: Thank you for taking the time to post about your experience. We take every review seriously and believe this experience deserves additional attention. Please reach out to us directly to further discuss this offline. You can ask to speak to our General Manager. Thank you.
5.0分
商务出差
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Booked On a Whim, and Now We Have a New Favorite!
We travel to Gadsden several times a year. Usually, we stay at a hotel down the street. However, this time we decided to give Fairfield Inn & Suites by Marriott a try since we weren't blown away with the experience at the prior hotel on our last trip.
To get right to the point, this hotel is our new favorite in this area. We are also going to start booking Fairfield Inn & Suites for our other trips too.
Here's why:
1. Great FREE parking
2. Wonderful, friendly and QUICK check in process (thank you Carol) and front desk associates
3. Delightfully CLEAN, resort type fragranced type atmosphere in lobby, common areas, pool area, fitness center and laundry
4. QUICK and accessible elevators (more than 1 makes all the difference
5. Inviting and COMFORTABLE room bed with premium clean, fresh and soft bedding
6. SEPARATE seating and hanging out area that helps you spread out and separate day activities from sleeping
7. WALK-IN SHOWER and bathroom that is updated, roomy and private
8. HELPFUL and friendly housekeeping staff (thank you Beth) who actually speak to you and ask, "Do you need anything? Please let me know if you do." Wow!
9. MULTIPLE, updated, STURDY luggage or grocery carts available in foyer.
10. FREE breakfast that was delicious with hot and cold options. And, no scowling if you take your plate back to your room (I like to eat while I'm getting ready for the day)
All the reasons we WILL be back and book with Marriott again and again.
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酒店回复: Thank you for sharing your experience. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. We hope you will come back and visit us again soon!
5.0分
其他
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Perfect. Very clean. Staff was invited. Not a fan of the breakfast choices but there was a variety. It just depends on your appetite. I stay here everytime I’m in town..
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酒店回复: Lunitta, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!
3.0分
其他
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Comfortable enough for one night
Room was fine other than the large, wet stain on the ceiling. Really room 323 should’ve never had guests until the ceiling over the bed is fixed; it’s a terrible look for the hotel.
Breakfast was nothing special; your typical continental breakfast offerings.
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酒店回复: Thank you for taking the time to share your feedback about your recent stay, Melissa. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.
3.0分
其他
Musty smell trying to be covered by air freshener. Breakfast ok, had better at other hotels
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酒店回复: Thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.
3.0分
其他
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Don’t try to sleep in
First room smelled like mildew. They changed our room. The next morning at 9:30an room service tried to walk in while the do not disturb sign was on door. She ended up waking up our 2 year old.
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酒店回复: Thank you for taking the time to share your feedback about your recent stay, Brandon. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.
美国之旅
预订了一间有两张床的房间，但不幸的是，没有成功，我们得到了一间带折叠沙发的套房，感觉不太好
Staff was not helpful, seemed like they were just there for paycheck. This type of attitude should not be in the hospitality business.
I am new to this chain of hotels but am extremely glad that I gave them a try. The rooms are super clean and comfortable, and the breakfast is amazing. Last but not least, the staff was friendly and helpful. Thanks for a great stay!
Parking was easy, check in was quick. The remodeled rooms & bathrooms are very nice. No complaints at all.
I will write a separate letter to Marriott HQ to voice my concerns with this stay. We will not be back.
Booked On a Whim, and Now We Have a New Favorite!
We travel to Gadsden several times a year. Usually, we stay at a hotel down the street. However, this time we decided to give Fairfield Inn & Suites by Marriott a try since we weren't blown away with the experience at the prior hotel on our last trip.
To get right to the point, this hotel is our new favorite in this area. We are also going to start booking Fairfield Inn & Suites for our other trips too.
Here's why:
1. Great FREE parking
2. Wonderful, friendly and QUICK check in process (thank you Carol) and front desk associates
3. Delightfully CLEAN, resort type fragranced type atmosphere in lobby, common areas, pool area, fitness center and laundry
4. QUICK and accessible elevators (more than 1 makes all the difference
5. Inviting and COMFORTABLE room bed with premium clean, fresh and soft bedding
6. SEPARATE seating and hanging out area that helps you spread out and separate day activities from sleeping
7. WALK-IN SHOWER and bathroom that is updated, roomy and private
8. HELPFUL and friendly housekeeping staff (thank you Beth) who actually speak to you and ask, "Do you need anything? Please let me know if you do." Wow!
9. MULTIPLE, updated, STURDY luggage or grocery carts available in foyer.
10. FREE breakfast that was delicious with hot and cold options. And, no scowling if you take your plate back to your room (I like to eat while I'm getting ready for the day)
All the reasons we WILL be back and book with Marriott again and again.
Perfect. Very clean. Staff was invited. Not a fan of the breakfast choices but there was a variety. It just depends on your appetite. I stay here everytime I’m in town..
Comfortable enough for one night
Room was fine other than the large, wet stain on the ceiling. Really room 323 should’ve never had guests until the ceiling over the bed is fixed; it’s a terrible look for the hotel.
Breakfast was nothing special; your typical continental breakfast offerings.
Musty smell trying to be covered by air freshener. Breakfast ok, had better at other hotels
Don’t try to sleep in
First room smelled like mildew. They changed our room. The next morning at 9:30an room service tried to walk in while the do not disturb sign was on door. She ended up waking up our 2 year old.