酒店回复: Thank you for taking the time to answer the survey. I am sorry for the issue with your room preference. We strive to make all our guests happy. We hope to see you again in the future and make this up to you.
3.0分
家庭亲子
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The public area’s floor was dirty. The entrance to my room was dirty. The trash cans outside were overflowing with trash. The hotel itself smelled like mold including my room. The smell did go away somewhat when I turned the AC on.
The food was ready in the am which was nice and was fresh. The front desk was nice and the snack bar was nice. The front desk at night and day time were very professional and nice
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酒店回复: Thank you for taking the time to share your feedback about your recent stay. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.
3.0分
其他
Great friendly staff. However the tile in our hotel room appeared covered with smudges. Place is being remodeled. Construction everywhere.
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酒店回复: Thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!
3.0分
家庭亲子
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The lobby had a very odd smell. Not a great first impression.The bed was very comfortable which is most important, but I would have expected more up-to-date furniture and less peeling wall paper from a room at this price point.
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酒店回复: Thank you for taking the time to share your feedback about your recent stay. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.
1.0分
其他
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When we arrived they said they canceled our room however no one informed us and also you still charged for my room which we did not stay in so we were stuck without a room last night
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酒店回复: Thank you for taking the time to post about your experience. We take every review seriously and believe this experience deserves additional attention. Please reach out to us directly to further discuss this offline. You can ask to speak to our General Manager Shauna F. Thank you.
1.0分
商务出差
This property was NOT clean AT ALL. The bed sheets were not washed and they were stained and the room smelled dirty.
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酒店回复: Thank you for taking the time to share your feedback about your recent stay. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.
5.0分
情侣出游
Clean room, friendly staff, good breakfast, front desk very friendly and helpful at checkin.
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酒店回复: We appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!
4.0分
其他
I didn't like the lights from the parking lot shining in my room. The curtains should close
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酒店回复: Thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!
3.0分
其他
There were some type of bugs on the walls. Creepy.
Other than that, all was good.
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酒店回复: Thank you for taking the time to share your feedback about your recent stay. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.
1.0分
情侣出游
Staff was not helpful, seemed like they were just there for paycheck. This type of attitude should not be in the hospitality business.
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酒店回复: Thank you for the review. We apologize for the experience you had with one of our associates. We will be reviewing your stay with the team to ensure a better guest experience in the future. Please feel free to reach out to the hotel directly if you would like to discuss this issue further with a member of our team. We appreciate you choosing to stay with us and hope to welcome you again in the future.
美国之旅
预订了一间有两张床的房间，但不幸的是，没有成功，我们得到了一间带折叠沙发的套房，感觉不太好
The public area’s floor was dirty. The entrance to my room was dirty. The trash cans outside were overflowing with trash. The hotel itself smelled like mold including my room. The smell did go away somewhat when I turned the AC on.
The food was ready in the am which was nice and was fresh. The front desk was nice and the snack bar was nice. The front desk at night and day time were very professional and nice
Great friendly staff. However the tile in our hotel room appeared covered with smudges. Place is being remodeled. Construction everywhere.
The lobby had a very odd smell. Not a great first impression.The bed was very comfortable which is most important, but I would have expected more up-to-date furniture and less peeling wall paper from a room at this price point.
When we arrived they said they canceled our room however no one informed us and also you still charged for my room which we did not stay in so we were stuck without a room last night
This property was NOT clean AT ALL. The bed sheets were not washed and they were stained and the room smelled dirty.
Clean room, friendly staff, good breakfast, front desk very friendly and helpful at checkin.
I didn't like the lights from the parking lot shining in my room. The curtains should close
There were some type of bugs on the walls. Creepy.
Other than that, all was good.
Staff was not helpful, seemed like they were just there for paycheck. This type of attitude should not be in the hospitality business.