酒店回复: Merci beaucoup d’avoir pris le temps de partager vos impressions. Nous sommes ravis que vous ayez apprécié la qualité de la chambre, la courtoisie de notre personnel ainsi que notre emplacement.Nous sommes toutefois désolés pour l’inconvénient concernant la recharge de votre voiture électrique. Votre commentaire a été partagé avec l’équipe afin d’éviter que cela ne se reproduise à l’avenir.Nous espérons avoir le plaisir de vous accueillir de nouveau très bientôt.
酒店回复: Dear Rebecca,First and foremost, I would like to sincerely apologize for the inconveniences you experienced during your stay with us. We always aim to provide the highest level of service to our guests, and I deeply regret that we did not meet that standard on this occasion.Regarding the valet service, our team is trained to clearly communicate the pricing and instructions for using the service. It is evident that this was not properly conveyed to you, and I have addressed this with the valet team to ensure there are no similar issues in the future.Additionally, we have informed our housekeeping team about the concerns related to room service. Please be assured that we are taking steps to ensure that guests receive prompt and accurate service moving forward.As for the temperature control, we acknowledge that our system is outdated. We have a centralized system that adjusts the temperature from our end. We understand that this has caused discomfort for some guests, and we are working on upgrading the thermostat and temperature system in all guest rooms. This update is scheduled for is in March, and we are confident it will significantly enhance the comfort of our future guests.We are committed to improving the quality of our services and hope that you will consider giving us another opportunity to serve you in the future. If you choose to stay with us again, we are confident that your experience will be much more enjoyable and free from the issues you've encountered.Thank you for taking the time to share your feedback and bring these matters to our attention. We truly appreciate your understanding.
酒店回复: Dear Michel,Thank you for taking the time to leave your feedback. I sincerely apologize for the inconvenience you experienced with adjusting the room temperature during your stay.I can understand how frustrating this must have been for you. We have identified our temperature control technology as one of the areas in which an upgrade is required and I am happy to mention that we will be moving forward with upgrade thermostat in the early months of 2025 that allows guests to control the room temperature in the room.If you decide to visit again, we are committed to ensuring that your stay is much more comfortable.
酒店回复: Merci beaucoup pour votre avis! Nous sommes ravis que notre emplacement ait été idéal pour assister aux matchs des Blue Jays au Centre Rogers. Au plaisir de vous accueillir de nouveau pour votre prochain événement!
很棒的酒店，房间舒适又安静，员工都非常友好乐于助人。截至目前，主餐厅是关闭的，早餐和客房服务有点贵，而且质量不太稳定。总的来说，非常推荐。
酒店很棒。从入住、客房、服务到退房，一切都是一流的。肯定会再来！
适合出差
我预订了两间所谓的“特色客房”。网站上承诺会提供大型淋浴间和磨砂玻璃窗。但我们发现并非所有特色客房都符合这一要求。一间浴室配有浴缸和浴帘，而且出水很不顺畅。另一间房间没有问题；浴室和网站上描述的一样。我们还发现账单上有一些错误。除此之外，这家酒店还不错，但下次我们会选择其他酒店。
我喜欢房间的质量和工作人员的礼貌。地理位置也很棒。但我不喜欢他们不遵守某些承诺，比如确保我的电动车充满电。
当我们到达时，代客停车人员把我的车拿走并停好。我们登记入住时没有人告诉我有关付费停车的事情。当我们退房时，酒店工作人员告诉我停车费每晚 50 美元。我从来不允许任何人以每晚 50 美元的价格借走我的车！拐角处有免费的地下停车场，我肯定会去那里。我很震惊，他们未经我的同意就从我的信用卡中扣款。此外，我们睡了两个晚上，却没有人来打扫我们的房间！人！我们没有在门上挂“请勿打扰”的牌子，所以女服务员应该打扫我们的房间。日耳曼酒店是一家知名酒店，我从来没有遇到过如此糟糕的体验。此外，我们的房间里非常热，我们无法在毯子下入睡。我打过两次电话要求他们解决这个问题，但没人采取任何行动！他们告诉我，我们会尽力，但没有消息......
说实话，我们的浪漫之旅本来可以很精彩，但我对住在这家酒店感到很失望。
无法调节室温。我冻僵了！
我冻僵了，多伦多好冷。客人无法调节房间的温度/暖气系统……这需要酒店服务人员帮忙，必须联系他们。房间里也没有宣传这一点。所以看起来他们把室温保持在一个设定的范围内，而且看起来晚上甚至都关掉了。每晚几百美元，我很感激能做出这样的决定。
谢谢，一位会说法语的迷人年轻女士热情地接待了我们，她向我们提供了餐馆的信息，还帮我们叫了一辆车。热烈欢迎，非常感谢！
非常适合罗杰斯中心的活动，例如蓝鸟队的比赛！
位置真好！离所有地方都很近，酒店很棒，干净