酒店回复: glenny thank you for sharing your feedback. I am happy to see your stay was enjoyable, and I apologize for the excessive amounts of noise outside. While it does not make up for your experience, I can assure you that most nights are much more calm, and I hope we will be able to better serve you on your next visit to the area.
3.0分
朋友出游
No room service for all 3 nights I was there. Did get a note slipped under the door saying it was due to a staffing shortage & I could request clean towels.
3.0分
情侣出游
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The staff were friendly, and the hotel was clean. The location is convenient, with plenty of nearby stores and restaurants. The only downside was the nighttime noise from cars and loud music in the parking lot and neighboring parking lots, which made it hard to sleep.
4.0分
家庭亲子
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The staff was friendly and the property was clean enough. There was a good selection for breakfast including non-dairy milk which is important to me. They were even nice enough to keep my ice-packs in their freezer.
4.0分
家庭亲子
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The staff was friendly and helpful. The elevator did not work, had to take stairs to second floor. The ice machine did not work. Had to go to first floor for ice
3.0分
其他
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Courtesy Training
I did t appreciate the lack of privacy at check in The clerk was quite blunt and loud. She just called out information from behind the desk— reciting from her computer private info ( email, phone number ). this was with other guests waiting in the area. It was very unprofessional.
I would have preferred a print out to review and verify my information. She didn’t go
Over my total charges and what is being added until I asked after she just directed
Me to insert my card. She then had me remove so she could tell me the amounts I would be charged before I authorize a charge on my credit card.
5.0分
家庭亲子
Lovely property with a nice indoor pool and clean, comfortable rooms. Breakfast was good. Would definitely stay again.
5.0分
其他
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Great weekend stay
Great stay for a weekend trip. Staff was super-friendly and went above and beyond to make sure we were comfortable. I would definitely stay here again.
2.0分
家庭亲子
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The hotel is located in a convenient area. Lots of shopping and dining choices. However, the main road near the hotel is a hot rodding spot for the local car guys- think lots of loud engines and thumping bass until midnight. We had two rooms. One room was updated. The other room was horrible. Shower didn’t work. Blood like stain on bathroom door. The heating/cooling unit was very loud. Took 4 tries to get the TV to work. The elevator was so loud and jerky, my husband was convinced we would end up dropping to the ground. The updated room was not cleaned properly either. My daughter told me (the next morning) that she found someone’s sleeping mask at the foot of the bed under the sheet. They obviously didn’t change the bedding! We would definitely not stay here again. Save your money and stay somewhere else.
3.0分
其他
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Noise
We were woken early in morning by loud music. Someone was playing same song on repeat for an hour. There was also a lot of noise in parking lot during the night. Staff was friendly.
挺好的，就是一大早噪音很大，有些人来了，在停车场赛车，很难休息。
No room service for all 3 nights I was there. Did get a note slipped under the door saying it was due to a staffing shortage & I could request clean towels.
The staff were friendly, and the hotel was clean. The location is convenient, with plenty of nearby stores and restaurants. The only downside was the nighttime noise from cars and loud music in the parking lot and neighboring parking lots, which made it hard to sleep.
The staff was friendly and the property was clean enough. There was a good selection for breakfast including non-dairy milk which is important to me. They were even nice enough to keep my ice-packs in their freezer.
The staff was friendly and helpful. The elevator did not work, had to take stairs to second floor. The ice machine did not work. Had to go to first floor for ice
Courtesy Training
I did t appreciate the lack of privacy at check in The clerk was quite blunt and loud. She just called out information from behind the desk— reciting from her computer private info ( email, phone number ). this was with other guests waiting in the area. It was very unprofessional.
I would have preferred a print out to review and verify my information. She didn’t go
Over my total charges and what is being added until I asked after she just directed
Me to insert my card. She then had me remove so she could tell me the amounts I would be charged before I authorize a charge on my credit card.
Lovely property with a nice indoor pool and clean, comfortable rooms. Breakfast was good. Would definitely stay again.
Great weekend stay
Great stay for a weekend trip. Staff was super-friendly and went above and beyond to make sure we were comfortable. I would definitely stay here again.
The hotel is located in a convenient area. Lots of shopping and dining choices. However, the main road near the hotel is a hot rodding spot for the local car guys- think lots of loud engines and thumping bass until midnight. We had two rooms. One room was updated. The other room was horrible. Shower didn’t work. Blood like stain on bathroom door. The heating/cooling unit was very loud. Took 4 tries to get the TV to work. The elevator was so loud and jerky, my husband was convinced we would end up dropping to the ground. The updated room was not cleaned properly either. My daughter told me (the next morning) that she found someone’s sleeping mask at the foot of the bed under the sheet. They obviously didn’t change the bedding! We would definitely not stay here again. Save your money and stay somewhere else.
Noise
We were woken early in morning by loud music. Someone was playing same song on repeat for an hour. There was also a lot of noise in parking lot during the night. Staff was friendly.