I tried to call twice before my arrival because I was running late. No one answered. On the third attempt I chose the option to check reservations. The perso on the line said I didn't have a reservation, although I had a screenshot he didn't see it. I then made a new reservation but when I arrived I was told the they didn't have the room I had reseved under my name. He checked further and told me that he did see both reservation but the hotel only had one available. I called the reservation personal, and explained to her what occurred she was very confused, but in the end she called the desk to confirm my statement. The young man was able to give me a room and it the young lady on the phone to return my money for the second reservation. I went from one room, to 2 room, to no rooms, back to one room. Spending 2 hours not knowing what type of reservation to no reservation. I thought if you call or make reservations on line, this should be avoided. It ruined my family experience. But the yougman at the desk was great
4.0分
家庭亲子
Accommodations were comfortable. Stayed 4 nights; would appreciate housekeeping cleaning room at least once.
3.0分
其他
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This was our second stay at the Fairfield inn & suites EastChase. Our first stay was wonderful. We had a third floor room and all amenities were really awesome. This stay was not so happy. We had a second floor room and although all amenities were the same as the first stay, this time we had extremely noisy neighbors and person with a very heavy foot fall above us. , so thin walls and floors. I hardly slept at all.
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酒店回复: We apologize for the noise disturbance during your stay. We’re reviewing this to prevent similar issues in the future.
5.0分
其他
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Nice hotel with good breakfast . The showers in two rooms had mildew/mold around the top of ceiling which i known is from heat from shower because exhaust fan didnt work.
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酒店回复: Thank you for your comments. We apologize for the condition of your room and are taking steps to ensure this issue is resolved. We appreciate your rating and are committed to improving. We’d love the chance to welcome you back for a better stay!
2.0分
情侣出游
The mattress on our bed needed replacement since my
wife could barely get up since it was so weak in
supporting her firmly when on it.
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酒店回复: Thank you for choosing to stay with us at Fairfield Inn. We sincerely appreciate your patronage and the time you took to share your feedback regarding your recent stay.Please accept our sincerest apologies for the discomfort you experienced due to the softness of the mattress in your room. Your comfort is incredibly important to us, and we regret that we did not meet your expectations in this regard.We understand that quality sleep is a vital part of any hotel stay, and we are genuinely sorry that your experience was not as restful as it should have been. Please know that we are reviewing the condition of our mattresses and will take appropriate action, whether that be offering mattress toppers of varying firmness or exploring more adaptable bedding options in the future.Once again, we apologize for the inconvenience and thank you for bringing this matter to our attention. We value your feedback and hope to have the opportunity to welcome you back and provide a stay that exceeds your expectations.
5.0分
家庭亲子
The area seemed safe, easy access to restaurants and highway, room nice and cold, clean, and the front desk staff was superb!
酒店回复: Thank you for your stay.
1.0分
其他
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Bed size matters
The room had a damp smell not pleasant and I paid for king bed and the room received was 2 queen bed wasn’t happy with that. We got there late too tired to go and complain when customers book a certain bed size I feel if that size is not available let the person know before they enter the room.
5.0分
其他
Room was awesome and clean, staff was very nice and professional.
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酒店回复: Thank you for staying with us—we’re so glad you chose our hotel. We hope to see you again on your next visit.
还行吧，早餐没吃饱
服务非常糟糕，员工本应礼貌待客，但事实是他们有时并未做到。食物还可以。
I tried to call twice before my arrival because I was running late. No one answered. On the third attempt I chose the option to check reservations. The perso on the line said I didn't have a reservation, although I had a screenshot he didn't see it. I then made a new reservation but when I arrived I was told the they didn't have the room I had reseved under my name. He checked further and told me that he did see both reservation but the hotel only had one available. I called the reservation personal, and explained to her what occurred she was very confused, but in the end she called the desk to confirm my statement. The young man was able to give me a room and it the young lady on the phone to return my money for the second reservation. I went from one room, to 2 room, to no rooms, back to one room. Spending 2 hours not knowing what type of reservation to no reservation. I thought if you call or make reservations on line, this should be avoided. It ruined my family experience. But the yougman at the desk was great
Accommodations were comfortable. Stayed 4 nights; would appreciate housekeeping cleaning room at least once.
This was our second stay at the Fairfield inn & suites EastChase. Our first stay was wonderful. We had a third floor room and all amenities were really awesome. This stay was not so happy. We had a second floor room and although all amenities were the same as the first stay, this time we had extremely noisy neighbors and person with a very heavy foot fall above us. , so thin walls and floors. I hardly slept at all.
Nice hotel with good breakfast . The showers in two rooms had mildew/mold around the top of ceiling which i known is from heat from shower because exhaust fan didnt work.
The mattress on our bed needed replacement since my
wife could barely get up since it was so weak in
supporting her firmly when on it.
The area seemed safe, easy access to restaurants and highway, room nice and cold, clean, and the front desk staff was superb!
Bed size matters
The room had a damp smell not pleasant and I paid for king bed and the room received was 2 queen bed wasn’t happy with that. We got there late too tired to go and complain when customers book a certain bed size I feel if that size is not available let the person know before they enter the room.
Room was awesome and clean, staff was very nice and professional.