The room had a damp smell not pleasant and I paid for king bed and the room received was 2 queen bed wasn’t happy with that. We got there late too tired to go and complain when customers book a certain bed size I feel if that size is not available let the person know before they enter the room.
2.0分
商务出差
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Housekeeping and Breakfast Buffet Staff were Excellent at their jobs. Front Desk Staff who was there upon checkout on August 24th needs to be replaced. They dont take their job serious. My wife and myself were stuck in the elevator for over 15 minutes on 2nd floor. Two total elevators and one was already out of service. We used the elevator phone to call for help and got the front desk. Their response was "Oh No" and was sending someone to assist. We waited 15min and no one had come to help. Didnt even get a call back or anything to let us know what was happening. I called back on the elevator phone, this time No answer it went straight to voicemail. Then connected us to the local Fire Department who dispatched to assist us. Right before they reached us someone from the hotel staff finally made it to assist and get the elevator doors open. No Staff there was in any hurry to assist us except for the lady who was Head of housekeeping. We had to use the stairs to move our luggage. Lucky it was not a medical emergency. We have been waiting for a response back from this Hotel for over 2 weeks now about this situation. Avoid this Hotel if you Value yours and your family safety. The Front desk staff want be much help to you.
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酒店回复: On behalf of the entire team at Fairfield Inn, I would like to extend our sincerest apologies for the distressing experience you encountered during your recent stay with us.We deeply regret that you were trapped in the elevator and, even more concerning, that our front desk staff did not handle the situation with the urgency, care, and professionalism you deserved. This is far below the standards we hold ourselves to, and we take full responsibility for both the incident and the inadequate response that followed.Please be assured that we are taking immediate corrective actions. The elevator issue has been reported and is under inspection to ensure it is safe and fully operational. Additionally, we are retraining our front desk team on emergency protocols and guest support standards to ensure such an oversight never happens again.Your safety and comfort are our top priorities, and we understand how much we fell short of your expectations—and our own—in this instance.As a gesture of our sincere apology, we would like to offer you a complimentary night’s stay. We value your feedback and your patience, and we hope to have the opportunity to restore your trust in us on a future visit. Should you wish to speak further or share more about your experience, please feel free to contact us.
3.0分
其他
Both elevators should have been working the entire duration of my stay. No accomodations were made for the inconvenience.
2.0分
朋友出游
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Upon arrival and check in one of the elevators was out of order and the one that was working stopped sometime Saturday afternoon. We had to walk to the 3rd floor. Thankfully, Sunday morning, the one elevator that stopped on Saturday was working again on Monday. Both elevator’s should have been in working order.
5.0分
家庭亲子
Good value for the money. The front desk staff and breakfast staff were especially helpful.
酒店回复: Thank you for staying with us!
5.0分
家庭亲子
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The staff was very good. Front desk was professional and very helpful. Always had a smile. Same is true with the person running the breakfast. She went out of her way to help everyone in the dinning area! Even the room cleaning people greeted guest with a friendly smile. Great service and facility.
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酒店回复: We are pleased to hear that you enjoyed your stay with us. Thank you for choosing us.. We look forward to seeing you again!
2.0分
其他
Not what it seems
New look but old furniture. A/c didnt work well and roaches dead all over the place.
5.0分
其他
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My experience was great!!!!!! The evening receptionist went above and beyond to help me print my paperwork.
I will return. This has been the best experience hotel wise.
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酒店回复: We are so glad to hear you enjoyed your stay with us. Thank you! We look forward to seeing you again.
还行吧，早餐没吃饱
服务非常糟糕，员工本应礼貌待客，但事实是他们有时并未做到。食物还可以。
Bed size matters
The room had a damp smell not pleasant and I paid for king bed and the room received was 2 queen bed wasn’t happy with that. We got there late too tired to go and complain when customers book a certain bed size I feel if that size is not available let the person know before they enter the room.
Housekeeping and Breakfast Buffet Staff were Excellent at their jobs. Front Desk Staff who was there upon checkout on August 24th needs to be replaced. They dont take their job serious. My wife and myself were stuck in the elevator for over 15 minutes on 2nd floor. Two total elevators and one was already out of service. We used the elevator phone to call for help and got the front desk. Their response was "Oh No" and was sending someone to assist. We waited 15min and no one had come to help. Didnt even get a call back or anything to let us know what was happening. I called back on the elevator phone, this time No answer it went straight to voicemail. Then connected us to the local Fire Department who dispatched to assist us. Right before they reached us someone from the hotel staff finally made it to assist and get the elevator doors open. No Staff there was in any hurry to assist us except for the lady who was Head of housekeeping. We had to use the stairs to move our luggage. Lucky it was not a medical emergency. We have been waiting for a response back from this Hotel for over 2 weeks now about this situation. Avoid this Hotel if you Value yours and your family safety. The Front desk staff want be much help to you.
Both elevators should have been working the entire duration of my stay. No accomodations were made for the inconvenience.
Upon arrival and check in one of the elevators was out of order and the one that was working stopped sometime Saturday afternoon. We had to walk to the 3rd floor. Thankfully, Sunday morning, the one elevator that stopped on Saturday was working again on Monday. Both elevator’s should have been in working order.
Good value for the money. The front desk staff and breakfast staff were especially helpful.
The staff was very good. Front desk was professional and very helpful. Always had a smile. Same is true with the person running the breakfast. She went out of her way to help everyone in the dinning area! Even the room cleaning people greeted guest with a friendly smile. Great service and facility.
Not what it seems
New look but old furniture. A/c didnt work well and roaches dead all over the place.
My experience was great!!!!!! The evening receptionist went above and beyond to help me print my paperwork.
I will return. This has been the best experience hotel wise.