Breakfast could have been better. Confusing. For example where was the non skim milk. Toaster broke. More fruit selections. … otherwise the stay was very nice.
5.0分
商务出差
We use this for biz travel as the mid-point overnight - great location and team managing the facility.
3.0分
其他
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At check-in, second room not ready. Had to follow-up twice to confirm if second room was ready. Person at check-in desk was way too casual and lacked professionalism.
5.0分
家庭亲子
Excellent customer service; the manager Karon was very helpful pleasant and responsive.
5.0分
其他
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I appreciated the fact that the back door was locked at all times to all except those who had a room key. However, the second day, my key would not unlock the door even though it would still unlock my room.
3.0分
其他
Power went off in the middle of the night — some type of auxilliary
5.0分
其他
Great staff
My stay was pleasant and Flo on the front desk did a superb job.
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酒店回复: Thank you for taking the time to complete our survey. We appreciate you for choosing Hampton Inn Opelika as your home away from home!
5.0分
商务出差
Karon, manager, was very helpful with answering questions of the area and a little issue with the bill (online purchase). Overall, a great stay.
2.0分
其他
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We asked for adjoining rooms on the reservation or at least next door and our rooms were nowhere near each other. We did at least get placed next door after pointing this out. The vent did not work in one bathroom and the tubs do not drain.
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酒店回复: Hi Hali,We have shared your feedback with the team members to make sure they are being detailed in your request.
3.0分
其他
Sink faucet loose.
TV had very little to offer. Controls difficult to navigate.
Only one chair in room. (Desk chair)
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酒店回复: Hi Chester,Thank you for sharing your experience with us. We have passed it along to the appropriate team members.
Breakfast could have been better. Confusing. For example where was the non skim milk. Toaster broke. More fruit selections. … otherwise the stay was very nice.
We use this for biz travel as the mid-point overnight - great location and team managing the facility.
At check-in, second room not ready. Had to follow-up twice to confirm if second room was ready. Person at check-in desk was way too casual and lacked professionalism.
Excellent customer service; the manager Karon was very helpful pleasant and responsive.
I appreciated the fact that the back door was locked at all times to all except those who had a room key. However, the second day, my key would not unlock the door even though it would still unlock my room.
Power went off in the middle of the night — some type of auxilliary
Great staff
My stay was pleasant and Flo on the front desk did a superb job.
Karon, manager, was very helpful with answering questions of the area and a little issue with the bill (online purchase). Overall, a great stay.
We asked for adjoining rooms on the reservation or at least next door and our rooms were nowhere near each other. We did at least get placed next door after pointing this out. The vent did not work in one bathroom and the tubs do not drain.
Sink faucet loose.
TV had very little to offer. Controls difficult to navigate.
Only one chair in room. (Desk chair)