The room was spotless and the staff were excellent. Special shoutout to Ms Pam, breakfast was so good, and she's so nice. This is the best place to stay when visiting Phenix City.
1.0分
其他
展开
Had we known that the hotel was covered in mold, we would have never stayed here with children and an immunocompromised adult.
The staff members were not friendly- except for the cleaning staff and the receptionist checking us out.
Upon leaving for check out, maintenance man was masked scrubbing mold off the walls in the lobby- Would it not been appropriate to alert guest that that was taking place and re route our exit from our room?
1.0分
其他
展开
I wasn't able to go on my trip. I am a lineman and I was called in for storm. I was unable to get anyone from the hotel to return my email and ********** wouldn't refund my charge. I lost the money and was unable to visit
1.0分
其他
展开
Parking was the best thing only. Had 2 rooms floor was dirty. Water never got hot. Room 1 reach on walls. Room 2 roach on bed. Holes in ceiling . The other guest was grilling outdoors with their car radio blasting music.
5.0分
其他
展开
Our room was very clean. The bathroom was clean and updated. The hair dryer was exceptional. And our bed was extremely comfortable. Very friendly staff as well. We highly recommend this hotel.
2.0分
其他
Construction was going on with the the floor I was assigned. Room did not smell clean.
5.0分
其他
My stay was great. The room was clean and comfortable and the staff were helpful and friendly.
2.0分
商务出差
展开
Staff was very rude nearly the entire time. I needed assistance with updating my stay and the person at the front desk was honestly horrible. The room was pretty run down and dirty. Stains everywhere. Super super loud hotel you can hear nearly everything from any room in the vicinity.
5.0分
情侣出游
Clean, very comcortable beds and close to highway. We were just passing through.
2.0分
情侣出游
展开
No coffee maker in room. No safe in room. AC would not go below 68. Bath tube would not drain completely,standing water at all times so much the drain was rusted. Toilet seat was not secure. Front desk said elevators and gym that way, other than that i can't tell you anything else about the hotel. The get directions button does not work. You have to use the address. Construction on 4th floor in progress. You can definitely hear through the walls as i was woke up to the sounds of the people in the next room. Would not stay again. Not the holiday inn express i am use to staying at.
The room was spotless and the staff were excellent. Special shoutout to Ms Pam, breakfast was so good, and she's so nice. This is the best place to stay when visiting Phenix City.
Had we known that the hotel was covered in mold, we would have never stayed here with children and an immunocompromised adult.
The staff members were not friendly- except for the cleaning staff and the receptionist checking us out.
Upon leaving for check out, maintenance man was masked scrubbing mold off the walls in the lobby- Would it not been appropriate to alert guest that that was taking place and re route our exit from our room?
I wasn't able to go on my trip. I am a lineman and I was called in for storm. I was unable to get anyone from the hotel to return my email and ********** wouldn't refund my charge. I lost the money and was unable to visit
Parking was the best thing only. Had 2 rooms floor was dirty. Water never got hot. Room 1 reach on walls. Room 2 roach on bed. Holes in ceiling . The other guest was grilling outdoors with their car radio blasting music.
Our room was very clean. The bathroom was clean and updated. The hair dryer was exceptional. And our bed was extremely comfortable. Very friendly staff as well. We highly recommend this hotel.
Construction was going on with the the floor I was assigned. Room did not smell clean.
My stay was great. The room was clean and comfortable and the staff were helpful and friendly.
Staff was very rude nearly the entire time. I needed assistance with updating my stay and the person at the front desk was honestly horrible. The room was pretty run down and dirty. Stains everywhere. Super super loud hotel you can hear nearly everything from any room in the vicinity.
Clean, very comcortable beds and close to highway. We were just passing through.
No coffee maker in room. No safe in room. AC would not go below 68. Bath tube would not drain completely,standing water at all times so much the drain was rusted. Toilet seat was not secure. Front desk said elevators and gym that way, other than that i can't tell you anything else about the hotel. The get directions button does not work. You have to use the address. Construction on 4th floor in progress. You can definitely hear through the walls as i was woke up to the sounds of the people in the next room. Would not stay again. Not the holiday inn express i am use to staying at.