酒店回复: So sorry for the issues during your stay. We are working on getting those repairs done as soon as we get the parts delivered. With our elevator down that does mean are 1st floor rooms typically will get filled first. We do appreciate your feedback.
1.0分
商务出差
原文
翻译提供方：Google
我住在250房间，楼上的地板吱吱作响。住在那里的人走动频繁，所以睡眠很少。
我是希尔顿钻石会员，住过很多酒店。他们不接受我的希尔顿奖励积分。这是我住希尔顿十年来的第一次。
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酒店回复: Thank you so much for your feedback. Also thank you so much for being a loyal honors member. It is pretty typical that we don't take honors numbers for 3rd party reservations like this one. Because this reservation was booked via 3rd party you are ineligible for points. Being an honors member you must book directly through Hilton to get your membership rewards. If you would like please give me a call directly at the hotel.
酒店回复: Thank you so much for your feedback. So sorry for any inconvenience. We are working on getting both the elevator and hot tub fixed. We are waiting on parts to be shipped. We hope to see you again when everything is back up and going. Safe Travels
酒店回复: Thank you so much for your feedback. We will be looking into this with our team. Thank you for bringing it to my attention.
4.0分
其他
原文
翻译提供方：Google
热水浴缸和泳池都很棒！
我家人非常喜欢汉普顿酒店。我们喜欢以他们的免费早餐来开启新的一天。泳池和热水浴缸比较新，也很干净。
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酒店回复: Thank you so much for your feedback and your loyalty to Hampton. So great to see you had a wonderful stay with us. We hope to see you again. Safe Travels.
5.0分
情侣出游
原文
翻译提供方：Google
对我们来说，这是一个简单可靠的选择。我们喜欢这里交通便利、员工专业、房间干净，而且包含早餐。
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酒店回复: Thank you so much for your feedback. So great to see the we are a dependable and great option for you during your travels. We love to see familiar faces. Thank you so much for sharing your kind words. It truly means a lot.Safe Travels
酒店回复: Thank you so much for your feedback. We did look into this and there was a do not disturb sign that had been left on your door. I tried to give you a call after your check out but was unable to reach you. Unfortunately where this booking was booked through a 3rd party reservation it is not eligible for any discounts. Had you booked directly with us at the hotel there would be more options for this sort of situation. I'm so sorry for any issues during your stay with us. Please feel free to give me a call directly at the hotel if you would like.
还可以，但没有留下深刻印象。早餐不错，我们喜欢他们的煎饼。
失望
我的钥匙好几次都打不开侧门和房间门。上次我去办公室反映情况时，周围没人，也没有铃铛可以按。幸好有一把钥匙能用，但第二天去喝咖啡的时候，我的房间门又打不开了。床和枕头也不舒服！
他们收取75美元的不可退还的宠物费来“清洁”房间，但我没有看到任何证据表明他们除了最低限度的清洁之外做了任何进一步的清洁工作。房间陈旧不堪：家具老旧，马桶冲水时发出刺耳的噪音，地毯看起来像是被烧坏了。前台让我们去找经理反映我们的投诉，但他们两天都没人值班，而我们只住了一晚。
我女朋友是残疾人，上下楼梯很不方便。他们一楼没有房间，电梯也坏了。我们选择这家酒店是因为它有泳池和热水浴缸，但我们去用热水浴缸时，它却坏了。自动售货机也坏了。
我住在250房间，楼上的地板吱吱作响。住在那里的人走动频繁，所以睡眠很少。
我是希尔顿钻石会员，住过很多酒店。他们不接受我的希尔顿奖励积分。这是我住希尔顿十年来的第一次。
房间很宽敞舒适。我唯一不满意的是电梯和热水浴缸都坏了。在路上奔波了12个小时后，我只想泡在热水浴缸里放松一下。结果却被告知电梯和热水浴缸都坏了。
我们只住了一晚！我丈夫比我先去吃早餐，我大约9点20分去的时候，他们已经在认真打扫了，这也是我一直住在汉普顿的原因之一。
热水浴缸和泳池都很棒！
我家人非常喜欢汉普顿酒店。我们喜欢以他们的免费早餐来开启新的一天。泳池和热水浴缸比较新，也很干净。
对我们来说，这是一个简单可靠的选择。我们喜欢这里交通便利、员工专业、房间干净，而且包含早餐。
酒店还可以。我们住了 3 晚，第二天早上我去了前台询问客房服务情况。我和值班经理谈了谈，她看了看客房服务时间表，告诉我，是的，我们的房间在时间表上。我对她说谢谢，因为我们没有毛巾等了。她向我保证会打扫干净！那天晚上 10 点左右我们回到酒店，发现我们的房间没有打扫过，也没有干净的毛巾。于是我去了大堂和值班女士谈了谈，她没有回答我的原因。她给了我毛巾，说她会给早班经理留个便条，让她给我打电话，商量一下折扣。到今晚为止，我还没有收到任何消息。