Rooms are completely used up. Carpet looks like waves on the sea with at least four cut and frayed areas and several prominent stains. Wallpaper is peeling in multiple locations. Bedding has 100% not been changed and thermostat is set on 65 but room is hot. Plus lobby smells of sewer. There is no excuse for Marriott to keep there name on this embarrassment.
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酒店回复: Dear jimrA8200ED, Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for your unpleasant experience. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with our housekeeping team to improve our service. Sincerely, Kyle Lippe General Manager
1.0分
家庭亲子
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No house cleaning the entire weekend, asked to get towels and toilet paper more than once and no one came until the morning we left when we called because we needed towels after a shower. No trash was picked up. Felt with how expensive the rooms are we’d have better service. Rude when checking in as well.
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酒店回复: We appreciate your business and the fact you took the time to write a review. I apologize that you had such a poor experience. Even though we thoroughly prepare to deliver a great stay to every Guest, sometimes it just doesn't go the way we planned. We hope to redeem ourselves to you on a future visit.
1.0分
其他
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Breakfast was overpriced. Carpet in the room was loose and was shifting under our feet Paying for WiFi in a hotel is weird. Paying for public uncovered parking also isn’t a great thing. Zero amenities all expectations to pay a higher price for a room that smelt funky.
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酒店回复: I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret we let you down. We appreciate your feedback and hope to better serve you on a return visit.
2.0分
家庭亲子
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Staff was very nice but the room was dirty and old. The pull out couch was so nasty looking. I did not want anyone to sleep in it. I requested new rooms with connecting doors and got them. Hotel looks beautiful from the outside but the inside needs a good renovation.
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酒店回复: Thank you for taking the time to share your feedback and for staying with us. We sincerely apologize for the unpleasant experience you had. Cleanliness is a top priority at our hotel, and we are sorry that your room did not meet your expectations. Please be assured that your comments have been forwarded to our housekeeping team to help us improve our service.
3.0分
家庭亲子
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Didn't really interact with the staff much, I was checked in but no conversation was had, wasn't rude but wasn't friendly either. The room's carpet looked like it was coming up. Bathtub looked stained. We did not use the shower due to how unclean it looked.
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酒店回复: I truly regret to hear about your disappointing experience at our hotel. Your feedback is invaluable to us, and I want you to know that I will be sharing your comments with our management team so we can make the necessary improvements right away. We are committed to providing our guests with the highest level of service and comfort, and it’s clear we fell short during your stay. Please accept my heartfelt apologies on behalf of the entire staff and management. Thank you for bringing this to our attention.
环境还不错，举办会议住宿比较方便。服务人员都很热情。
图片与实际描述不符
嗯，入住花了1个小时，因为系统坏了，而且房间也没完全打扫干净。
服务非常棒。酒店和员工都很好。
住宿条件和设施好。不足就是早餐和WiFi没有免费。
Rooms are completely used up. Carpet looks like waves on the sea with at least four cut and frayed areas and several prominent stains. Wallpaper is peeling in multiple locations. Bedding has 100% not been changed and thermostat is set on 65 but room is hot. Plus lobby smells of sewer. There is no excuse for Marriott to keep there name on this embarrassment.
No house cleaning the entire weekend, asked to get towels and toilet paper more than once and no one came until the morning we left when we called because we needed towels after a shower. No trash was picked up. Felt with how expensive the rooms are we’d have better service. Rude when checking in as well.
Breakfast was overpriced. Carpet in the room was loose and was shifting under our feet Paying for WiFi in a hotel is weird. Paying for public uncovered parking also isn’t a great thing. Zero amenities all expectations to pay a higher price for a room that smelt funky.
Staff was very nice but the room was dirty and old. The pull out couch was so nasty looking. I did not want anyone to sleep in it. I requested new rooms with connecting doors and got them. Hotel looks beautiful from the outside but the inside needs a good renovation.
Didn't really interact with the staff much, I was checked in but no conversation was had, wasn't rude but wasn't friendly either. The room's carpet looked like it was coming up. Bathtub looked stained. We did not use the shower due to how unclean it looked.