酒店回复: Thank you for your feedback. We appreciate you taking the time to share your thoughts and hope to welcome you back for an even better experience in the future.
1.0分
其他
No food. No shuttle to port like I was Told. Phone in room didnt work. Workers wouldn’t answer the phone.
展开
酒店回复: We’re truly sorry to hear about your disappointing experience. It’s concerning that you faced issues with the phone, shuttle service, and food availability, as these are not the standards we aim to uphold. Your feedback has been shared with our team to ensure proper follow-up and improvement in communication and service. We appreciate your comments and hope to have another opportunity to provide you with a better stay experience.
2.0分
其他
展开
It did not offer an airport shuttle and it does not have a restaurant or a bar which were three of the things that made us select this. Hotel is going under renovation so hopefully when that's all complete it will be a better option. Unfortunately it is not walkable to any of the businesses as there are no crosswalks.
展开
酒店回复: Thank you for sharing your experience. We’re sorry to hear that some of the amenities and features you were expecting weren’t available during your stay. Your feedback about the shuttle service, restaurant, and walkability is valuable, and we hope future renovations enhance convenience and comfort for our guests. We appreciate your patience and understanding.
1.0分
家庭亲子
展开
When we arrived at the hotel, we were told that the free shuttle would take us to the Amtrak station in the morning. When we came down the following morning, the driver picked us up, and started to take us to the airport. We told him we needed to go to the Amtrak station, and he told us that his manager would have to approve it. After driving back to the hotel, the manager said that she wouldn't approve it and that the clerk the following evening was wrong. We had to order a Lyft, and consequently missed our train, resulting in us taking a Greyhound bus home. The management at this facility doesn't care about the customer, quite obviously. Also, the north tower elevator is a death trap.
展开
酒店回复: We sincerely apologize for the confusion regarding the shuttle service and the inconvenience it caused with your travel plans. This is certainly not the experience we want for our guests. Your feedback regarding the elevator and communication with staff has been noted, and we will address these issues to ensure a smoother experience in the future. Thank you for sharing your experience, and we hope to have the opportunity to restore your trust.
前台小哥很有礼貌，服务也很好。酒店有健身房和小小的泳池。周边吃的选择很多。
唯一一点，之前在携程上订是皇冠酒店，但临出发前被告知名字改了，根本不是皇冠。携程的这个操作确实有点不可接受，属于虚假宣传…
员工很有礼貌，酒店位置离机场很近，很方便。但卫生状况太糟糕了。走在去房间的走廊上，就感觉到一股扑面而来的潮湿，甚至我房间的门外都是湿的。打开房门，房间里也弥漫着湿气。一面墙甚至湿得往下滴水。墙壁都是潮湿的，所有贴在墙上的踢脚线都翘起来了。窗帘上发霉了，地毯上全是污渍，天花板上有一条裂缝在掉漆，所有“木质”家具（梳妆台、浴室柜等）都有水渍，看起来非常恶心。
因为第二天一早要赶飞机，所以在这里订了一晚住宿。房间很大，符合美国酒店的特点，这点很满意。有免费的机场接送服务，非常方便。我本来不知道有接机服务，所以打了个优步(Uber)到酒店，但在办理入住时，工作人员主动问我是否要去机场，航班是几点的，然后非常友好地帮我预订了送机服务。多亏了他们，第二天早上五点我很顺利地抵达了机场。
不错，设备稍一般，但在南方大城市性价比还是不错。
这家酒店看起来挺干净的，离机场很近，而且提供免费机场班车。酒店附近100英尺就有一家餐厅，很不错。我从市中心坐202路公交车过去，每人1.25美元。酒店员工很友善，环境也不错，但是他们似乎开始疏于维护，瓷砖出现了裂缝，木头也刮花了等等。虽然这不会影响我再次入住，但他们应该好好维护，这样才能继续保持酒店的干净整洁。
由于靠近机场，作为转机酒店很方便。巴士是酒店周边唯一的交通工具。因此，如果您没有汽车，我们建议您使用我们的免费机场班车服务。我也使用了*******的消息功能，但与他们沟通时遇到问题，所以我不得不等待一段时间。不过，机场的咨询人员联系了酒店，所以我们能够使用班车服务。司机很友善。设施整体看起来比较旧，但是配备了大而干净的电视和冰箱（有冰柜），所以我没有什么抱怨的。房间很多，有健身房，还有泳池（我没有用过，所以不知道详情）。不过，空荡荡的走廊却显得有些诡异。附近有餐馆，但你必须穿过一条每边六车道的马路，如果你不习惯的话，这可能会很困难。如果您需要任何东西，步行约 15 分钟即可到达沃尔玛。工作人员很有礼貌，即使是最小的要求也很细心。
没有意见
No food. No shuttle to port like I was Told. Phone in room didnt work. Workers wouldn’t answer the phone.
It did not offer an airport shuttle and it does not have a restaurant or a bar which were three of the things that made us select this. Hotel is going under renovation so hopefully when that's all complete it will be a better option. Unfortunately it is not walkable to any of the businesses as there are no crosswalks.
When we arrived at the hotel, we were told that the free shuttle would take us to the Amtrak station in the morning. When we came down the following morning, the driver picked us up, and started to take us to the airport. We told him we needed to go to the Amtrak station, and he told us that his manager would have to approve it. After driving back to the hotel, the manager said that she wouldn't approve it and that the clerk the following evening was wrong. We had to order a Lyft, and consequently missed our train, resulting in us taking a Greyhound bus home. The management at this facility doesn't care about the customer, quite obviously. Also, the north tower elevator is a death trap.