Room was fine but there is no coffee in lobby in morning, for some reason we didn’t get room service so no extra packs for the room coffee maker in morning. Never stayed in hotel without that didn’t have coffee in the lobby in the mornings. Being a work trip this made getting up and going in morning very un enjoyable for us.
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酒店回复: We are so sorry for this. Courtyard Brands unfortunately do not provide a coffee station. Also, housekeeping services are every second day versus daily. I will review if we missed your service since we want to provide the highest quality of service for all guest. I am sorry we fell short.
5.0分
其他
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It was an amazing stay with delicious food at the bistro, clean room with comfortable beds and nice amenities (big screen TV/refrigerator/microwave/wifi, affordable price, and plentiful shops nearby. It was close to my destination (Moundville).
酒店回复: Thank you for your feedback.
5.0分
其他
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Gatlinburg
TV didn’t work and they had no luck fixing it so they changed us into another room. They took care of moving us and kept apologizing for it. Very nice and helpful.
2.0分
其他
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The room was decent but they need to upgrade everything in there. Some staff members where amazing. Cleaning team went above and beyond but the place needs work
3.0分
商务出差
There is a smell in the elevator and the rooms that is awful. Please address.
酒店回复: I will review this and address with our staff.
1.0分
其他
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This location needs renovating. The room furniture looks like it has not been updated in decades. The elevator was dimly lit, hall garbage overflowing. Upon arrival, I noticed that the drinking glasses were not clean, closet door off the hinge, what looked to be mildew at the base of the shower, and a VERY dusty air vent in the bathroom (reachable by anyone due to low ceiling). Over my multiple-day stay the bed was not made - although service was requested (at booking and in person). I had to request toilet paper and towels from service personnel (since the bed was not made, I wasn't sure if the towels would be changed). After receiving the towels, one had a large hole in it. Full service was requested to the front desk multiple time for my room, and the rooms of the group I was with. It wasn't provided. When we expressed our concerns to the front desk, we were met with endless excuses, and very unprofessional cleaning staff, one of which stomped and yelled about how she was quitting. We weren't allowed to speak to the manager on duty (stated that he didn't speak to customers). Upon return to our rooms, we found the cleaning staff making up the beds. It was 7pm at night!!! Staff frequently smoked at the front entrance and were on cell phones. I will certainly think twice about booking with the Marriott brand again, due to this experience. I can assure all that I will not ever again book a stay at this location (Courtyard Tuscaloosa).
3.0分
其他
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There were very loud unruly guest in the pool, lobby and parking lot on arrival. Luckily they were on a different floor so wasn't an issue once in the room. The wallpaper was coming loose from the wall or not properly applied. The only other negative thing was the bedding was stained and we had to request clean linen. The beds were comfortable and the room was as clean as a hotel room can be.
5.0分
其他
Nice hotel.
Newer hotel with indoor pool, gym; nice amenities. I also think the location is good; next to various restaurants and stores.
5.0分
情侣出游
Staff were great. Rooms were clean, except carpet left socks black but beds were clean and comfy and everything else.
我和我丈夫以及儿子住得还行。挺安全的。唯一让我们不满意的是，我们付了131美元的全价，但在预订时却没有被告知酒店正在装修，所以没有早餐，前台只有一个男人坐在一张小桌子前用电脑办理入住，整个楼下都乱糟糟的。我替那个男人感到难过，因为他要处理所有不满客人的抱怨。不过好的一面是，我们的房间非常干净，床也很舒服……
Room was fine but there is no coffee in lobby in morning, for some reason we didn’t get room service so no extra packs for the room coffee maker in morning. Never stayed in hotel without that didn’t have coffee in the lobby in the mornings. Being a work trip this made getting up and going in morning very un enjoyable for us.
It was an amazing stay with delicious food at the bistro, clean room with comfortable beds and nice amenities (big screen TV/refrigerator/microwave/wifi, affordable price, and plentiful shops nearby. It was close to my destination (Moundville).
Gatlinburg
TV didn’t work and they had no luck fixing it so they changed us into another room. They took care of moving us and kept apologizing for it. Very nice and helpful.
The room was decent but they need to upgrade everything in there. Some staff members where amazing. Cleaning team went above and beyond but the place needs work
There is a smell in the elevator and the rooms that is awful. Please address.
This location needs renovating. The room furniture looks like it has not been updated in decades. The elevator was dimly lit, hall garbage overflowing. Upon arrival, I noticed that the drinking glasses were not clean, closet door off the hinge, what looked to be mildew at the base of the shower, and a VERY dusty air vent in the bathroom (reachable by anyone due to low ceiling). Over my multiple-day stay the bed was not made - although service was requested (at booking and in person). I had to request toilet paper and towels from service personnel (since the bed was not made, I wasn't sure if the towels would be changed). After receiving the towels, one had a large hole in it. Full service was requested to the front desk multiple time for my room, and the rooms of the group I was with. It wasn't provided. When we expressed our concerns to the front desk, we were met with endless excuses, and very unprofessional cleaning staff, one of which stomped and yelled about how she was quitting. We weren't allowed to speak to the manager on duty (stated that he didn't speak to customers). Upon return to our rooms, we found the cleaning staff making up the beds. It was 7pm at night!!! Staff frequently smoked at the front entrance and were on cell phones. I will certainly think twice about booking with the Marriott brand again, due to this experience. I can assure all that I will not ever again book a stay at this location (Courtyard Tuscaloosa).
There were very loud unruly guest in the pool, lobby and parking lot on arrival. Luckily they were on a different floor so wasn't an issue once in the room. The wallpaper was coming loose from the wall or not properly applied. The only other negative thing was the bedding was stained and we had to request clean linen. The beds were comfortable and the room was as clean as a hotel room can be.
Nice hotel.
Newer hotel with indoor pool, gym; nice amenities. I also think the location is good; next to various restaurants and stores.
Staff were great. Rooms were clean, except carpet left socks black but beds were clean and comfy and everything else.