The room was run down, bathtub was scratched and looked dirty
There was a sucker stick on the trim by the door very little for silverware and the dishwasher leaked, the ice trays were still full and looked dirty
Staff was friendly and took the issues well
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酒店回复: Dear Jean,Thank you for sharing your feedback. We sincerely apologize that aspects of your room did not meet expectations, including the bathtub, dishwasher, and overall cleanliness. We appreciate you noting that our team handled the situation well, and we’ll review your comments carefully to ensure improvements are made. We hope to have the opportunity to provide a much better experience in the future.
2.0分
家庭亲子
Way over priced for the quality, the room smelled like stale fish, and the breakfast was either cool or empty and had to wait for refills.
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酒店回复: Dear Brian, Thank you for taking the time to give us feedback on your stay with us. We are truly sorry to hear about the challenges you encountered and apologize for any inconvenience. Please know that we take your concerns very seriously and will investigate the comments you have given us. We appreciate your input and hope to have the opportunity to welcome you back in the future for a stay that more closely reflects our commitment to service and cleanliness.
各方面都不错
宽敞、舒适、干净
宽敞的公寓式客房，配备设施齐全的厨房、沙发、椅子、特大床和宽敞的淋浴间。设施齐全，空间宽敞舒适。非常干净。酒店位于安克雷奇，交通便利，附近有餐厅和咖啡馆。员工热情友好，大堂温馨宜人。
无烟房间弥漫着烟味，工作人员态度也不好。酒店没有餐厅或晚餐选择。房间漏水，发霉。泳池里漂浮着白色的东西，到处都是头发，非常脏乱。不值得住一晚600美元。
糟糕的客户服务
我到达前 12 小时打电话取消了在家度假，因为孩子生病了。显然我的旅行当时并没有被取消，我无法申请酒店保险来拿回我的钱，因为我把生病的孩子留在家里而不是去酒店。当 hotels.col 联系酒店要求退款时，他们多次被拒绝。不要认为居民应该受到这样的对待，或者任何做了正确的事情并把生病的孩子留在家里的人。尤其是当我购买了取消保险时。
然后，保险公司无法报销，因为酒店拒绝取消我的住宿并将我标记为未入住，因为他们需要 24-72 小时才能通知您是否有资格获得退款。所以，我从来没有取消过我的住宿，我花了 370 美元试图和我的孩子们一起度过一个有趣的在家度假，带游泳池。糟糕的客户服务
凌晨 2:30 醒来，我和我 8 岁的小女孩正在睡觉，一个男人强行闯入我们的房间！不知道是保安、警察还是一个陌生人。他问“这里有人吗”，我说“是的，我们在睡觉”，说了两三次。他与我眼神接触了 10 秒钟左右，然后继续站在我们套房两间卧室之间的入口处，然后一言不发地离开了。从 2:30 到 7:30 我一直没有再睡着，这是我们起床的时间。前台耸耸肩，说“我们让保安检查了错误的房间”，仅此而已。在我和我宝贝女儿睡觉的半夜进来之前，为什么不给我的房间打电话，或者给我发短信，看看我们或其他人是否在房间里？我还没有得到关于到底发生了什么的正确答复，也没有得到任何赔偿，明天我打电话给希尔顿总部时一定会要求赔偿。如果我需要让安克雷奇警方介入，我会的。
不值得！
我租了两居室套房，但显然被水淹了，却没人打电话告诉我？床中间凹陷，家具非常不舒服，早餐很快就吃完了。员工很好，但我不会再住在那里，尤其是考虑到我付的价格！
一家不错的酒店。空调有点问题，其他都还好。没有什么特别糟糕的地方，也没有什么特别惊艳的地方，总体来说还不错。
十个推荐，十个都推荐。我们春假期间住在这里。工作人员很友好，设施很干净，早餐也很美味。我们还会再住这里。
Not excited to come back
The room was run down, bathtub was scratched and looked dirty
There was a sucker stick on the trim by the door very little for silverware and the dishwasher leaked, the ice trays were still full and looked dirty
Staff was friendly and took the issues well
Way over priced for the quality, the room smelled like stale fish, and the breakfast was either cool or empty and had to wait for refills.