酒店回复: Dear Valued Guest, Thank you for your valuable feedback.We’re sorry to hear that we did not meet your expectations during your stay. Please know that we are currently undergoing renovations, with even more exciting updates planned for later this year.We hope you’ll consider visiting us again once the improvements are complete and give us the opportunity to truly WOW you.
5.0分
其他
原文
翻译提供方：Google
不
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酒店回复: Dear Valued Guest, We are delighted we earned your 10's. We appreciate your business and look forward to servicing you again in the future.
5.0分
其他
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We had a wonderful stay. The room was clean and the beds were very comfortable. The woman at the front desk was excellent as well. She made some good suggestions about our stay. All around very pleased with our stay.
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酒店回复: Thank you so much for sharing your wonderful feedback! We’re delighted to hear that you enjoyed a clean, comfortable room and that the beds provided a great night’s rest. It’s also wonderful to know that our front desk team member made such a positive impression and was able to offer helpful suggestions during your stay.We truly appreciate your kind words and are thrilled to hear you were very pleased overall. We look forward to welcoming you back for another great stay!
2.0分
商务出差
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Disappointing
Room- King Handicap accessible- not available, under maintenance.
Mattress very hard & uncomfortable.
Over priced.
Towels- very thin & rough
Staff- very friendly & accommodating
Breakfast - Coffee not good & cold so we decided not to have breakfast there & went to Hanks
Hot tub, main reason we booked - confirmed 1 wk b4 that it was available & hours, all good to good. Day of ck in Hot tub was under maintenance since August.
Will book elsewhere next tome.
Will not recommend
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酒店回复: Thank you for taking the time to share your detailed feedback. I sincerely apologize for the many inconveniences you experienced during your stay.I’m truly sorry that the accessible king room you reserved was unavailable due to maintenance. We understand how important room type and accessibility needs are, and we regret that we were not able to meet this expectation. I also apologize for the discomfort of the mattress and the quality of the towels — your comments have been shared with our housekeeping and management teams for immediate review.Regarding breakfast, the coffee should always be hot and fresh, and I’m sorry this was not the case. We will be addressing this with our breakfast staff to ensure consistency moving forward.Most importantly, I apologize that the hot tub — a main reason for your booking — was unavailable despite your confirmation a week prior. This should have been clearly communicated, and I understand how disappointing this must have been.I am glad to hear our staff was friendly and accommodating, but I recognize that the overall experience fell short of what you expected and deserve. Your feedback will help us improve, and we hope you might reconsider staying with us in the future so we can provide a far better experience.Warm regards,Michelle LeeHotel Management
5.0分
其他
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Very nice hotel. Staff was helpful and friendly. Room was clean. Beds were very comfortable. The fitness center was closed for updating but the indoor pool was available. Breakfast room was newly remodeled and was very nice. Breakfast had a large selection and was kept full
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酒店回复: Dear Valued Guest, Thank you for your pleasant and nice sentiments. We strive to ensure each guest is happy and satisfied with their stay at our home. All of your comments will be relayed to the team as they are eager to see how they are doing. We appreciate your business and hope to see you again soon.
5.0分
家庭亲子
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This proprty is 4-star all the way. It is clean and beautifully landscaped. The staff is courteous and friendly. The room was lovely, temperate, and stocked with toiletries/towels. There is a Texas Roadhouse and Chick Fil-A restaurant across the parking lot so good eats are nearby. The breakfast was perfect; waffles, sausage, eggs, home fries, oatmeal, fruit, toast, cereal, etc., - all well supplied and hot. No complaints at all ... only praise.
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酒店回复: Dear Valued Guest, We are so delighted by this post. We try extremely hard to ensure each guest is happy during their stay. This feedback will be shared with the team. We appreciate your business, and we hope you come visit us soon.
3.0分
其他
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We were disappointed to arrive and find out the hot tub was not working. The carpeting is heavily stained in the hallways. The room furniture is quite worn.
The buffet breakfast had lots of options and was well kept by very helpful and friendly staff.
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酒店回复: Dear Valued Guest, Thank you for taking the time to rate your stay with us. We’re sorry to hear that your experience wasn’t as enjoyable as we had hoped.We sincerely apologize for the worn decor and the inoperable hot tub during your visit. Unfortunately, the hot tub maintenance issue was beyond our control at the time.We’re currently undergoing renovations, and we’re confident that once they’re complete, your future stays will be much more comfortable and enjoyable.We truly value your business and hope to welcome you back soon!
2.0分
家庭亲子
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This was our second stay at this Hampton Inn & Suites for Parents Weekend. We specifically chose this hotel again because last year, although the pool was closed for renovations, we hoped things would be finished by now. Unfortunately, that wasn’t the case—two years later, the pool is still not open.
I booked this hotel mainly for the pool since I have a 7-year-old who can’t really participate in the Parents Weekend activities, so this was a big letdown again.
On top of that, we went out to a nice dinner and brought back leftovers, only to find there was no refrigerator in our room—even though the room description stated there would be one. When I asked the front desk, they explained that not all rooms have refrigerators right now because of ongoing renovations.
Then at checkout, I requested a printed receipt, and they told me they had removed the printers due to renovations as well.
The staff was polite, but overall, this hotel is clearly still in transition. Just a heads-up to future guests—call ahead to confirm what amenities are actually available before booking. After two years of “under renovation,” I’d recommend checking on the status first.
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酒店回复: Dear Valued Guest,We sincerely apologize that your stay did not meet expectations. We understand this was your second visit, and we truly hoped it would have been a better experience for you.Please allow us the opportunity to make things right. We genuinely appreciate your continued business and would love the chance to make you smile on your next visit.
3.0分
情侣出游
Air conditioned worked. Mattress and pillows too soft. Absolutely no water pressure for shower. Overall average experience. Choose for location.
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酒店回复: Thank you for taking the time to share your feedback. While I’m glad to hear the air conditioning worked well and that our location was convenient for your stay, I’m sorry to learn that other aspects of your experience fell short.I apologize for the discomfort with the mattress and pillows, as well as the lack of water pressure in your shower. This is not the level of comfort we aim to provide, and I have shared your comments with our maintenance and housekeeping teams so we can address these concerns promptly.Your feedback is truly appreciated, and we hope to have the opportunity to provide you with a smoother, more comfortable stay in the future.Warm regards,Michelle LeeHotel Management
不要选择希尔顿欢朋系列酒店（Hamton Inn）！尤其是中国人！这次入住又被前台精准分配到窗外正对空调室外机等设备的房间！和前几天在华盛顿欢朋的待遇一摸一样！虽然我在预定时以及Check in时都表示要安静房间，而且入住很早，但前台表示已经没有其他房间了！说辞都跟华盛顿欢朋一摸一样！这次遭遇使我确信，不是某个员工，而是希尔顿，至少欢朋系列，对中国人存在种族歧视！！
这是一家简陋的老旧汉普顿酒店。地毯急需更换。不过床很舒服，房间很安静，早餐也是一如既往的美味自助餐。
地理位置便利，价格也合理。总的来说，这是一个不错的住处。
不
We had a wonderful stay. The room was clean and the beds were very comfortable. The woman at the front desk was excellent as well. She made some good suggestions about our stay. All around very pleased with our stay.
Disappointing
Room- King Handicap accessible- not available, under maintenance.
Mattress very hard & uncomfortable.
Over priced.
Towels- very thin & rough
Staff- very friendly & accommodating
Breakfast - Coffee not good & cold so we decided not to have breakfast there & went to Hanks
Hot tub, main reason we booked - confirmed 1 wk b4 that it was available & hours, all good to good. Day of ck in Hot tub was under maintenance since August.
Will book elsewhere next tome.
Will not recommend
Very nice hotel. Staff was helpful and friendly. Room was clean. Beds were very comfortable. The fitness center was closed for updating but the indoor pool was available. Breakfast room was newly remodeled and was very nice. Breakfast had a large selection and was kept full
This proprty is 4-star all the way. It is clean and beautifully landscaped. The staff is courteous and friendly. The room was lovely, temperate, and stocked with toiletries/towels. There is a Texas Roadhouse and Chick Fil-A restaurant across the parking lot so good eats are nearby. The breakfast was perfect; waffles, sausage, eggs, home fries, oatmeal, fruit, toast, cereal, etc., - all well supplied and hot. No complaints at all ... only praise.
We were disappointed to arrive and find out the hot tub was not working. The carpeting is heavily stained in the hallways. The room furniture is quite worn.
The buffet breakfast had lots of options and was well kept by very helpful and friendly staff.
This was our second stay at this Hampton Inn & Suites for Parents Weekend. We specifically chose this hotel again because last year, although the pool was closed for renovations, we hoped things would be finished by now. Unfortunately, that wasn’t the case—two years later, the pool is still not open.
I booked this hotel mainly for the pool since I have a 7-year-old who can’t really participate in the Parents Weekend activities, so this was a big letdown again.
On top of that, we went out to a nice dinner and brought back leftovers, only to find there was no refrigerator in our room—even though the room description stated there would be one. When I asked the front desk, they explained that not all rooms have refrigerators right now because of ongoing renovations.
Then at checkout, I requested a printed receipt, and they told me they had removed the printers due to renovations as well.
The staff was polite, but overall, this hotel is clearly still in transition. Just a heads-up to future guests—call ahead to confirm what amenities are actually available before booking. After two years of “under renovation,” I’d recommend checking on the status first.
Air conditioned worked. Mattress and pillows too soft. Absolutely no water pressure for shower. Overall average experience. Choose for location.