酒店回复: Sincerely Mary,Thank you for taking the time to leave feedback about your recent stay at Hilton Garden Inn Covington/Mandeville. We are glad to hear that you found our location convenient. We appreciate your rating and hope to welcome you back in the future.Dear,ManagerGuest Services
3.0分
其他
Not as clean as it usually is when i stay here. Kinda had a moldy smell in the room and found a dip can under the bed. But not horrible always a good stay here.
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酒店回复: Dear Guest,Thank you for sharing your feedback with us. We strive to provide a clean and comfortable environment for all of our guests and we apologize for falling short of our standards during your recent stay. We appreciate your continued loyalty and hope to welcome you back for a more enjoyable experience in the future.
4.0分
朋友出游
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The housekeeping staff knocked on the door at 9:00 am. Checkout was at noon. They were checking to see which rooms were empty. Very unprofessional. I did tell the front desk. Pretty sure that it fell on deaf ears.
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酒店回复: Dear Guest,Thank you for taking the time to provide us with feedback regarding your recent stay at our hotel. We appreciate your comments and will address this with our team to ensure a better experience for all guests in the future. Your satisfaction is important to us, and we apologize for any inconvenience you may have experienced during your stay.
1.0分
其他
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The room was fine. Could use a paint job. Pillows are terrible and flat. I paid for breakfast ahead of time which should have been a red flag. Got to breakfast. 1 cook and 1 person taking orders. Crowded and people waiting 30+ minutes. Had to check out and leave before food came. No refund because no manager was on duty. Go somewhere else that appreciates the business.
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酒店回复: Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Your comments are valuable to us as we strive to improve our services for all of our guests. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.
5.0分
其他
The rooms were amazing, the workers were very nice, and the property was so beautiful thank you guys
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酒店回复: Dear Guest,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our property and that our rooms, staff, and surroundings met your expectations. We appreciate your feedback and hope to welcome you back again soon.
5.0分
商务出差
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Rm. 310- Both of the outlets in the bathroom did not work. I had to use the outlet by the bed for the blow dryer & hair straightener.
It would be better if there were more parking space that wasn’t so far in the back, especially when you are coming back to the hotel alone, after dark.
Other than these 2 issues, this hotel was a great choice with a great rate. It was very clean & very friendly staff at the front desk. The check-in & check-out process was very quick & easy.
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酒店回复: Sincerely Sacha,Thank you for taking the time to provide your feedback. We are delighted to hear that you enjoyed your stay at our hotel and found our staff to be friendly and efficient. We appreciate your comments and will take them into consideration in order to improve our guest experience. We hope to welcome you back in the future for another great stay.Dear,ManagerGuest Services
4.0分
其他
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The room was clean. The entrance was welcoming. There wasn’t much room to take a dog out to go potty in that area wasn’t clean very well. We selected this hotel because of the Pet policy. However, the worst part about the stay was the bed. It was not good. The mattress was old and lumpy.
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酒店回复: Sincerely Kathie,Thank you for taking the time to leave a review. We appreciate your feedback and are glad to hear that you found the room clean and the entrance welcoming. We will take your comments into consideration as we strive to improve our guest experience. Thank you for choosing to stay with us.Dear,ManagerGuest Services
5.0分
其他
Parking was a bit tight, but good. Love setting & trees yet very close to amenities and highway entrance & exits.
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酒店回复: Sincerely Holley,Thank you for taking the time to leave a review of your recent stay at Hilton Garden Inn Covington/Mandeville. We are delighted to hear that you enjoyed the setting and proximity to amenities. We appreciate your feedback and hope to welcome you back again soon.Dear,ManagerGuest Services
1.0分
情侣出游
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Booked room through *******. When we arrived at 11:30 pm due to heavy traffic, we were told they were overbooked. Did not have our room available. After a few minutes, i questioned the parking in what appears to be a fire lane. We then was assigned a king bed room. Upon leaving the next morning, the side doors did not open. I was told they were having issues with the doors. Will not stay there again. Room was uncomfortable in temperature. Bed needs replacing.
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酒店回复: Sincerely Lisa,Thank you for sharing your feedback. We apologize for the inconveniences you experienced during your stay. We will address these issues with our team to ensure they are resolved promptly. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.Dear,ManagerGuest Services
这是一家很普通的酒店。他们多收了我一份早餐钱。我预订的时候是包含两人份早餐的，结果我吃了早餐之后他们又把它加到账单里了。大家要小心。
方便的
Not as clean as it usually is when i stay here. Kinda had a moldy smell in the room and found a dip can under the bed. But not horrible always a good stay here.
The housekeeping staff knocked on the door at 9:00 am. Checkout was at noon. They were checking to see which rooms were empty. Very unprofessional. I did tell the front desk. Pretty sure that it fell on deaf ears.
The room was fine. Could use a paint job. Pillows are terrible and flat. I paid for breakfast ahead of time which should have been a red flag. Got to breakfast. 1 cook and 1 person taking orders. Crowded and people waiting 30+ minutes. Had to check out and leave before food came. No refund because no manager was on duty. Go somewhere else that appreciates the business.
The rooms were amazing, the workers were very nice, and the property was so beautiful thank you guys
Rm. 310- Both of the outlets in the bathroom did not work. I had to use the outlet by the bed for the blow dryer & hair straightener.
It would be better if there were more parking space that wasn’t so far in the back, especially when you are coming back to the hotel alone, after dark.
Other than these 2 issues, this hotel was a great choice with a great rate. It was very clean & very friendly staff at the front desk. The check-in & check-out process was very quick & easy.
The room was clean. The entrance was welcoming. There wasn’t much room to take a dog out to go potty in that area wasn’t clean very well. We selected this hotel because of the Pet policy. However, the worst part about the stay was the bed. It was not good. The mattress was old and lumpy.
Parking was a bit tight, but good. Love setting & trees yet very close to amenities and highway entrance & exits.
Booked room through *******. When we arrived at 11:30 pm due to heavy traffic, we were told they were overbooked. Did not have our room available. After a few minutes, i questioned the parking in what appears to be a fire lane. We then was assigned a king bed room. Upon leaving the next morning, the side doors did not open. I was told they were having issues with the doors. Will not stay there again. Room was uncomfortable in temperature. Bed needs replacing.