酒店回复: Muito obrigada pelo seu feedback atencioso e pelas suas amáveis palavras sobre nossa equipe e o café da manhã — agradecemos imensamente! Lamentamos muito o escorregão do seu filho, mas ficamos felizes que nossa equipe tenha providenciado um tapete rapidamente para ajudá-lo. Sua sugestão é excelente e com certeza a levaremos em consideração para garantir a segurança e o conforto de todos os nossos hóspedes no futuro. Esperamos recebê-los novamente em breve!
酒店回复: Thank you for the excellent review and kind words. We appreciate your business and welcome the opportunity to serve you again the next time that you visit our area.
2.0分
其他
原文
翻译提供方：Google
我们的房间有霉菌问题。浴室多处都有黑色霉菌。用餐区又小又拥挤
酒店回复: Thank you for your opinions. We appreciate your business.
5.0分
情侣出游
原文
翻译提供方：Google
强烈推荐这家酒店。
位置好，员工友好。一切都很棒
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酒店回复: Thank you for the excellent review and kind words. We appreciate your business and welcome the chance to serve you again the next time that you visit our area.
1.0分
其他
原文
翻译提供方：Google
噪音很大，到处都是*********的气味
酒店回复: Gracias.
3.0分
家庭亲子
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Writing this while I am here. We were greeted by a roach in the bathroom as soon as we walked in. This places needs some serious updating as we paid over $200 a night to stay here! Not so clean and it looks like the linen hasn’t been changed or washed. The building smells moldy. The problem is we checked in at night and we were exhausted, otherwise I would have not stayed here. Very disappointing.
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酒店回复: Thank you for sharing your experience, and I’m truly sorry to hear about the issues you’ve encountered during your stay. What you’ve described, seeing a roach, concerns about cleanliness, and the moldy smell, is absolutely not acceptable and falls far below our standards.We understand how frustrating it must be, especially after a long day when all you wanted was a comfortable, restful night. Please know we take your feedback very seriously and will be addressing these concerns immediately with our housekeeping and maintenance teams.We sincerely apologize for the disappointment and hope to have the opportunity to restore your trust in the future.
3.0分
家庭亲子
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Disappointing stay. Have been choosing to stay at other properties instead of Mariotts and decided to give this place a try. No housekeeping . Needed towels and had difficult respose to that request. Dining area is busy and not cleaned between patrons using the tables . Seemed understaff especially front desk. Will be staying elsewhere when we come back in a few weeks .
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酒店回复: Thank you for giving us a try and for taking the time to share your feedback. I’m truly sorry to hear that your experience was disappointing and didn’t meet the standards you expect from a Marriott property.Your comments about the lack of housekeeping, difficulty requesting towels, and the condition of the dining area are concerning and not reflective of the service we strive to provide. We also understand how a short-staffed front desk can impact your overall experience, and we’re actively working to improve in these areas.We value your feedback and take it seriously, as it helps us identify where we need to do better. I hope you’ll consider giving us another chance in the future so we can provide the stay you originally hoped for.
3.0分
家庭亲子
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I liked the large rooms and comfortable bed and nice location. I disliked the mold in the bathroom toilet and shower room ceiling and walls. The ceiling vent/fan in the bathroom did not work which probably resulted in the mold.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the spacious room, comfortable bed, and our convenient location.However, I sincerely apologize for the issues you encountered in the bathroom. What you described is certainly not up to our standards, and I appreciate you bringing it to our attention. I’ve shared your comments with our maintenance and housekeeping teams so we can address the mold concerns and ensure the ventilation system is functioning properly.Your feedback helps us improve, and we hope to have the opportunity to provide you with a better stay in the future.Warm regards,Sara Garcia
不愧是三星级酒店，名副其实😊
避免入住
房间干净整洁，员工热情周到，房间大小适中，配备传统衣架，迷你冰箱里没有出售的商品，还配备了咖啡机和微波炉。
对我们来说，酒店房间最重要的就是睡眠质量，所以我绝不会再预订Springhill酒店。由于床垫太软，空调噪音又很大，我们几乎都没睡好，而且提出要求后也无人回应。这对于一个繁忙的婚礼周末来说无疑是雪上加霜。房间里没有保险箱可以存放贵重物品。而且，打开电视时，万豪的广告会不断出现，推销他们的Wi-Fi。最好的营销方式就是提供优质的住宿，而这家酒店显然不是。
非常棒的酒店！！
酒店很棒，早餐也很棒，所有员工都很棒。我离开时唯一的建议是买一块橡胶垫放在浴缸里，因为我儿子在浴缸里滑倒了，受了点伤。我提出要浴室地垫时，他们立即就给了我。我把地垫铺在浴缸地板上，问题就解决了。但我觉得这笔投资并不划算，可以避免以后的麻烦，因为老人滑倒可能会摔断胳膊或腿。
基本上一切都很棒。房间非常干净，早餐种类丰富。健身中心对于酒店来说还不错。床还可以，但略微不舒服。我的孩子们很喜欢游泳池，但游泳池似乎不如酒店其他地方干净。工作人员很友好，总的来说，这是一个令人愉快的住宿地点。
我们的房间有霉菌问题。浴室多处都有黑色霉菌。用餐区又小又拥挤
强烈推荐这家酒店。
位置好，员工友好。一切都很棒
噪音很大，到处都是*********的气味
Writing this while I am here. We were greeted by a roach in the bathroom as soon as we walked in. This places needs some serious updating as we paid over $200 a night to stay here! Not so clean and it looks like the linen hasn’t been changed or washed. The building smells moldy. The problem is we checked in at night and we were exhausted, otherwise I would have not stayed here. Very disappointing.
Disappointing stay. Have been choosing to stay at other properties instead of Mariotts and decided to give this place a try. No housekeeping . Needed towels and had difficult respose to that request. Dining area is busy and not cleaned between patrons using the tables . Seemed understaff especially front desk. Will be staying elsewhere when we come back in a few weeks .
I liked the large rooms and comfortable bed and nice location. I disliked the mold in the bathroom toilet and shower room ceiling and walls. The ceiling vent/fan in the bathroom did not work which probably resulted in the mold.