酒店回复: Thank you for choosing Marriott Burr Ridge, we hope to welcome you again soon.
5.0分
其他
原文
翻译提供方：Google
还会再来的❤️
餐厅很棒，早餐和晚餐都很棒。酒店很干净，员工也很友好，我很喜欢。
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酒店回复: Thank you for choosing Marriott Burr Ridge, we hope to welcome you again soon :)
5.0分
商务出差
原文
翻译提供方：Google
很棒的体验——干净安静
工作人员非常友好，房间干净整洁。泳池区和热水浴缸非常干净舒适。
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酒店回复: Thank you for staying at Marriott Burr Ridge, we hope to welcome you again soon.
5.0分
家庭亲子
Hotel was very nice, clean and a good location. Staff was very flexible in modifying reservations also.
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酒店回复: Thank you for choosing Marriott Burr Ridge, we hope to welcome you again soon.
4.0分
家庭亲子
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The property was very nice and well appointed. However, fully 2/3 of the common areas of the property were not available to us. We had 3 families coming together for a funeral and wanted to spend time together in the evening. We could not bring our pizza and beers to sit on the patio and reconnect. The policy of no outside food or beverages seems arbitrary and I have never run into rules like that at other properties, Marriott or competitors.
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酒店回复: Good afternoon, during open restaurant hours we are not allowed to bring food or beverages in the main patio. I apologized for the inconvenience this might have caused.
3.0分
商务出差
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Room was not clean. Stains on the walls, tape on the walls in the separate room of the suite. Only left towels for one person in a suite. Had to wake up the front desk representative for an early checkout. Several mistakes were made on my folio that had to be corrected.
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酒店回复: Thank you for choosing Marriott Burr Ridge, Thank you for your feedback, I will inform housekeeping managers about the issues found. Let me know if there is something that we can do for you.
4.0分
其他
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Room and hotel were nice. Great location. We couldn’t check in to one of our rooms for a bit (even though we were called and told our rooms were ready) because the new employee was left alone and didn’t know how to add the room. Pool was closed for our entire stay. Unfortunately, the pool was one of the reasons we booked that particular hotel. It was hard to get a cup of coffee at the little “cafe” and when I finally did, it was cold. Beds were decently comfortable, but not great. The main draw is the location.
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酒店回复: Thank you for choosing Marriott Burr Ridge, we hope to welcome you gain soon.
1.0分
家庭亲子
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The pool was closed for maintenance. We had no idea. We wanted this place in particular because of the pool. When you have someone thats been around the sun 10 times, thats the deal
5 minutes after check in, the kid
5 minutes later, is bawling and irritated, we tried to chat with you. We were told that the pool was closed and that it said it somewhere in the fine print. How deceiving. Showing pics of the pool, when it was not available. Hidden in the fine print. Sneaky! Chat offered no help. Actually rude and a terrible offer. ******* doesnt let you say anything, theyve denied 3 of my reviews. We did not accept and we are disputing this. I will ever use ******* again, one of the worst experiences Ive had in a long time. Disappointed is not the world. I work looooong weeks, and now I have to spend more time handling this elsewhere.
I know this is not *******..... but the hotel needs updates. The bar area was great, but there are cracked falling apart sidewalks, old nasty carpet. This isnt even 10% of the problems at that place. We covered up sticky junk with pieces of paper. All photographed.
Never again. I had to give the master bed in the suite to try and make up for it. I slept on the insanely uncomfortable couch (of which had no blankets or linen. You dont wanna know $.
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酒店回复: I apologized for all the inconveniences this has caused to you and your family, we did have the option to use our sister property pool. Please let me know if there is anything I can do for you.
好。非常好。
周年纪念之旅
我们的住宿体验棒极了……
19年前我们在这里举行了婚礼，这次又回来庆祝周年纪念日。房间宽敞，早餐美味，工作人员也很热情友好。
泳池和热水浴缸很棒。
我们遇到的唯一问题与酒店无关，是一些客人把泳池区域弄得乱七八糟。我没有责怪工作人员，因为他们很快就解决了这个问题。
还会再来的❤️
餐厅很棒，早餐和晚餐都很棒。酒店很干净，员工也很友好，我很喜欢。
很棒的体验——干净安静
工作人员非常友好，房间干净整洁。泳池区和热水浴缸非常干净舒适。
Hotel was very nice, clean and a good location. Staff was very flexible in modifying reservations also.
The property was very nice and well appointed. However, fully 2/3 of the common areas of the property were not available to us. We had 3 families coming together for a funeral and wanted to spend time together in the evening. We could not bring our pizza and beers to sit on the patio and reconnect. The policy of no outside food or beverages seems arbitrary and I have never run into rules like that at other properties, Marriott or competitors.
Room was not clean. Stains on the walls, tape on the walls in the separate room of the suite. Only left towels for one person in a suite. Had to wake up the front desk representative for an early checkout. Several mistakes were made on my folio that had to be corrected.
Room and hotel were nice. Great location. We couldn’t check in to one of our rooms for a bit (even though we were called and told our rooms were ready) because the new employee was left alone and didn’t know how to add the room. Pool was closed for our entire stay. Unfortunately, the pool was one of the reasons we booked that particular hotel. It was hard to get a cup of coffee at the little “cafe” and when I finally did, it was cold. Beds were decently comfortable, but not great. The main draw is the location.
The pool was closed for maintenance. We had no idea. We wanted this place in particular because of the pool. When you have someone thats been around the sun 10 times, thats the deal
5 minutes after check in, the kid
5 minutes later, is bawling and irritated, we tried to chat with you. We were told that the pool was closed and that it said it somewhere in the fine print. How deceiving. Showing pics of the pool, when it was not available. Hidden in the fine print. Sneaky! Chat offered no help. Actually rude and a terrible offer. ******* doesnt let you say anything, theyve denied 3 of my reviews. We did not accept and we are disputing this. I will ever use ******* again, one of the worst experiences Ive had in a long time. Disappointed is not the world. I work looooong weeks, and now I have to spend more time handling this elsewhere.
I know this is not *******..... but the hotel needs updates. The bar area was great, but there are cracked falling apart sidewalks, old nasty carpet. This isnt even 10% of the problems at that place. We covered up sticky junk with pieces of paper. All photographed.
Never again. I had to give the master bed in the suite to try and make up for it. I slept on the insanely uncomfortable couch (of which had no blankets or linen. You dont wanna know $.