酒店回复: Thank you for choosing Marriott Burr Ridge, we hope to welcome you again soon.
5.0分
其他
原文
翻译提供方：Google
还会再来的❤️
餐厅很棒，早餐和晚餐都很棒。酒店很干净，员工也很友好，我很喜欢。
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酒店回复: Thank you for choosing Marriott Burr Ridge, we hope to welcome you again soon :)
5.0分
商务出差
原文
翻译提供方：Google
很棒的体验——干净安静
工作人员非常友好，房间干净整洁。泳池区和热水浴缸非常干净舒适。
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酒店回复: Thank you for staying at Marriott Burr Ridge, we hope to welcome you again soon.
5.0分
家庭亲子
We have been here before and will return. The staff is courteous and helpful. The facility and rooms are clean and the breakfast is wonderful.
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酒店回复: Thank you for choosing Marriott Burr Ridge, we hope to welcome you again soon.
3.0分
家庭亲子
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Room was okay. Very dark. Ink stains on sheets in areas that should clearly been visible by housekeeping. After a late arrival housekeeping knocked on our door at 8:32 am. I did forget the dnd but really. Soda in suite not comfortable. Chair at desk tips crazy far back.
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酒店回复: Thank you for sharing your experience with us. I sincerely apologize for the stain on the sheets and the early morning knock on your door on your departure date. This is not the level of service we strive to provide, and I truly regret the inconvenience caused.As a gesture of goodwill, we’ve added 5,000 Marriott Bonvoy points to your account. We hope this helps demonstrate our commitment to making things right and to your continued satisfaction.Please don’t hesitate to reach out if there’s anything further, we can do. We hope to welcome you back for a much-improved stay in the future.
5.0分
家庭亲子
Hotel was very nice, clean and a good location. Staff was very flexible in modifying reservations also.
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酒店回复: Thank you for choosing Marriott Burr Ridge, we hope to welcome you again soon.
4.0分
家庭亲子
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The property was very nice and well appointed. However, fully 2/3 of the common areas of the property were not available to us. We had 3 families coming together for a funeral and wanted to spend time together in the evening. We could not bring our pizza and beers to sit on the patio and reconnect. The policy of no outside food or beverages seems arbitrary and I have never run into rules like that at other properties, Marriott or competitors.
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酒店回复: Good afternoon, during open restaurant hours we are not allowed to bring food or beverages in the main patio. I apologized for the inconvenience this might have caused.
3.0分
商务出差
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Room was not clean. Stains on the walls, tape on the walls in the separate room of the suite. Only left towels for one person in a suite. Had to wake up the front desk representative for an early checkout. Several mistakes were made on my folio that had to be corrected.
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酒店回复: Thank you for choosing Marriott Burr Ridge, Thank you for your feedback, I will inform housekeeping managers about the issues found. Let me know if there is something that we can do for you.
好。非常好。
周年纪念之旅
我们的住宿体验棒极了……
19年前我们在这里举行了婚礼，这次又回来庆祝周年纪念日。房间宽敞，早餐美味，工作人员也很热情友好。
泳池和热水浴缸很棒。
我们遇到的唯一问题与酒店无关，是一些客人把泳池区域弄得乱七八糟。我没有责怪工作人员，因为他们很快就解决了这个问题。
还会再来的❤️
餐厅很棒，早餐和晚餐都很棒。酒店很干净，员工也很友好，我很喜欢。
很棒的体验——干净安静
工作人员非常友好，房间干净整洁。泳池区和热水浴缸非常干净舒适。
We have been here before and will return. The staff is courteous and helpful. The facility and rooms are clean and the breakfast is wonderful.
Room was okay. Very dark. Ink stains on sheets in areas that should clearly been visible by housekeeping. After a late arrival housekeeping knocked on our door at 8:32 am. I did forget the dnd but really. Soda in suite not comfortable. Chair at desk tips crazy far back.
Hotel was very nice, clean and a good location. Staff was very flexible in modifying reservations also.
The property was very nice and well appointed. However, fully 2/3 of the common areas of the property were not available to us. We had 3 families coming together for a funeral and wanted to spend time together in the evening. We could not bring our pizza and beers to sit on the patio and reconnect. The policy of no outside food or beverages seems arbitrary and I have never run into rules like that at other properties, Marriott or competitors.
Room was not clean. Stains on the walls, tape on the walls in the separate room of the suite. Only left towels for one person in a suite. Had to wake up the front desk representative for an early checkout. Several mistakes were made on my folio that had to be corrected.