酒店回复: Juan,We apologize that our signature pillow and mattress were not to your liking and did not allow for a great stay.
5.0分
家庭亲子
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Amelia she works the day shift at the front desk she was amazing from the time we checked in to check out. She gave us restaurants to try. The hotel is by a shopping mall lots to choose from eating to shopping. Hotel is in a quiet part of town. We took Waymo so that was not an issue if you rent a car easy for parking at the hotel. Amelia ensured we were taken care of during our stay top notch service.
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酒店回复: Dear Luz,Thank you so much for the fantastic review! We're thrilled to hear that Amelia provided you with such exceptional service throughout your entire stay. She's a valued member of our team, and we'll be sure to share your wonderful feedback with her. It's great to know her restaurant recommendations and attention to detail made your visit even more enjoyable.We're so glad you appreciated our convenient location near Chandler Fashion Center, with all the dining and shopping options right at your doorstep. The quiet setting combined with easy access to everything you need is what makes our location special. Whether you're using Waymo or have your own vehicle, we're happy the parking and accessibility worked perfectly for you.We can't wait to welcome you back on your next visit to Chandler!Best,Caldwell-Saar, IvonneGeneral Manager
4.0分
其他
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Everything was good,until we went to bed. The beds were uncomfortable and bring your own pillows. Cuz, the pillows are flat. Other than that, it was good. I like the outside seating area with the little fire pit and it was clean.
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酒店回复: Dear Stacie,Thank you for taking the time to share your experience and for your rating! We're so happy you enjoyed our outdoor seating area with the fire pit - it's one of our favorite spaces where guests can relax and unwind. It's wonderful to hear you found everything clean during your stay.We really appreciate your feedback about the room comfort, as guest satisfaction is our top priority. Your comments help us continue to enhance our accommodations and ensure every aspect of our guests' experience meets expectations.We hope to have the opportunity to welcome you back and provide you with an even more comfortable stay in the future. Thank you for choosing Courtyard Phoenix Chandler/Fashion Center!Best,Caldwell-Saar, IvonneGeneral Manager
4.0分
家庭亲子
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Place was nice. Room was clean and quiet. Some areas were under renovation and no dining other than the Bistro. Beware of the extremely expensive alcohol prices at the bistro outside of happy hour.
商务出差，还是不错的。
我们是在圣诞前夜和圣诞节周末来的，主要是为了探望住在附近区域的家人。这家酒店很干净，就在高速公路旁边，交通非常便利。我们很喜欢他们免费提供的早餐，这样员工就可以轮流休假，与家人共度节日。这是一次非常愉快的住宿体验，我们以后还会再来。
它位于一个非常安全和安静的区域，房间状况非常好，空调运行正常，浴室，一切都很好。
我们在那里住了三个晚上，我们不得不要求接待处打扫房间。房间被忽视了，床已经被大量使用。
很棒的酒店，包括早餐可供选择，由厨师现做，强烈推荐。
凌晨3点房间里的电话一直响，随后两名男子直接来到房间。
我想如果不是晚上11:00我会回复的，但由于国外已经是午夜了，我太害怕回复了，所以我最终等到太阳升起并在凌晨5:00退房。退房时，我询问了深夜发生的事件，发现我把他们误认为是其他客人，但我希望被告知这是一个错误，即使是由电子邮件。我从来没有经历过如此可怕的经历，所以我无法评价。
床和枕头非常不舒服。他们看起来很老了。
Amelia she works the day shift at the front desk she was amazing from the time we checked in to check out. She gave us restaurants to try. The hotel is by a shopping mall lots to choose from eating to shopping. Hotel is in a quiet part of town. We took Waymo so that was not an issue if you rent a car easy for parking at the hotel. Amelia ensured we were taken care of during our stay top notch service.
Everything was good,until we went to bed. The beds were uncomfortable and bring your own pillows. Cuz, the pillows are flat. Other than that, it was good. I like the outside seating area with the little fire pit and it was clean.
Place was nice. Room was clean and quiet. Some areas were under renovation and no dining other than the Bistro. Beware of the extremely expensive alcohol prices at the bistro outside of happy hour.