I booked a king accessible room with a roll-in shower. When I arrived I was told there were no rooms with roll-in showers available. Because I booked through a 3rd party, my room type was not guaranteed. However, the manager was able to get me into an accessible king suite with a tub. It wasn’t the room I requested but I appreciated the staff trying to make it right. I would stay there again because of the staff. However, next time I will book directly through Marriott.
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酒店回复: Dear Eric,Thank you for taking the time to share your experience and for your rating. We're so glad our management team was able to accommodate you in an accessible king suite, and we truly appreciate your understanding during your stay.It's wonderful to hear that our staff made such a positive impression that you'd consider staying with us again. Providing attentive, caring service is what we strive for every day, and your recognition of their efforts means so much to our team.We appreciate your feedback and hope to have the opportunity to provide you with an even better experience on your next visit to Chandler.Best,Caldwell-Saar, IvonneGeneral Manager
商务出差,还是不错的。
我们是在圣诞前夜和圣诞节周末来的,主要是为了探望住在附近区域的家人。这家酒店很干净,就在高速公路旁边,交通非常便利。我们很喜欢他们免费提供的早餐,这样员工就可以轮流休假,与家人共度节日。这是一次非常愉快的住宿体验,我们以后还会再来。
这次来是为了看棒球比赛,酒店很一般,没什么特别的。地毯看起来有点脏。不过考虑到价格,也还不错。
它位于一个非常安全和安静的区域,房间状况非常好,空调运行正常,浴室,一切都很好。
一切都很棒,但就像现在这样,他们的小“市场”、餐厅和酒吧的价格都高得离谱。真希望他们能像Keurig咖啡机那样24小时免费供应咖啡。这些额外的开销几乎让我得贷款了。
总体来说,这次入住体验非常棒。
我们的房间很干净,只是光线略显不足。抽屉关不上,总是滑开。浴室很干净,纸巾和卫生纸储备充足。我的朋友很喜欢他们的熨斗!工作人员也非常友好。
我们在那里住了三个晚上,我们不得不要求接待处打扫房间。房间被忽视了,床已经被大量使用。
很棒的酒店,包括早餐可供选择,由厨师现做,强烈推荐。
凌晨3点房间里的电话一直响,随后两名男子直接来到房间。
我想如果不是晚上11:00我会回复的,但由于国外已经是午夜了,我太害怕回复了,所以我最终等到太阳升起并在凌晨5:00退房。退房时,我询问了深夜发生的事件,发现我把他们误认为是其他客人,但我希望被告知这是一个错误,即使是由电子邮件。我从来没有经历过如此可怕的经历,所以我无法评价。
I booked a king accessible room with a roll-in shower. When I arrived I was told there were no rooms with roll-in showers available. Because I booked through a 3rd party, my room type was not guaranteed. However, the manager was able to get me into an accessible king suite with a tub. It wasn’t the room I requested but I appreciated the staff trying to make it right. I would stay there again because of the staff. However, next time I will book directly through Marriott.