酒店回复: Thank you for reviewing our hotel. We are happy you enjoyed your stay!
4.0分
其他
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The staff was very nice and very helpful, the extra fee for parking ( per night and per vehicle) seems ridiculous, overall the staff make my stay very nice, the one thing I would say need a hand are the shower floor on the bathroom
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酒店回复: Hi Pedro,Thank you for your kind words about our staff. They truly strive to make every guest's stay enjoyable, and it's heartening to know they made a positive impact on your visit. We appreciate your feedback regarding the parking fee and the shower floor. Your observations are important to us and help in our ongoing efforts to improve. Please know that we are always looking for ways to enhance our guest experience.Sincerely,Sonesta Management Team
5.0分
其他
Great stay! Clean room and hotel and great staff. Only stayed here for a night but will consider for longer stays next time.
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酒店回复: Hello,We are thrilled to hear that you had a great stay and found our rooms and hotel to be clean and our staff outstanding. Knowing that you would consider staying with us for a longer period next time is wonderful. We strive to provide our guests with the best experience, and it's rewarding to receive such positive feedback.Sincerely,Sonesta Management Team
5.0分
商务出差
Friendly comfortable stay!
I stayed a week on a business trip. My room was very clean and comfortable. All the staff was friendly and accommodating. Great stay.
4.0分
其他
They charge for parking. That is a big negative for me! Staff however were very nice and friendly, and facilities were very clean.
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酒店回复: Hi Jay,Thank you for sharing your thoughts with us. We understand that charging for parking may not be ideal for everyone. However, we appreciate you acknowledging our friendly staff and clean facilities. We strive to provide a pleasant stay for all our guests and are delighted that you had a positive experience overall.Sincerely,Sonesta Management Team
2.0分
其他
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Rude staff
The cover on the outside entry door card reader was broken off and it was dark and hard to see we were unable to get in had to walk around to another side entrance. Told night staff at front desk they didn’t seem to care. Also the non smoking room smelled of smoke and the carpet was stained and looked old. You could see the tacking ***** thru the carpet. We mentioned our issues to daytime manager she heard our issues and she was very apologetic. We decided to book our stay there based on the reviews the reviews obviously never stayed in our room
很安静，房间也很干净
整体还不错，但是对酒店客人停车收费不合理，免费停车应该是酒店提供的正常服务
除了价格贵一点，其他的OK。
很棒
干净整洁
全新的办公室
强烈推荐给凤凰城地区的客户……
所有的员工都很友善而且乐于助人。
The staff was very nice and very helpful, the extra fee for parking ( per night and per vehicle) seems ridiculous, overall the staff make my stay very nice, the one thing I would say need a hand are the shower floor on the bathroom
Great stay! Clean room and hotel and great staff. Only stayed here for a night but will consider for longer stays next time.
Friendly comfortable stay!
I stayed a week on a business trip. My room was very clean and comfortable. All the staff was friendly and accommodating. Great stay.
They charge for parking. That is a big negative for me! Staff however were very nice and friendly, and facilities were very clean.
Rude staff
The cover on the outside entry door card reader was broken off and it was dark and hard to see we were unable to get in had to walk around to another side entrance. Told night staff at front desk they didn’t seem to care. Also the non smoking room smelled of smoke and the carpet was stained and looked old. You could see the tacking ***** thru the carpet. We mentioned our issues to daytime manager she heard our issues and she was very apologetic. We decided to book our stay there based on the reviews the reviews obviously never stayed in our room