酒店回复: Thank you for taking the time to share your detailed feedback. We’re very glad to hear that you enjoyed our spacious rooms and comfortable beds, but we sincerely apologize that the service you experienced did not meet your expectations—or the high standards we set for our team.Your comments regarding the interactions at the front desk, breakfast service, and housekeeping have been shared with our management team so we can address them directly with the staff involved and ensure proper retraining. We want every guest to feel welcome and well cared for from check-in to check-out, and we’re truly sorry we fell short during your stay.We appreciate your recognition of our housekeeping team’s friendliness—it’s wonderful to hear they made a positive impression. We hope you’ll consider giving us another opportunity to provide you with the excellent service and warm hospitality that our guests deserve.Kind regards,Guest RelationsHoliday Inn Express [Crestwood, IL]
酒店回复: Good morning we are so sorry your experience was less than perfect, We assure you our management staff never intended to overtalk you just attempted to explain the reason for the cancelation.
酒店回复: We are so sorry your stay was less than exceptional. We have taken the time to fix those issues that you experienced in your room. We do have a different variety of foods daily during our breakfast hours and potato is not served everyday. We would love the opportunity to serve you again in the future, should you choose to stay with us
酒店回复: Hi Aniyah,Thank you for this feedback. We do wantt o apologize for the inconviences of the pool being out of order. This is the final leg of our renovation and our pool is now up and running. to address the printer situation our guests usually email the front desk to have items printed out. I apologize this was not communicated to you during your stay. if you have any further questions or concerns please reach out to us at the property
酒店回复: Thank you for choosing to stay with us. We have looked into and taken care of the issue with the tub and thank you for letting us know. have a great day
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工作人员热情友好，非常乐于助人。房间很干净。房间一开始很冷，不过我们可以调节温度。停车位充足。
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酒店回复: Hi Tonja, Thanks for choosing us for your hospitality needs. We are so pleased our staff was friendly and your stay was pleasant. We look forward to serving you again in the future.
我喜欢这里，尤其是当环境更自由一些的时候。我在这里住过好几次，有短期的也有长期的，对我来说很理想，离工作地点也近。但位置有时会吸引一些奇怪的人。总的来说，这是一家非常干净的酒店！🙂👍
员工很友好，位置也很便利，离机场很近。
房间非常宽敞，床也很舒服。酒店本身状况不错，但员工服务态度极差。对待客人的方式简直糟糕透了。玛丽亚帮我办理入住，她先接待了其他客人。之后她开始和同事聊天，过了一会儿，她才粗鲁地问：“你需要什么？！”完全没有服务意识。她给了我房卡和早餐说明。第二天，咖啡区没有杯子了，所以我去前台要。显然，她正在训斥另一位值班的年轻女员工，直到她心情好转才停下来，我才终于有机会要到咖啡杯。她几乎歇斯底里地尖叫着说她忙了一整天，没时间多放些杯子。另一位年轻女员工好心地去拿了一包新的，然后放了出来（顺便说一句，咖啡都凉了，因为一台咖啡机已经空了，另一台还没插电）。更别提在餐饮区工作的那位年轻女员工了。我要求多加些肉桂卷（这是美国假日酒店的招牌菜），却被粗鲁地告知已经卖完了，而且当时（大约早上9点，早餐9点半结束）不会再补货了。每天都是一样的食物，真是无聊！我在纽约住过一家假日酒店，那里的鸡蛋每天都有不同的做法。虽然酒店信息上说每天都有客房清洁服务，但他们一天都没有。也许政策有所改变，但我向那位拉丁裔清洁工要干净的毛巾时，她们都非常友好。真是我遇到过的最好的员工！
别来了！！！
几个小时前我接到一个电话，说他们超额预订了，取消了我的房间。我打电话的时候，他们的经理非常粗鲁，根本不听我的抱怨，反而插嘴说个不停。后来，我让她别插嘴，听我说完，她就挂断了。
谢天谢地，********** 救了我一命，帮我安排了一个更好的住处，那里的人也非常友善。
很多东西都坏了，连浴室里的按压式肥皂都坏了。我都怀疑这家酒店是假日酒店多久了，因为这不是我习惯的标准。更糟糕的是，我订的是无障碍客房，房间里的马桶却非常矮。泳池区的马桶更高，但没有门把手可以关门。哦，我还在等着吃在其他假日酒店都吃过的炸土豆呢。我其实已经放弃尝试改正了。下次再选择假日酒店的时候，我的手会发抖的。
我们和早餐服务员（安吉拉）的相处体验非常糟糕，我们根本不知道早餐是7:30开始的，门开了，我们开始上菜，安吉拉就开始对我们大喊大叫。这是我们假期里最糟糕的经历。
我预订了这个位置的泳池，结果泳池干得一塌糊涂。泳池坏了。糟透了！！！我平时在酒店打印东西，结果这家酒店的打印机坏了。我还跟客房服务要了毛巾。她来拿毛巾，敲了敲门，然后拿着钥匙就进来了！！！
我们的航班延误了很久，夜班服务员帮我们办理了入住，服务很棒。房间漂亮舒适。浴室的地板和马桶需要更多注意。
很喜欢这个房间，早餐有肉桂卷和香肠，浴室的水需要一段时间才能变热，浴缸需要重新粉刷，以后肯定还会再住这里
工作人员热情友好，非常乐于助人。房间很干净。房间一开始很冷，不过我们可以调节温度。停车位充足。