酒店回复: Thank you for the lovely review. We truly take pride in providing great customer service and it is wonderful to have you mention our fantastic full made to order breakfast. It brings us great joy to know how much you loved your accommodation. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield
1.0分
其他
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Thieves attempted to steal my car's catalytic converter in the hotel parking lot (they cut out the wrong section). Thousands of dollars in damage. I recommend staying somewhere with a more secure lot, or at least cameras.
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酒店回复: The feedback from our guests, whether good or bad, is important to us. It allows us the opportunity to see where improvements may be needed to better our customer care and overall services. Our management team will be made aware of your comments. We hope for the chance to welcome you back and exceed your expectations at that time.
3.0分
家庭亲子
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This property and many other embassy suites would benefit from some remodeling. Cole’s are dark and dreary. Rooms need some color upgrades.
Staff was great, very accommodating and friendly.
5.0分
其他
The room was very neat and tidy, the housekeeping ladies and other staff very attentive and respectful
房间很大，早餐丰富
房间很大，早餐也不错，值得推荐
房间比较宽敞舒适，早餐比较丰富，停车方便
住宿非常舒适。
我们住的房间特别吵，要求换房。前台工作人员连电脑都没看就说没有空房了。后来换了个班，很快就帮我们找到了一间安静的房间。结果厕所溢水了。维修人员很快就来了，但是客房服务我们打了三次电话。最后，清洁人员来了之后，把毛巾扔在地上，用脚把尿渍擦干。既没用肥皂，也没用任何清洁剂。他出门的时候还说“完美”呢。
Keurig咖啡机根本煮不出像样的咖啡。预订服务很差。店面昏暗破旧。
如果你有车的话，出行很方便，而且非常适合家庭出行。早餐是我的最爱。
Thieves attempted to steal my car's catalytic converter in the hotel parking lot (they cut out the wrong section). Thousands of dollars in damage. I recommend staying somewhere with a more secure lot, or at least cameras.
This property and many other embassy suites would benefit from some remodeling. Cole’s are dark and dreary. Rooms need some color upgrades.
Staff was great, very accommodating and friendly.
The room was very neat and tidy, the housekeeping ladies and other staff very attentive and respectful