酒店回复: Thank you for your feedback. We will be reviewing these concerns with out management team. We apologize for the inconvenience and the upsetting experience you had. We strive to achieve the best possible guest experience for all. We hope you will consider staying with us again.
1.0分
情侣出游
原文
翻译提供方：Google
我们换了三次房间才换到一间干净的，而且最后一晚浴室里竟然有一只蟑螂。不过工作人员很友好，也很热情。
展开
酒店回复: We thank you for your feedback and we apologize for the inconvenience of switching rooms. We do not take claims of unwanted pest lightly and will be conducting a full investigation of your claim with our pest control company.
5.0分
其他
原文
翻译提供方：Google
伟大的
酒店回复: Thank you so much for the great review!
5.0分
情侣出游
展开
Saturday afternoon pool was busy with families. They have a time for adults 10 - 11pm. I had the gym and pool to myself in the mornings. Gym was open 24/7 and the pool opened at 6 am.
展开
酒店回复: Thank you for your feedback. We are happy to hear that you enjoyed your stay. We hope to see you again soon!
1.0分
其他
Made reservation weeks prior Switched dates and got there no room available and they have two room fees from my credit card
展开
酒店回复: This reservation error is due to ******* not processing the new updated reservation. Hotel did not receive payment on this and you will need to contact ******* as you paid them and not the hotel.
性价比很高，这个价格，这个配置在芝加哥真的很棒了。停车场很大，附近有不少吃的，房间很大很舒服 标准的套房
有点老旧，但干净宽敞。停车场清理得很快。泳池里有小孩，但还不错。
它地理位置便利，所以我经常去。
需要安保人员介入，可怜的家伙连站起来处理一件小事的机会都没有。真不敢想象如果出了什么严重的事情会怎样。泳池脏得要命。我看到的员工还行。酒店里的餐厅和星巴克价格昂贵，所以没有免费早餐，甚至连咖啡都没有。房间里的咖啡机又脏又脏，满是灰尘。床不舒服得要命。吱吱作响，弹性十足，而且很硬。这看起来像是一家只顾赚钱的大型派对酒店。还是另寻他处吧！（我应该选择一家评分较低的酒店，而不是相信这家酒店的评分。）
我们第一个房间烟味很重（****），所以我们需要换房间。前台似乎对这个要求很不耐烦。泳池区破旧不堪，瓷砖很多都破了，泳池边的地板上到处都是食物，好几天都没清理干净。
我这辈子从未经历过如此令人失望的酒店住宿体验。首先，无数黑人孩子在走廊里跑来跑去，又哭又闹，家长和工作人员根本管不住他们。泳池和热水浴缸里挤满了人，吵得你根本找不到地方坐下，甚至都不想去享受。由于施工，中心庭院和休息区完全封闭，但入住时却从未提及。所以，除非你想待在房间里，否则根本没地方和其他家庭成员坐下来聊天。餐厅也非常令人失望。食物价格过高，而且完全没有味道。我点了一份蒜蓉虾西兰花扁面条，花了30美元，结果却得到了4只虾，配上一碗泡在水里的扁面条，配上西兰花和少许帕玛森奶酪。第二天早上，走廊一片狼藉，我们甚至不得不踩着呕吐物离开。我再也不住这家酒店了。
我们换了三次房间才换到一间干净的，而且最后一晚浴室里竟然有一只蟑螂。不过工作人员很友好，也很热情。
伟大的
Saturday afternoon pool was busy with families. They have a time for adults 10 - 11pm. I had the gym and pool to myself in the mornings. Gym was open 24/7 and the pool opened at 6 am.
Made reservation weeks prior Switched dates and got there no room available and they have two room fees from my credit card