酒店回复: Thank you for your feedback. We're pleased you enjoyed our convenient location. It's always great to hear when guests find it easy to get around and enjoy the area, and we hope to welcome you back again soon for another great time in Lexington!Sincerely, Hilton Management Team
5.0分
其他
Room was great, clean, fully stocked with towels and supplies. Lacked nothing for an enjoyable stay. Would highly recommend and will stay here again.
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酒店回复: Thank you so much for your wonderful review! We’re thrilled that the room had everything you needed and that your stay was enjoyable. It means a lot that you would highly recommend us, and we can’t wait to welcome you back for another great visit.Sincerely, Hilton Management Team
4.0分
情侣出游
Good hotel with friendly, courteous staff close to Rupp arena. Room service was very good, efficient and fast.
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酒店回复: Thank you for staying with us at Hilton Lexington Downtown. We're glad that our team's cordial services contributed to making your stay so enjoyable. We work hard to ensure guests have a pleasant and seamless experience, so it is pleasing to hear of your appreciation. Thank you for your honest rating. In the future, we hope to welcome you back for an even better stay!Sincerely, Hilton Management Team
3.0分
情侣出游
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The hotel itself is still very nice, and we will return to it. For the first time, we had a shoddy room. There was no heat, the toilet barely functioned, the clock didn't work, there was no hand soap, and the room smelled as if it hadn't been used in a long time. When I contacted the front desk, they did send up soap and a space heater, so we were able to muddle through when the temperature outside was 29 degrees.
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酒店回复: Thank you for taking the time to share your experience. It’s disappointing to hear that your room didn't meet your expectations with several maintenance and comfort issues. On a positive note, it’s encouraging that our team was able to respond with amenities and a space heater. Your feedback highlights important areas for improvement to ensure future visits meet the high standards our hotel is known for. We hope to welcome you back for a much more satisfying stay next time.Sincerely, Hilton Management Team
1.0分
其他
No hot water for morning shower. Would not give refund due to booking with *******. Not there problem.
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酒店回复: We appreciate you staying with us and regret the inconvenience you experienced. We understand how this impacted your overall stay and apologize for the discomfort. We have shared your concern with our leadership team and hope you will consider returning for a more seamless stay.Sincerely, Hilton Management Team
2.0分
其他
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The room was extremely hot. We turned the thermostat to 60 and ran it with the fan on, but the room was still very hot. We were uncomfortable and unable to get good sleep. As we went to leave the next morning, you could instantly feel cool air as we stepped into the hallway. Not sure why the room was so hot and uncomfortable, but do not plan on staying at this location again.
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酒店回复: Thank you for sharing your experience. It sounds like the room temperature made it tough to get a good night’s sleep, which can be really frustrating when traveling. We appreciate your feedback, as it helps us better understand how to make our rooms more comfortable for future guests. We hope to have the chance to welcome you again when you are back in the area.Sincerely, Hilton Management Team
4.0分
家庭亲子
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Front desk staff were so nice and we had a nice clean room. But no one wanted to answer the phone except the front desk. I called the restaurant multiple times for room service and had to eventually call the front desk for them to get someone to call me back. Also tried calling room service and no one answered.
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酒店回复: Thanks for taking the time to share your experience. It’s great to hear that our front desk team made you feel welcome and that your room was clean and comfortable. We appreciate you letting us know about the difficulty reaching room service. Being able to easily get in touch when you need something is an important part of feeling taken care of, and your experience helps us see where we can improve. We’ll use your feedback to make sure communication feels smoother for our guests. We hope to have the chance to welcome you back for an even more seamless stay.Sincerely, Hilton Management Team
3.0分
其他
Room very cold turn up to 80 and was still very cold. Felt like cold air being blown out.
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酒店回复: Thank you for taking the time to share your experience. We regret that the temperature of your room did not meet your expectations, as we always aim to provide our guests with the most comfortable stay possible. We assure you that our front desk team is always available to assist with additional blankets or any other items guests may need. We hope to have the opportunity to offer you a better experience in the future.Sincerely, Hilton Management Team
4.0分
其他
Hi. Ice machine did not work. Bed was hard as a board. Loud patron at bar was allowed to rant and cuss without correction.
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酒店回复: Thank you for choosing Hilton Lexington Downtown to host your recent stay. While we're grateful for your rating, we're disappointed to hear we fell short of meeting your expectations, and that the beds were not to your preference. We regret any unfortunate disturbance you encountered from a guest at the bar; while this is certainly not a usual occurrence we will discuss the concerns you raised with the rest of our team to improve how we respond to such situations going forward. Thank you for your valuable feedback, and we hope to have the chance to provide an even more enjoyable experience the next time you're in the area.Sincerely, Hilton Management Team
位置好
Room was great, clean, fully stocked with towels and supplies. Lacked nothing for an enjoyable stay. Would highly recommend and will stay here again.
Good hotel with friendly, courteous staff close to Rupp arena. Room service was very good, efficient and fast.
The hotel itself is still very nice, and we will return to it. For the first time, we had a shoddy room. There was no heat, the toilet barely functioned, the clock didn't work, there was no hand soap, and the room smelled as if it hadn't been used in a long time. When I contacted the front desk, they did send up soap and a space heater, so we were able to muddle through when the temperature outside was 29 degrees.
No hot water for morning shower. Would not give refund due to booking with *******. Not there problem.
The room was extremely hot. We turned the thermostat to 60 and ran it with the fan on, but the room was still very hot. We were uncomfortable and unable to get good sleep. As we went to leave the next morning, you could instantly feel cool air as we stepped into the hallway. Not sure why the room was so hot and uncomfortable, but do not plan on staying at this location again.
Front desk staff were so nice and we had a nice clean room. But no one wanted to answer the phone except the front desk. I called the restaurant multiple times for room service and had to eventually call the front desk for them to get someone to call me back. Also tried calling room service and no one answered.
Room very cold turn up to 80 and was still very cold. Felt like cold air being blown out.
Hi. Ice machine did not work. Bed was hard as a board. Loud patron at bar was allowed to rant and cuss without correction.
第二次入住，来了这么多次没有踩过雷，非常不错
去机场很方便
酒店干净整洁
就是房间不是很大
早餐有点一般，还是老味道。
就是希尔顿的正常品质