The elevators were terrible, I had to wait a really long time and when the elevator arrived, I had to wait again because there was no room. Apparently, they only had one elevator working. There were signs to validate parking, yet I was told they don't validate parking so why have the signs up. Not exactly worth the amount of money charged.
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酒店回复: Jose, thank you for bringing these concerns to our attention. We're sorry your experience wasn't as expected, and your feedback about the elevators and parking has been shared with our team for review. We appreciate you letting us know, as your insights help us work on ways to improve for future guests.Josh NowakGeneral Manager
5.0分
其他
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Room was awesome. Super high ceilings and wood linoleum floor and comfy bed and great view and amazing shower. Front desk guy was the happiest person I’ve ever met. Location was incredible - convenient to everything! Onsite restaurant was really great for vegetarians with delicious dishes and excellent wine options. Parking was relatively simple given the emailed instructions they sent ahead of time.
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酒店回复: Stefanie, it's wonderful to hear you had such a fantastic stay at Lancaster Marriott at Penn Square. The team is thrilled that you enjoyed the unique room features, vibrant location, and welcoming colleagues at the front desk. It's great to know that the dining options met your needs and that parking went smoothly. We're looking forward to welcoming you back for another memorable visit.Josh NowakGeneral Manager
3.0分
家庭亲子
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The location was amazing, walk to lots of restaurants and shops. The restaurants in the restaurant were mediocre. There was mold all over my toilet, and the front desk did not have it cleaned when I complained. The floors are poorly installed and make loud cracking noises when you walk on them. I had no maid service, no coffee replacements. No microwaves in the rooms. I would not stay here except for the location.
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酒店回复: Florence, thank you for taking the time to share your experience. It’s great to hear you found the location convenient for exploring the area. The feedback regarding room maintenance and amenities is appreciated, and your comments will be shared with the appropriate teams for consideration. Your insights help highlight areas for potential improvement.Josh NowakGeneral Manager
位置好，交通方便
周边配套多，住着也比较舒服
我仍然住在这个地方。从外面看，考虑到它的地理位置，这地方看起来很棒，但相信我，房间简直糟糕透了。
你敢信吗？马桶里全是污渍，好像好几年都没人冲过似的。
淋浴水压只有20PSI。你得站在水流很小的水流下才能勉强冲到水里。淋浴门漏水，门把手都快散架了。放大镜的灯也打不开。
沙发上有一大块污渍，像是被人漂白过，留下了难看的痕迹。
几周前，我打电话确认预订的是西塔高层的拐角房，结果他们却给了我东塔三楼的拐角房，就在酒吧旁边，酒吧整晚都在开派对——音乐声震耳欲聋，一直到凌晨两点。
我向前台的“茱莉亚”表达了我的不满，她说：“哦，抱歉。我们没有符合您要求的房间。”我问她，既然你们根本不在乎以客户为中心的服务，那提前几周打电话确认还有什么意义？她只是笑了笑就走开了。
这个地方不值这个价，体验也不好。员工根本不关心客人，而且他们会根据肤色区别对待客人。
这与万豪在全球的品牌形象完全不符。
房间很小。预订时显示的是400平方英尺的房间，但实际却会给你安排一个100平方英尺的房间。
入住简直是一场灾难。窗外飙车到凌晨两点。根本睡不着。感觉很不安全。员工服务不周到。客户服务糟糕透了。史上最差的万豪住宿！
就我花的钱而言，你本以为这是一家很棒的酒店。但在这里，钱花得不值。
酒店各处都不干净——楼层都很脏，房间几乎每天都无人打扫。
没有客房送餐服务。工作人员很热情，但选择有限。
The elevators were terrible, I had to wait a really long time and when the elevator arrived, I had to wait again because there was no room. Apparently, they only had one elevator working. There were signs to validate parking, yet I was told they don't validate parking so why have the signs up. Not exactly worth the amount of money charged.
Room was awesome. Super high ceilings and wood linoleum floor and comfy bed and great view and amazing shower. Front desk guy was the happiest person I’ve ever met. Location was incredible - convenient to everything! Onsite restaurant was really great for vegetarians with delicious dishes and excellent wine options. Parking was relatively simple given the emailed instructions they sent ahead of time.
The location was amazing, walk to lots of restaurants and shops. The restaurants in the restaurant were mediocre. There was mold all over my toilet, and the front desk did not have it cleaned when I complained. The floors are poorly installed and make loud cracking noises when you walk on them. I had no maid service, no coffee replacements. No microwaves in the rooms. I would not stay here except for the location.