We really enjoyed our time there at Penn Square. I loved our experience. Super enjoyable and everything went smoothly.
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酒店回复: Thank you for sharing your wonderful feedback. We’re delighted to know you enjoyed your time at Lancaster Marriott at Penn Square and that everything went so well during your stay. We look forward to welcoming you back soon!Josh NowakGeneral Manager
3.0分
其他
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The gentleman who checked us in was not friendly actually kind of rude it doesn't start out for a great trip we have fun anyway I was with my mom it is the 14th year we have come to the Marriott on Black Friday to spend the weekend the service has gotten worse over the years the location is phenomenal it's nice that they have hot chocolate for the tree lighting but to start out with bad service was a true disappointment
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酒店回复: Thank you for sharing your thoughts and for your loyalty over the years. We regret that your experience at check-in didn’t set the positive tone you were hoping for, especially given your special tradition. It’s wonderful to hear you and your mom enjoyed the location and some of our seasonal touches, and we appreciate your feedback about the service. Your comments help our team work toward making every visit feel more welcoming.Josh NowakGeneral Manager
5.0分
家庭亲子
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The hotel was nicely decorated for the season and had a nice pop-up for the tree lighting. The staff was extremely friendly and helpful. Great location, we will definitely stay again.
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酒店回复: Thank you for sharing your kind feedback. We’re glad you enjoyed the festive decor and special touches during your visit to Lancaster Marriott at Penn Square. It’s wonderful to know our team helped make your stay memorable. We look forward to welcoming you back soon.Josh NowakGeneral Manager
3.0分
家庭亲子
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The suite was SO small, no closet space or room for bags. Don't pay more for a suite, it is absolutely not worth it. The sound on the windows was really poor -- could hear EVERYTHING happening outside. Clearly not double-paned windows which they should be given the room faces the busiest thoroughfare in downtown Lancaster.
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酒店回复: Rachel, thank you for taking the time to share your thoughts. We're sorry to hear that certain aspects of your suite didn't meet your expectations, and we appreciate your feedback about the window insulation. Your insights give us a valuable perspective on where we can improve. We hope we get a chance to better serve you in the future.Josh NowakGeneral Manager
位置好，交通方便
周边配套多，住着也比较舒服
入住简直是一场灾难。窗外飙车到凌晨两点。根本睡不着。感觉很不安全。员工服务不周到。客户服务糟糕透了。史上最差的万豪住宿！
就我花的钱而言，你本以为这是一家很棒的酒店。但在这里，钱花得不值。
酒店各处都不干净——楼层都很脏，房间几乎每天都无人打扫。
没有客房送餐服务。工作人员很热情，但选择有限。
We really enjoyed our time there at Penn Square. I loved our experience. Super enjoyable and everything went smoothly.
The gentleman who checked us in was not friendly actually kind of rude it doesn't start out for a great trip we have fun anyway I was with my mom it is the 14th year we have come to the Marriott on Black Friday to spend the weekend the service has gotten worse over the years the location is phenomenal it's nice that they have hot chocolate for the tree lighting but to start out with bad service was a true disappointment
The hotel was nicely decorated for the season and had a nice pop-up for the tree lighting. The staff was extremely friendly and helpful. Great location, we will definitely stay again.
The suite was SO small, no closet space or room for bags. Don't pay more for a suite, it is absolutely not worth it. The sound on the windows was really poor -- could hear EVERYTHING happening outside. Clearly not double-paned windows which they should be given the room faces the busiest thoroughfare in downtown Lancaster.