酒店回复: Thank you for staying at the Hilton and for the great review! Please come back again!
3.0分
其他
Must be 21 to check into hotel
I didnt see any information that a person needed to be 21 years to check into the hotel. Almost ruined my overnight get away.
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酒店回复: Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet expectations due to the age requirement policy.Our policy requiring guests to be at least 21 years old to check in is clearly stated on our website and booking platforms, but we understand how frustrating it can be if that detail was missed. We’ll continue working to make this information even more visible during the booking process to help avoid future confusion.We appreciate your comments and hope you’ll consider staying with us again in the future under different circumstances.
3.0分
家庭亲子
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Wont stay at an old Hilton again.
Room 518: The toilet wouldn’t flush and it had a slow leak that sounded like running water. The tub wouldn’t drain either. 4-5” of standing water when you take a shower that didn’t drain even when the shower was done. When the ac kicked on it sounded like a cat with a mini jack hammer. But the windows opened about 6” so you could get some fresh air. They sent someone to fix the toilet but he didn’t speak English so we couldn’t communicate the problem.. he plunged the toilet but it didn’t fix either problem.
I asked the front staff if they had rooms available. She said yes! I said good I would like to be put in a new room. Then she changed her tune an said we couldn’t change room cuz they were full. If the supervisor wasn’t standing next to her we would’ve had to wait an extra day to change rooms.
The supervisor told her there was 4 rooms available and got us switched right away and comped us breakfast. ( which is ridiculously expensive and not included with the stay) $21 per person for a cheap continental breakfast.
Room 269: Much better. Except the bathroom fan didn’t work and the windows wouldn’t open at all. When we entered the room it was so muggy that the blankets on the bed were damp. And no fresh to be had. This was all fine until the boys staying in the room next to us arrived at 11:45pm. They clearly didn’t know hotel etiquette. We could hear their entire conversation through the walls the must be made of paper.
5.0分
其他
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Good place
I use the park and ride here which is an amazing service. Their shuttle to the airport is great. The room was wonderful. The bar was good. I would definitely stay here again for sure.
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酒店回复: Thank you so much for your kind words! We're thrilled to hear that you enjoyed our park and ride service and found the shuttle to the airport convenient. It's great to know your room met your expectations and that you had a good experience at our bar. We truly appreciate you taking the time to share your feedback and hope to welcome you back to the Hilton Cincinnati Airport again soon!
1.0分
商务出差
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We checked in late. Room was already booked the day before. They gave us a room with an unbearable stinch. We were told there was nothing they could do. We woke up with headaches. The property should not count that room as bookable. When they realized they were overbooked, they should have provided a room at a nearby property.
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酒店回复: Thank you for your feedback. We’re very sorry to hear that your room had an unpleasant odor—this is certainly not the experience we aim to provide at the Hilton Cincinnati Airport. Cleanliness and comfort are top priorities for us, and we take concerns like this very seriously.We’ve shared your comments with our housekeeping and maintenance teams to investigate and ensure this issue is resolved. If you’re willing to share more details about your stay, we’d appreciate the opportunity to learn more and make things right. Please feel free to reach out to us directly.We hope you’ll consider giving us another chance in the future to provide the high-quality experience you deserve.
3.0分
其他
Nice hotel
Nice hotel. Not all staff are friendly. Shuttle service to airport not very accommodating to their guests.
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酒店回复: Thank you for your feedback. We're glad you enjoyed the hotel overall, but we're truly sorry to hear that some aspects of your stay didn’t meet expectations. We strive to provide friendly service and reliable amenities to all our guests, and we regret that our shuttle service and staff interactions fell short during your visit. Your comments have been shared with our team so we can improve in these areas. We hope you'll consider staying with us again and give us the opportunity to provide a better experience.
酒店是不错的，希尔顿该有的一样都不少，美国希尔顿的标准，离机场没有特别近，叫个UBER也需要点钱，接驳可以的
还可以吧。
酒店提供免费班车。房间宽敞，床铺舒适。酒店设有健身房和游泳池。早餐非常棒。附近有一家咖啡馆营业至晚上12点，您可以去那里享用经济实惠的晚餐。我强烈推荐这家酒店。
房间很脏
水无法排入下水道，房间很脏，窗户上有昆虫
不过床是最好的
干净的
Must be 21 to check into hotel
I didnt see any information that a person needed to be 21 years to check into the hotel. Almost ruined my overnight get away.
Wont stay at an old Hilton again.
Room 518: The toilet wouldn’t flush and it had a slow leak that sounded like running water. The tub wouldn’t drain either. 4-5” of standing water when you take a shower that didn’t drain even when the shower was done. When the ac kicked on it sounded like a cat with a mini jack hammer. But the windows opened about 6” so you could get some fresh air. They sent someone to fix the toilet but he didn’t speak English so we couldn’t communicate the problem.. he plunged the toilet but it didn’t fix either problem.
I asked the front staff if they had rooms available. She said yes! I said good I would like to be put in a new room. Then she changed her tune an said we couldn’t change room cuz they were full. If the supervisor wasn’t standing next to her we would’ve had to wait an extra day to change rooms.
The supervisor told her there was 4 rooms available and got us switched right away and comped us breakfast. ( which is ridiculously expensive and not included with the stay) $21 per person for a cheap continental breakfast.
Room 269: Much better. Except the bathroom fan didn’t work and the windows wouldn’t open at all. When we entered the room it was so muggy that the blankets on the bed were damp. And no fresh to be had. This was all fine until the boys staying in the room next to us arrived at 11:45pm. They clearly didn’t know hotel etiquette. We could hear their entire conversation through the walls the must be made of paper.
Good place
I use the park and ride here which is an amazing service. Their shuttle to the airport is great. The room was wonderful. The bar was good. I would definitely stay here again for sure.
We checked in late. Room was already booked the day before. They gave us a room with an unbearable stinch. We were told there was nothing they could do. We woke up with headaches. The property should not count that room as bookable. When they realized they were overbooked, they should have provided a room at a nearby property.
Nice hotel
Nice hotel. Not all staff are friendly. Shuttle service to airport not very accommodating to their guests.