酒店回复: Thank you for staying at the Hilton and for the great review! Please come back again!
5.0分
其他
Clean room, friendly staff, lobby was decorated for the holidays already, which we loved.
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酒店回复: Thank you for the 10 out of 10! We love happy guests! We hope you have a wonderful holiday season!
3.0分
其他
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The front desk staff were very friendly and helpful during all of our interactions. Our bathroom was not very clean and the walls seemed to be paper thin. We did not get much sleep during our three nights there as you could hear anything and everything happening in the hallways. The housekeeping staff started cleaning rooms each morning between 7-8am and they would knock on each door announcing their presence so you would hear them at every door around you. They would also have conversations and laughter in the hall right outside of our room and it made it difficult to sleep in after hearing other guests all night long. Parking is very convenient and there is no shortage of shopping and dining in the immediate area.
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酒店回复: Dear Nicole,Thank you for taking the time to share your experience with us. I sincerely apologize for the inconvenience you encountered during your stay, particularly regarding the noise levels and cleanliness of the bathroom. Your feedback is extremely valuable and helps us improve.I’m glad to hear that our front desk staff were friendly and helpful, and that you found the parking and location convenient. However, I understand how important a restful stay is, and I’m truly sorry that we fell short in that regard.We are addressing the concerns you raised with our housekeeping team and will be implementing additional training to ensure better communication and consideration for our guests’ comfort. Your comments about hallway noise and early morning disruptions are being taken seriously, and we’re working on solutions to minimize these issues.Thank you again for your honest feedback. We hope to have the opportunity to welcome you back in the future and provide a much-improved experience.
5.0分
商务出差
Clean rooom. Welcoming staff. The only thing that I didn’t like it was that the breakfast was not included on my package.
3.0分
其他
Clean room, friendly staff. Not clear on what's the 25.00 for . Did not have breakfast or go to bar
4.0分
商务出差
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First I want to say A HUGE THANK YOU to the staff who prepared all the food and waited on all of the conference people you guys did an amazing job and we appreciate you. Also, I wanna give a shout out to Roberto and James with the front desk. They were so very welcoming and accommodating of everyone’s needs.
That being said, when we all checked out on Sunday, there was an older white woman at the desk who was very rude and combative with multiple people. I would love to speak to the general manager at some point about the experience as well and what I witnessed.
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酒店回复: Thank you for taking the time to share your experience at the Hilton Cincinnati Airport. We are truly grateful for your kind recognition of our culinary and service teams, and we will be sure to pass along your compliments to Roberto and James at the front desk. Your appreciation means a great deal to all of us.We are, however, very sorry to learn about the interaction you described during check-out. Please accept our sincere apologies for any discomfort this may have caused. This is not reflective of the level of hospitality we strive to provide, and your feedback will be shared with our leadership team for immediate review.We would welcome the opportunity to speak with you directly regarding your experience. Kindly let us know the best way to reach you, or feel free to contact our General Manager at your convenience.Thank you again for your valuable feedback and for choosing to stay with us.
酒店是不错的，希尔顿该有的一样都不少，美国希尔顿的标准，离机场没有特别近，叫个UBER也需要点钱，接驳可以的
还可以吧。
酒店提供免费班车。房间宽敞，床铺舒适。酒店设有健身房和游泳池。早餐非常棒。附近有一家咖啡馆营业至晚上12点，您可以去那里享用经济实惠的晚餐。我强烈推荐这家酒店。
房间很脏
水无法排入下水道，房间很脏，窗户上有昆虫
不过床是最好的
干净的
Clean room, friendly staff, lobby was decorated for the holidays already, which we loved.
The front desk staff were very friendly and helpful during all of our interactions. Our bathroom was not very clean and the walls seemed to be paper thin. We did not get much sleep during our three nights there as you could hear anything and everything happening in the hallways. The housekeeping staff started cleaning rooms each morning between 7-8am and they would knock on each door announcing their presence so you would hear them at every door around you. They would also have conversations and laughter in the hall right outside of our room and it made it difficult to sleep in after hearing other guests all night long. Parking is very convenient and there is no shortage of shopping and dining in the immediate area.
Clean rooom. Welcoming staff. The only thing that I didn’t like it was that the breakfast was not included on my package.
Clean room, friendly staff. Not clear on what's the 25.00 for . Did not have breakfast or go to bar
First I want to say A HUGE THANK YOU to the staff who prepared all the food and waited on all of the conference people you guys did an amazing job and we appreciate you. Also, I wanna give a shout out to Roberto and James with the front desk. They were so very welcoming and accommodating of everyone’s needs.
That being said, when we all checked out on Sunday, there was an older white woman at the desk who was very rude and combative with multiple people. I would love to speak to the general manager at some point about the experience as well and what I witnessed.