酒店回复: Thank you for taking the time to share your experience. I’m very sorry to hear that you felt uncomfortable upon arriving at our property. Your safety and peace of mind are extremely important to us, and I completely understand how the situation you described would be unsettling.We take concerns like these very seriously. While we cannot always control who may be on or around the premises, we are reviewing this matter with our security team to ensure our hotel remains a safe and welcoming environment for all guests. We're also taking a closer look at our exterior lighting and visibility to improve the sense of safety in our parking areas.It’s unfortunate that you didn’t feel comfortable enough to stay, and I truly regret that your visit began — and ended — this way. If you’re open to giving us another chance in the future, we would love the opportunity to provide you with a much better experience.Please don’t hesitate to reach out to me directly if you’d like to discuss this further.
酒店回复: Thank you for your feedback. I want to sincerely apologize for the experience you had during your recent stay with us. What you described does not reflect the standards we strive to maintain, and I’m truly sorry for the inconvenience and frustration it caused.It's unacceptable that the pool was unavailable during your visit, especially with no visible maintenance taking place — we understand how disappointing that must have been. Even more concerning is the condition of your room and the presence of a pest, which is something we take extremely seriously. Please know we have already alerted our housekeeping and pest control teams to investigate and address this immediately.I’m also very sorry to hear that our breakfast did not meet your expectations. We aim to provide a quality experience in every area of our hotel, and it’s clear we fell short in several key ways during your stay.We value your feedback and are committed to making the necessary improvements. If you're open to discussing this further, I would welcome the opportunity to speak with you directly and see how we can make this right.
酒店回复: Thank you for taking the time to share your experience with us. We’re so glad to hear you enjoyed our convenient location, clean rooms, and especially our breakfast offerings — we’ll be sure to share your kind words with our team.At the same time, I’m very sorry to hear that the pool and hot tub were closed for cleaning during your stay, and I completely understand how disappointing that must have been, especially for your daughter. We try to schedule maintenance during low-impact times, but unfortunately, closures are sometimes necessary to ensure safety and cleanliness.We truly appreciate your understanding, and we’re glad to know that, despite this setback, you still had an overall good experience. We hope to welcome you and your family back soon — and next time, with the pool and hot tub fully open!
5.0分
商务出差
原文
翻译提供方:Google
过夜
只住了一晚。工作人员都很友好,房间很干净,酒店晚上很安静。下次还会住这里
5.0分
情侣出游
原文
翻译提供方:Google
非常好
4.0分
家庭亲子
The room was clean and comfortable! The lady at check in was super nice! The hotel was great. The pool was cold and the hot tub was too
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酒店回复: Thank you for taking the time to share your feedback with us! We’re delighted to hear that you enjoyed a clean, comfortable room and received such friendly service at check-in.We do appreciate you letting us know about the pool and hot tub temperatures as well. I’m sorry they weren’t as warm as expected and will have our maintenance team look into this right away to ensure a more relaxing experience on your next visit.We truly appreciate you choosing to stay with us and hope to welcome you back again soon!
还是很好找,出差的
过去几年我们每年都来这里几次。
我们为每对夫妇支付 20 美元的早餐费,但这次没有人做煎蛋卷,这没什么大不了的,但就是因为这个原因我们还是付了早餐费。酒店正在装修楼上,所以我们无法订到有特大床和休息区的房间,所以我们被迫订了一张大号床的房间......我预订的时候说标准间是特大床或大号床。非常失望......如果我在网站上知道由于装修房间数量有限,我就会预订其他酒店,但任何网站上都没有提及。尤其是 *******,******* 应该提到房间数量有限,而且由于装修很可能订不到特大床房......当我们早到的时候,我们知道入住时间是 3 点,但前台说,你知道入住时间是 3 点,而且可能之前都无法准备好......给我个机会,好吗。我不需要像个伸手去拿饼干罐的孩子那样被人指使……正确的做法应该是她这样说:“抱歉,房间正在打扫,等打扫好了我会立即通知你,我会发短信给你。” 我想我下次来这个地区的时候就不再住这家酒店了。埃弗拉塔地区有几家连锁酒店,虽然稍微远一点,但离我们这里也不过10分钟的路程……接下来两天我们遇到的其他工作人员都很好。房间还算干净,只是老式的浴缸淋浴,没有步入式淋浴……
酒店当时正在装修,他们给我们安排了一间紧邻施工现场的房间。机器噪音大得吓人,早上9点不到就开始了。我们根本没法休息。因为施工噪音太大,我11点前就退房了。我跟前台反映情况,他们说:“好吧,他根本不在乎。” 更糟糕的是,他们还说:“算了,你可以走了。” 那种条件怎么能租到房间呢?谁愿意花钱住在工地而不是度假胜地呢?真是糟透了。
我无法评论室内的情况,但当我到达酒店时,外面有四个人都在抽烟,而且看起来很吓人。一个在正门附近,另外三个在后面的装卸码头附近。停车场光线昏暗,我有一种很不祥的预感,不敢靠近。所以我就走了!
我太喜欢这家酒店了。它完全符合我一天住两晚的需求。抵达后,前台工作人员非常有礼貌,真诚友善,并且对我在摩根敦的生意很感兴趣。他们给了我一间很棒的房间(320)。
大堂宽敞明亮,通风良好。泳池和热水浴缸位于大堂内,但周围有私密墙。我很想去看看,但我一整天都没待在房间里。
其中一部电梯坏了,但这真的不是什么大问题。酒店比较老旧,但我觉得它很有魅力,而且你可以看出酒店进行了翻新,既提升了客人的舒适度,又保持了足够低的价格,从而提供了具有竞争力的价格。
我每晚支付100多美元,但我觉得完全值得,具体取决于你对住宿的需求。例如,两周前我住在一家高端精品酒店,每晚367美元。它很漂亮,经过全面翻新,非常漂亮。虽然能看到河景,但噪音太大,根本睡不着,所以我宁愿牺牲这些便利设施,也想像在这家假日酒店一样,享受安静祥和的睡眠。
房间很宽敞,床和枕头都很舒服。我还用黑光灯测试了床单,它们一尘不染。
整个入住期间,我都没听到任何声响。浴室虽然略显老旧,但水压还算可以,但不是特别好。早上六七点热水供应不足,所以我等了一个小时,八点洗了个澡,感觉还不错。
远离
泳池没有开放,声称需要维修,但整个入住期间都没人来修。房间很脏,浴室水槽里有蟑螂。这是我住过的所有酒店里最糟糕的早餐。
地理位置优越。早餐很棒。房间干净。泳池和热水浴缸因清洁而关闭。女儿想去游泳,非常失望,总的来说,这是一次不错的体验
过夜
只住了一晚。工作人员都很友好,房间很干净,酒店晚上很安静。下次还会住这里
非常好
The room was clean and comfortable! The lady at check in was super nice! The hotel was great. The pool was cold and the hot tub was too