酒店回复: It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us.
1.0分
商务出差
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One of the worst stays I’ve had here in a long time. First, the thermostat didn’t seem to work. I put it on 65 because the room was so hot when I first arrived. I had it on full blast and it never reached below 72 in the room. Then the TV wouldn’t work, the live stations would lose signal every 45 seconds.
The next morning I had left the hotel at 6am for a meeting and returned at 8am. From 8am to 2pm. There was a cleaning lady who slammed doors the entire time on the 7th floor. It shock my room and walls every time she did it. I couldn’t get back to sleep. I couldn’t do anything because she was so loud. Finally at around 2pm i gave up and went home a day early. The receptionist didn’t care or ask why I was leaving early. Even tho I mentioned that I couldn’t stay here another night. She didn’t seem interested, which is fine.
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酒店回复: Thank you for taking the time to share your feedback and for being our valued Guest. Normally our staff does a terrific job of responding to our guest's needs; in your case, that did not happen. We value your comments and will use them to ensure we are more consistent in our service levels. It would be our pleasure to have you back and leave you with a more favorable impression. Thank you for staying with us.
5.0分
其他
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Friendly staff at Check-in & Check Out we had a fairly clean room, there was a piece of candy under the edge of the bed and it wasn’t from us so not sure how clean it really was.
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酒店回复: We appreciate your review and acknowledging our friendly staff. Your valuable feedback is very important and allows us to monitor and continually improve our property. Thank you for staying with us, and we hope to have an opportunity to serve you again.
1.0分
情侣出游
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Room was dinghy and modly. Air quality was bad and woke up with a sore throat. To make it worse the morning of the 22nd there was no power. I couldn't shower because the bathroom was too dark and the room started getting cold.
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酒店回复: I sincerely apologize that we didn't meet your expectations. Thank you for providing us with some feedback to work with and learn from. Our guests' experience is of the utmost importance to us, and your comments help us improve and become a better hotel. We hope you will consider a return visit in the future as we would love to provide you with a better stay.
2.0分
商务出差
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The room was old. Worn out carpet, holes in the walls, filthy filter, refrigerator was making strange sounds and covered with graffiti and guess what was under the bed. Room should not be for sale until it’s corrected.
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酒店回复: Thank you for choosing to stay with us and for sharing your thoughts in your review. We genuinely appreciate your feedback. We sincerely apologize for not meeting your expectations during your visit. Your insights about potential improvements are invaluable to us, and we will use them to enhance our services. We truly value your feedback and hope to have the privilege of welcoming you back in the future for a much-improved stay.
4.0分
其他
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Comfortable Bed, but a very busy weekend spot, no
Solid stay. The staff are nice. This is a tremendously busy place on the weekends, with kids running in the halls until they let get reigned in at midnight. Comfortable beds. We were told on Friday that the pool doesn’t open until 3–which is kind of why I book this hotel routinely. I like to swim in the morning.
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酒店回复: While it sounds like you had a lot to like about your stay, I am very sorry that we didn't exceed your expectations overall. Your detailed feedback is appreciated as it helps us to focus on the areas that need our immediate attention for improvement. Please consider a return trip so we can provide you with a better experience.
2.0分
情侣出游
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Have to admit…the Atrium lobby was super cool. However, it sadly did not match the inside of our ‘dated’ room #222.
UGH…Those lamp shades need replacing. Plus, where’s the sofa???
I have pictures of the filthy hallway carpet and the gross area where the corner of the tub meets the bathroom floor. See for yourself.
We arrived to find only 1/2 roll of toilet paper for 2 people for a 2 night stay AND zero liquid soap in both soap dispensers.
$15 breakfast??? No thanks.
Oh, and my husband said the Kleenex box was nearly empty upon our arrival. Then WHY would we need a code for staff tip??? We pay well for good service but this was the worst in our 10 day stay down south.
Please respond and let me know how I can forward pics.
Thank you!
The birthday girl
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酒店回复: Our goal is to offer a bright, fresh, and comfortable hotel, so I sincerely regret we let you down in these areas. We are grateful for your patronage and your time in sharing this feedback. We do review it as a team to foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that comfort is our top priority.
4.0分
其他
Was very brief stayed one night left early the next morning did not eat breakfast
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酒店回复: It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us.
3.0分
情侣出游
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The staff was great and very responsive. I had an issue with the surprise parking fee, since it was a public parking lot with no parking tags required. It also wasn’t a secured lot. The staff removed the fee with no problem.
The hallway carpet was covered in stains and the room smelled old. The bathroom needs to be remodeled. There were stains on the bathtub and on the toilet. It had nothing to do with cleanliness, it was just a very old and dated facility. The breakfast was good, especially the omelette. I wouldn’t stay here again.
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酒店回复: Thank you so much for sharing your feedback! I’m delighted to hear that your stay was satisfactory overall, though I sincerely apologize for not delivering a truly memorable experience. We strive to exceed our guests' expectations, and your insights are invaluable in helping us improve. We genuinely appreciate your thoughts and hope to have the pleasure of welcoming you back in the future for an even more enjoyable stay!
好的
One of the worst stays I’ve had here in a long time. First, the thermostat didn’t seem to work. I put it on 65 because the room was so hot when I first arrived. I had it on full blast and it never reached below 72 in the room. Then the TV wouldn’t work, the live stations would lose signal every 45 seconds.
The next morning I had left the hotel at 6am for a meeting and returned at 8am. From 8am to 2pm. There was a cleaning lady who slammed doors the entire time on the 7th floor. It shock my room and walls every time she did it. I couldn’t get back to sleep. I couldn’t do anything because she was so loud. Finally at around 2pm i gave up and went home a day early. The receptionist didn’t care or ask why I was leaving early. Even tho I mentioned that I couldn’t stay here another night. She didn’t seem interested, which is fine.
Friendly staff at Check-in & Check Out we had a fairly clean room, there was a piece of candy under the edge of the bed and it wasn’t from us so not sure how clean it really was.
Room was dinghy and modly. Air quality was bad and woke up with a sore throat. To make it worse the morning of the 22nd there was no power. I couldn't shower because the bathroom was too dark and the room started getting cold.
The room was old. Worn out carpet, holes in the walls, filthy filter, refrigerator was making strange sounds and covered with graffiti and guess what was under the bed. Room should not be for sale until it’s corrected.
Comfortable Bed, but a very busy weekend spot, no
Solid stay. The staff are nice. This is a tremendously busy place on the weekends, with kids running in the halls until they let get reigned in at midnight. Comfortable beds. We were told on Friday that the pool doesn’t open until 3–which is kind of why I book this hotel routinely. I like to swim in the morning.
Have to admit…the Atrium lobby was super cool. However, it sadly did not match the inside of our ‘dated’ room #222.
UGH…Those lamp shades need replacing. Plus, where’s the sofa???
I have pictures of the filthy hallway carpet and the gross area where the corner of the tub meets the bathroom floor. See for yourself.
We arrived to find only 1/2 roll of toilet paper for 2 people for a 2 night stay AND zero liquid soap in both soap dispensers.
$15 breakfast??? No thanks.
Oh, and my husband said the Kleenex box was nearly empty upon our arrival. Then WHY would we need a code for staff tip??? We pay well for good service but this was the worst in our 10 day stay down south.
Please respond and let me know how I can forward pics.
Thank you!
The birthday girl
Was very brief stayed one night left early the next morning did not eat breakfast
The staff was great and very responsive. I had an issue with the surprise parking fee, since it was a public parking lot with no parking tags required. It also wasn’t a secured lot. The staff removed the fee with no problem.
The hallway carpet was covered in stains and the room smelled old. The bathroom needs to be remodeled. There were stains on the bathtub and on the toilet. It had nothing to do with cleanliness, it was just a very old and dated facility. The breakfast was good, especially the omelette. I wouldn’t stay here again.
酒店环境不错，服务态度也好，房间干净整洁，而且早餐的味道也不错，跟同事一起出差的，交通也方便，很满意！