Overall, the stay was excellent couldn’t ask for a better hotel. The company I was helping was cross the street so very convenient for me.
4.0分
其他
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Close to airport, early plane noise
The hotel is close to the airport and this stay the planes were much noisier. Not sure if the flight paths changed but do not remember this issue in June.
5.0分
其他
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Water Bottles
The hotel was located within my venue or events I was attending. I would have expected some water bottles in the room. I left a couple behind for the coffee. The only item that seems to need attention is the caulking around the tub needs work. Why are the entry doors hard to open?
4.0分
其他
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Racing Travels
The room was very clean, and the staff were so helpful and friendly. The only problem was the tub drained super slow, water would be up to your ankles when you showered, and I forgot to tell the front desk.
5.0分
其他
Breakfast had plenty of options. The bed was very comfortable. Check in/out was handled well - very friendly.
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酒店回复: Your 10/10 brightened our day! We’re so happy you had an enjoyable, comfortable experience with us and we look forward to seeing you again.
1.0分
家庭亲子
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WiFi wouldnt connect to devices. Pics of the hotel shows a hot tub but there was no hot tub. The lobby and dining area was extremely hot so was sweating while eating breakfast every morning. Very uncomfortable. I asked the person at the front desk about the WiFi issue and he said he didn’t know how to fix issue. I am very disappointed with my stay here and will not stay here in the future.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay. We understand how frustrating it can be when WiFi is not working properly, and we regret that our team member was unable to resolve the problem at the time.We also apologize for any confusion regarding the hot tub and for the discomfort in our lobby and dining area. Your comments are very important, and we will be addressing these concerns to improve the guest experience.We’re truly sorry your stay did not meet expectations and appreciate you bringing these issues to our attention.
2.0分
其他
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Staff was great and breakfast was good. I was very disappointed for the fact I only booked this hotel due to the website saying there was a pool and hot tub which I use for to relax and I have an athlete that uses it also but after his game we went to relax and there was not hot tub at all and the pool was cloudy and ice cold couldn’t even get in we asked the staff and they said they had trouble updating their website also didn’t tell us before our stay that they were under construction during our stay, then the room they initially gave us didn’t even have a tv where the beds were and the toilet tried overflowing so they have us a different room. We checked out early and went to another hotel and we have never done that before holiday inns never usually disappoint.
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酒店回复: Thank you for taking the time to share your experience with us. While we’re pleased to hear our staff provided great service and that you enjoyed breakfast, we sincerely apologize for the many frustrations you encountered during your stay. We understand how important the pool and hot tub amenities are, especially for relaxation and athletic recovery, and we regret that our website information did not reflect the current status after our renovations. We are actively working with our partners to ensure our listings are accurate and up to date.We also apologize for the room and maintenance issues you experienced and for not better communicating about our ongoing construction.Your feedback is extremely valuable, and we’ll be addressing these concerns with our team to prevent future disappointments.We appreciate you giving us the opportunity to host you, and we’re very sorry we fell short of your expectations this time. Holiday Inn Express & Suites values your loyalty, and we hope to welcome you back in the future for the experience you rightfully expected.
3.0分
其他
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Kenny's review
Pool was very cold not heated and its indoors. They only take card payment not cash or do they expect paypal card as payment. Other than that was very clean
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酒店回复: Thank you for sharing your feedback with us. We’re glad to hear you found our property very clean, as our team takes great pride in maintaining high standards. We do apologize for the disappointment with the pool temperature and for any confusion regarding payment options. At this time, we only accept card payments for security and convenience, but we’ll certainly keep your comments in mind. We appreciate your input and hope to have the opportunity to welcome you back for an even better stay.
3.0分
其他
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West side of Wichita is hoodie
Hotel was being updated. Rolloffs everywhere and freight containers. Looked new in design but mattress and pillows were not new
5.0分
其他
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The location was close to the animal park we visited. It was also conveniently located near two fast food locations, Sam’s club and Walmart. Hotel pool was nice with hours that allowed for it to be used.
Overall, the stay was excellent couldn’t ask for a better hotel. The company I was helping was cross the street so very convenient for me.
Close to airport, early plane noise
The hotel is close to the airport and this stay the planes were much noisier. Not sure if the flight paths changed but do not remember this issue in June.
Water Bottles
The hotel was located within my venue or events I was attending. I would have expected some water bottles in the room. I left a couple behind for the coffee. The only item that seems to need attention is the caulking around the tub needs work. Why are the entry doors hard to open?
Racing Travels
The room was very clean, and the staff were so helpful and friendly. The only problem was the tub drained super slow, water would be up to your ankles when you showered, and I forgot to tell the front desk.
Breakfast had plenty of options. The bed was very comfortable. Check in/out was handled well - very friendly.
WiFi wouldnt connect to devices. Pics of the hotel shows a hot tub but there was no hot tub. The lobby and dining area was extremely hot so was sweating while eating breakfast every morning. Very uncomfortable. I asked the person at the front desk about the WiFi issue and he said he didn’t know how to fix issue. I am very disappointed with my stay here and will not stay here in the future.
Staff was great and breakfast was good. I was very disappointed for the fact I only booked this hotel due to the website saying there was a pool and hot tub which I use for to relax and I have an athlete that uses it also but after his game we went to relax and there was not hot tub at all and the pool was cloudy and ice cold couldn’t even get in we asked the staff and they said they had trouble updating their website also didn’t tell us before our stay that they were under construction during our stay, then the room they initially gave us didn’t even have a tv where the beds were and the toilet tried overflowing so they have us a different room. We checked out early and went to another hotel and we have never done that before holiday inns never usually disappoint.
Kenny's review
Pool was very cold not heated and its indoors. They only take card payment not cash or do they expect paypal card as payment. Other than that was very clean
West side of Wichita is hoodie
Hotel was being updated. Rolloffs everywhere and freight containers. Looked new in design but mattress and pillows were not new
The location was close to the animal park we visited. It was also conveniently located near two fast food locations, Sam’s club and Walmart. Hotel pool was nice with hours that allowed for it to be used.