We have stayed in several Country Inn & Suites before. They have been dated and not always the cleanest, but never this level of ick. Our first room - I checked the sheets and there were so many different-colored stains (brown, red, yellow) and what looked like mold spots. It was unhealthy! I went to ask for another room. The woman at the front desk came to look at the sheets and agreed that she would not stay in that room. The second room had black mold in the bathroom and an air freshener scent so strong that my nose started burning and I could hardly breathe. But the sheets were better than the first. So glad my son was not with us; he would have had such a hard time breathing with his asthma. Unhealthy stay for sure. Will not be back.
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酒店回复: Dear Jet26452841297, Thank you for taking the time to share your feedback. We are truly sorry to hear about the issues you encountered during your stay. Cleanliness and guest comfort are top priorities for us, and we sincerely apologize that your experience did not reflect the standards we strive to maintain. We’re especially concerned to learn about the condition of the first room and the strong scent in the second. We completely understand how distressing that must have been, particularly given your son’s asthma concerns. Your comments have been shared with our housekeeping and maintenance teams for immediate review and correction, as this is not the level of quality or care we aim to provide. We do appreciate you bringing this to our attention and giving us the opportunity to make it right. It’s our hope that you might consider giving us another chance in the future so we can restore your confidence in our hotel and deliver the comfortable, clean, and welcoming experience that our guests deserve.
2.0分
家庭亲子
Clean room but no complimentary breakfast. We should have been warned about ongoing construction. Friendly service provided by kitchen staff named Janet.
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酒店回复: Dear Maps26303762734, Thank you for sharing your feedback with us. We’re happy to hear that you found your room clean and appreciated the friendly service from Janet. She’ll be so pleased to know she made a positive impression during your stay! We do apologize for the inconvenience caused by the ongoing construction and for the disappointment regarding breakfast. Our goal is always to communicate any temporary changes clearly, and we truly appreciate your understanding as we work to make improvements that will enhance the overall guest experience. We hope you’ll consider staying with us again once the renovations are complete so you can enjoy an even better visit. Safe travels, and thank you again for your kind words about our team!
1.0分
其他
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Our second time here will be our last. I am highly allergic to bed bugs so if a hotel room has them, ill know right away. Checking for bed bugs is one of the first things i do, but these buggers weren't hiding in the typical spots. I woke up to intense itching on my arms and they were all over my pillow. Several. I grabbed two in my fingers, took em down to the front desk; after ringing the bell for 5 minutes, I showed the front desk staff the welts on my arms and the proof literally in my hands; he was very kind and apologetic and gave me a full refund. He said that they do treat the room when they are aware. Hotel stayers beware.
4.0分
家庭亲子
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The room was spacious and clean. Staff was friendly and helpful. Price was great. Location was excellent. Close to St. Louis but still far enough away to not be in the middle of town. Close to many shopping and dining options. Only complaints were the pool was green and smelled and the breakfast could have had more options.
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酒店回复: Hi Caleb S, Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you enjoyed your stay and found the room to be spacious and clean, the staff friendly and helpful, and the location convenient. It’s also wonderful to know that our rates and proximity to both St. Louis and nearby shopping and dining options made your visit even more enjoyable. We sincerely appreciate your kind words, they mean a lot to our team, and we'll be sure to pass along your compliments to everyone who helped make your stay pleasant. That said, we’re also grateful that you shared your honest feedback regarding the pool and breakfast. We’re very sorry to hear about the condition of the pool during your visit. That is certainly not the experience we aim to provide, and we will be working closely with our maintenance team to ensure the pool is properly treated, maintained, and regularly monitored for cleanliness and water quality. Regarding breakfast, we understand the importance of starting the day with a satisfying meal. While we do our best to offer a variety of options, we recognize that there’s always room to expand and improve. Your comments have been noted, and we’ll be taking them into consideration as we look at ways to enhance our breakfast offerings for future guests. Thank you again for your thoughtful review and for choosing to stay with us. We hope to have the pleasure of welcoming you back again soon, and next time, we’ll do our best to make your experience even better from start to finish.
1.0分
情侣出游
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Less expensive than other hotels but we typically stay at this brand. Nice lobby, friendly service & pretty clean. However, the room was a little different. Chair had what looked like “butt” marks on the seat cushion & the bathtub had what looked like …well I can’t say. Look at the pictures. Breakfast left a lot to be desired too. I did pass the pictures onto management. As in another review, I believe this hotel was sold off with the right to keep the brand name. We have never had such a poor room as this. The next one a few days later was much worse!
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酒店回复: Dear Deanne L, Thank you for taking the time to share your feedback. We're glad to hear that you appreciated our friendly service and clean lobby. However, we sincerely apologize for the issues you encountered during your stay. Cleanliness and comfort are our top priorities, and it’s disappointing to hear that your room didn’t meet the high standards we strive for. We are addressing the concerns regarding the chair and the bathtub, and we appreciate you bringing them to our attention by passing the photos to management. Our goal is to provide a comfortable and welcoming experience for all of our guests, and we will be taking the necessary steps to ensure this type of issue does not occur in the future. We also regret that the breakfast didn’t meet your expectations. We continuously seek ways to improve our offerings, and your comments will be shared with our team for further review. We truly value your loyalty to the brand and hope you’ll give us another chance to provide a much better experience next time.
5.0分
商务出差
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The Hotel was great. The management was very helpful!! The breakfast was full, I didn't know what was wrong with my xbox but it was not connecting to the wifi, The management came and helped me out on the spot, that was great, the rooms nice and clean.
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酒店回复: Hi craigmC263ZF, Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that you had a great stay and that our management team was able to assist you right away with your Xbox and Wi-Fi connection. We always strive to go above and beyond to help our guests, no matter the need. It's wonderful to know that you also enjoyed our full breakfast and found your room to be clean and comfortable. Providing exceptional service and a welcoming environment is something we take great pride in, and your kind words are truly appreciated. I’ll be sure to share your feedback with the team. They will be delighted to know they made a positive impact on your stay. Thank you again for choosing our hotel. We look forward to welcoming you back whenever your travels bring you to the area!
5.0分
家庭亲子
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Came in from Springfield Missouri and had a lovely stay. The room was nice and clean. The breakfast was great and i loved making my own waffle with the iron! The receptionist Tina was awesome and very helpful! This will be my spot the next time i come to town!
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酒店回复: Hi 296ambrb, Thank you for your wonderful review! We're delighted to hear that you had such a lovely stay with us, and we're glad you enjoyed the clean room and our breakfast, especially the waffle-making station. I'll be sure to pass along your kind words to Tina—she’ll be thrilled to know she made your stay even more enjoyable! We can’t wait to welcome you back as your go-to spot the next time you're in town.
5.0分
独自旅行
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Would definitely stay at this hotel again. Courteous staff, clean and smoke free. Would highly recommend this hotel to anyone. Coming off a 7-hour drive through heavy rain...this was a welcoming rest stop. Was provided a room close to the elevator due to walking limitations without any hassles. Excellent customer service.
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酒店回复: Hi ccrider13, Thank you so much for taking the time to share your thoughtful review. We’re thrilled to hear that you had such a positive experience during your stay with us, especially after a long and rainy drive. It means a lot to know that we could offer you a welcoming and restful place to land. We’re glad our team was able to accommodate your request for a room near the elevator without any hassle. Our goal is always to make travel as easy and comfortable as possible, especially for guests with mobility concerns, so we're happy to know that this small detail helped make your stay better. Your kind comments about our courteous staff, clean and smoke-free environment, and overall service truly mean the world to us. We pride ourselves on offering both comfort and convenience, and it’s wonderful to hear we hit the mark for you. Thank you again for the glowing recommendation, that’s the highest compliment we could ask for. We would love to welcome you back the next time you're in the area, whether it’s rain or shine.
很喜欢！
酒店的房间很舒适，干净，适合工作度假和休闲。环境干净整洁，安静。
酒店的位置很好，交通方便
酒店提供的Wi-Fi也很连接稳定。
We have stayed in several Country Inn & Suites before. They have been dated and not always the cleanest, but never this level of ick. Our first room - I checked the sheets and there were so many different-colored stains (brown, red, yellow) and what looked like mold spots. It was unhealthy! I went to ask for another room. The woman at the front desk came to look at the sheets and agreed that she would not stay in that room. The second room had black mold in the bathroom and an air freshener scent so strong that my nose started burning and I could hardly breathe. But the sheets were better than the first. So glad my son was not with us; he would have had such a hard time breathing with his asthma. Unhealthy stay for sure. Will not be back.
Clean room but no complimentary breakfast. We should have been warned about ongoing construction. Friendly service provided by kitchen staff named Janet.
Our second time here will be our last. I am highly allergic to bed bugs so if a hotel room has them, ill know right away. Checking for bed bugs is one of the first things i do, but these buggers weren't hiding in the typical spots. I woke up to intense itching on my arms and they were all over my pillow. Several. I grabbed two in my fingers, took em down to the front desk; after ringing the bell for 5 minutes, I showed the front desk staff the welts on my arms and the proof literally in my hands; he was very kind and apologetic and gave me a full refund. He said that they do treat the room when they are aware. Hotel stayers beware.
The room was spacious and clean. Staff was friendly and helpful. Price was great. Location was excellent. Close to St. Louis but still far enough away to not be in the middle of town. Close to many shopping and dining options. Only complaints were the pool was green and smelled and the breakfast could have had more options.
Less expensive than other hotels but we typically stay at this brand. Nice lobby, friendly service & pretty clean. However, the room was a little different. Chair had what looked like “butt” marks on the seat cushion & the bathtub had what looked like …well I can’t say. Look at the pictures. Breakfast left a lot to be desired too. I did pass the pictures onto management. As in another review, I believe this hotel was sold off with the right to keep the brand name. We have never had such a poor room as this. The next one a few days later was much worse!
The Hotel was great. The management was very helpful!! The breakfast was full, I didn't know what was wrong with my xbox but it was not connecting to the wifi, The management came and helped me out on the spot, that was great, the rooms nice and clean.
Came in from Springfield Missouri and had a lovely stay. The room was nice and clean. The breakfast was great and i loved making my own waffle with the iron! The receptionist Tina was awesome and very helpful! This will be my spot the next time i come to town!
Would definitely stay at this hotel again. Courteous staff, clean and smoke free. Would highly recommend this hotel to anyone. Coming off a 7-hour drive through heavy rain...this was a welcoming rest stop. Was provided a room close to the elevator due to walking limitations without any hassles. Excellent customer service.