酒店回复: Hello Nelson, Thank you for sharing your feedback. We appreciate your insights and take all guest comments seriously. Your experience is important to us, and we will ensure your concerns are communicated to the relevant team. We hope you consider staying with us again in the future so we may provide you with a more enjoyable experience.
1.0分
家庭亲子
Bugs killed 4, ice machine broken, pool listed as heated, heater broke, did not restock breakfast was there at 9am on Saturday was serving till 10am
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酒店回复: Hello Kimberly,We appreciate you taking the time to share your feedback. Your comments regarding the bugs, ice machine, pool temperature, and breakfast restocking have been noted and will be addressed internally. Ensuring a comfortable and enjoyable experience for our guests is important to us, and we appreciate your insights as we continue to improve our services. Thank you for your input, and we hope you will consider staying with us again in the future.
5.0分
家庭亲子
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My only complaint is that we reserved a room with two queen size beds and we we went to check in there were no more beds with two rooms. I did have to sleep on the chaise lounge as the person I was traveling with was my brother.
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酒店回复: Hello Michelle,Thank you for sharing your experience. We apologize for the inconvenience you faced with your room reservation. While we strive to accommodate all requests, occasionally challenges arise during busy periods. We appreciate your understanding and hope the rest of your stay was enjoyable, as your feedback helps us improve our services in the future.
2.0分
家庭亲子
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Pool was way over chlorinated. Eyes were burning and I didn’t even get in the pool. My kids did and their eyes were burning even after showering, using eye drops, and trying to wash them out even hours later. Wouldn’t let them get back in due to this. Also the water was very cold. A couple of times there was no water pressure in the bath. My son had to wait over an hour to take a shower due to this. Tried to go ask the front desk about it. Rang the bell twice and nobody ever came to the front desk. Breakfast food was okay for free but I’ve had much better free breakfasts at other hotels.
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酒店回复: Hello Cassandra,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the issues you experienced with the pool's water quality and temperature, as well as the concerns with water pressure. It's essential for our guests to feel comfortable and enjoy their time with us. Your insights about the breakfast offerings will also be taken into consideration for future improvements. We value your input and hope to enhance our services for all guests in the future.
5.0分
商务出差
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The remodel is coming along great and as always, the staff are very friendly and the breakfast is good. Oh, its only 20 min. from the enterprise center, the home of the Blues!
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酒店回复: Hello Jeff,Thank you for your positive feedback! We're thrilled to hear you enjoyed our friendly staff, breakfast offerings, and convenient location near the Enterprise Center. Your comments about the ongoing remodel are appreciated, and we look forward to welcoming you back to experience the finished upgrades. Safe travels and we hope to see you again soon!
3.0分
情侣出游
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I stay here often. It seems each stay progessively gets worse. They are doing renovations on the lobby area but they really need to do renovations on the actual rooms. Our room had black mold on the ceiling in the bathroom. Our TV didn’t work. The hallways are gross. The last time I was here, the elevator had an inspection posting that was expired by over a year so it hadn’t been inspected when it should be.
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酒店回复: Hello Mary,Thank you for sharing your concerns regarding your recent stay. We appreciate your loyalty and understand that these issues have affected your experience. Your feedback about the room conditions, TV functionality, and elevator inspection is valuable and will be communicated to the appropriate departments for review. Please be assured that we are committed to maintaining the highest standards for our guests and take your comments seriously. Your insights play a crucial role in shaping our future improvements.
2.0分
家庭亲子
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The property itself is nice. We had some difficulties with our booking. Original 2 queen beds were removed and ofcer kig beds and the room was very warm and so we had to switch out. After returning from a day out, we ended up locked out of one of our rooms. Things just happened that threw our trip off.
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酒店回复: Hello Roosevelt,Thank you for sharing your experience. We're glad to hear you found the property itself nice despite the challenges you faced with your booking and room access. We understand how these issues can be frustrating and appreciate your feedback. It’s important for us to learn from our guests' experiences, and we will pass along your comments to the appropriate team for review. Your insights help us improve our services and processes moving forward.
4.0分
家庭亲子
The room was small and has no closet but was decently clean. Staff were friendly.
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酒店回复: Hello Sarah,Thank you for your feedback regarding your recent stay. We're glad to hear that you found our staff to be friendly and your room decently clean. We appreciate your insights about the room size and lack of a closet, as it helps us understand our guests' preferences better. Your comments will be taken into consideration as we continue to improve our offerings for future guests. We hope to welcome you back again soon for a more enjoyable experience.
过去一年里我因为出差在这家酒店住过好几次，性价比还不错。它家提供的设施有：每间房含两位客人的免费早餐、免费WiFi、24小时热水、泳池和健身中心。我之所以在过去一年里频繁选择这里，主要是因为我在伊利诺伊州费尔维尤海茨的TJ Maxx工作，而我住的地方离这儿有40分钟车程，这是离我工作地点最近的酒店之一。
需要注意的主要有两点：因为酒店比较老，房间里没有微波炉和迷你冰箱，但楼下的厨房区域有个微波炉，前台工作人员很乐意让客人使用。另外，酒店正对着一条主要高速公路，很多人经常往返圣路易斯，所以如果你的房间在靠高速公路那侧，正对着车流，可能会非常吵。如果你像我一样习惯了吵闹的环境，可能没什么影响，但如果你不习惯，睡眠质量可能就不会太好。
早餐挺好的，有炒蛋、香肠、果汁、酸奶、百吉饼、有时会有土豆、麦片和全脂牛奶等多种选择。
这酒店挺不错的，我住了一晚，干净整洁。早餐选择不是很多！
好的
Bugs killed 4, ice machine broken, pool listed as heated, heater broke, did not restock breakfast was there at 9am on Saturday was serving till 10am
My only complaint is that we reserved a room with two queen size beds and we we went to check in there were no more beds with two rooms. I did have to sleep on the chaise lounge as the person I was traveling with was my brother.
Pool was way over chlorinated. Eyes were burning and I didn’t even get in the pool. My kids did and their eyes were burning even after showering, using eye drops, and trying to wash them out even hours later. Wouldn’t let them get back in due to this. Also the water was very cold. A couple of times there was no water pressure in the bath. My son had to wait over an hour to take a shower due to this. Tried to go ask the front desk about it. Rang the bell twice and nobody ever came to the front desk. Breakfast food was okay for free but I’ve had much better free breakfasts at other hotels.
The remodel is coming along great and as always, the staff are very friendly and the breakfast is good. Oh, its only 20 min. from the enterprise center, the home of the Blues!
I stay here often. It seems each stay progessively gets worse. They are doing renovations on the lobby area but they really need to do renovations on the actual rooms. Our room had black mold on the ceiling in the bathroom. Our TV didn’t work. The hallways are gross. The last time I was here, the elevator had an inspection posting that was expired by over a year so it hadn’t been inspected when it should be.
The property itself is nice. We had some difficulties with our booking. Original 2 queen beds were removed and ofcer kig beds and the room was very warm and so we had to switch out. After returning from a day out, we ended up locked out of one of our rooms. Things just happened that threw our trip off.
The room was small and has no closet but was decently clean. Staff were friendly.