酒店回复: Thank you for taking a moment to share your feedback. I am terribly sorry for the inconvenience of the hot tub being out of order. Unfortunately, we had some unexpected maintenance issues that required immediate attention. We do hope to welcome you back in the future.
5.0分
其他
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The staff was great, room, amenities excellent. My old friend Mike Rose told me the Hilton Brand would always be the best place to say, and you guys have lived up to that standard.
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酒店回复: Thank you so much for taking the time to share your positive feedback. We’re thrilled to hear you enjoyed your stay and truly appreciate your kind words. Your comments will be shared with our team, and we look forward to welcoming you back in the future.
4.0分
其他
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All staff were professional, the facilities were well maintained, but the building was built poorly, which not much can be done about; you could hear people talking in an adjacent room and people walking (or should I say “stomping?”) on the floor above my room. Hilton Garden Inn OP is a very good hotel, and there are much worse hotels in the area, but there are also somewhat better hotels in the vicinity, too.
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酒店回复: Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you found our staff professional, and our facilities well maintained. We also appreciate your honest comments regarding sound transfer between rooms. While some aspects of the building’s construction are outside of our control, your feedback is valuable and has been shared with our team as we continue to look for ways to enhance guest comfort. We’re grateful for your perspective and hope to have the opportunity to welcome you back in the future.
5.0分
情侣出游
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We did not have breakfast because of the cost. Restaurant/bar did not have beer on tap. Excellent staff. Spacious room with nice bathroom. Toilet ran which I reported. Hot tub was nice but got cloudy over the weekend.
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酒店回复: Thank you for sharing your feedback with us. We’re glad to hear you enjoyed the spacious room, the bathroom, the hot tub, and especially our excellent staff. We appreciate you letting us know about the running toilet, as well as your comments regarding breakfast pricing, beverage options, and the hot tub becoming cloudy over the weekend. Your feedback has been shared with our team so these items can be reviewed and addressed. We truly value your input and hope to have the opportunity to welcome you back for an even better experience in the future.
4.0分
其他
Swimming pool was cold. The hot tub was nice. The beds were great. Staff was friendly and helpful.
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酒店回复: Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed our beds, hot tub, and found our staff friendly and helpful. We also appreciate your comment regarding the pool temperature and will share it with our team as we continue to look for ways to enhance the guest experience.We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.
3.0分
家庭亲子
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The pool was small and the water was very cold. For the amount of money spent nighly, I was disappointed in the fact that we also had to spend an additional $30 for the continental breakfast
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酒店回复: Thank you for taking the time to share your feedback with us. We’re sorry to hear that the pool size and water temperature were disappointing during your stay, and we understand how that could affect your overall experience. We also appreciate your comments regarding the cost of breakfast. At Hilton Garden Inn, breakfast is offered separately and includes freshly prepared hot items made to order, along with a variety of continental options, which is why it is not included in the nightly rate. Your feedback has been shared with our team, as it is important to us in evaluating the guest experience. We hope to have the opportunity to welcome you back and provide a more enjoyable stay in the future.
5.0分
其他
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Staff at the check in was nice helpful and smiles it’s nice to see someone enjoying their job. Room was clean the outdoor spaces are why I decided on this hotel but all of this hotel exceeded my expectations! Sat outside with complimentary coffee and watched a Kansas sunrise😊
酒店正在翻修，但几乎看不出来，除了停车场。员工非常友好，酒店也很棒。
很棒的住宿体验。除了床有点太硬，枕头不够支撑外，总的来说我们住得很愉快。房间、走廊、大堂等地方都非常干净。
有毒蒸汽和废气：呼吸困难！
太可怕了！胶水和新地毯散发出的有毒烟雾和蒸汽。我和我88岁的老母亲因为吸入有毒蒸汽，整晚都没睡。我们简直中毒了！第二天，我们不得不在毫无睡意的情况下开了8个小时的车。酒店应该提前告知我们这次装修，因为如果我知道的话，我绝对不会预订这家酒店。这会带来健康隐患——吸入的蒸汽会进入大脑（身体/肝脏需要代谢），导致睡眠不足（其影响会持续2-3周），而且在毫无睡意的情况下开车也非常危险。我们住酒店是为了睡觉，而不是为了浸泡在化学物质中，遭受毒物中毒和睡眠不足的折磨！这太过分了，完全不能接受！！！如果你关心自己的健康，就不要住这家酒店！！！
酒店还行。员工很棒，但早餐很贵，热水浴缸也坏了。总的来说，还行。
The staff was great, room, amenities excellent. My old friend Mike Rose told me the Hilton Brand would always be the best place to say, and you guys have lived up to that standard.
All staff were professional, the facilities were well maintained, but the building was built poorly, which not much can be done about; you could hear people talking in an adjacent room and people walking (or should I say “stomping?”) on the floor above my room. Hilton Garden Inn OP is a very good hotel, and there are much worse hotels in the area, but there are also somewhat better hotels in the vicinity, too.
We did not have breakfast because of the cost. Restaurant/bar did not have beer on tap. Excellent staff. Spacious room with nice bathroom. Toilet ran which I reported. Hot tub was nice but got cloudy over the weekend.
Swimming pool was cold. The hot tub was nice. The beds were great. Staff was friendly and helpful.
The pool was small and the water was very cold. For the amount of money spent nighly, I was disappointed in the fact that we also had to spend an additional $30 for the continental breakfast
Staff at the check in was nice helpful and smiles it’s nice to see someone enjoying their job. Room was clean the outdoor spaces are why I decided on this hotel but all of this hotel exceeded my expectations! Sat outside with complimentary coffee and watched a Kansas sunrise😊