酒店回复: April, it’s wonderful to hear you had a great time at Courtyard Charleston Historic District. The team is delighted that Vanessa made such a positive impression and was able to offer assistance. Thank you for your recommendation!
1.0分
情侣出游
原文
翻译提供方：Google
工作人员没有询问我们的住宿情况以及房间或其他方面是否有任何问题。
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酒店回复: Yama, it is always a priority to ensure a positive experience for guests. It sounds like the team may not have met your expectations on this visit. Our team is committed to providing attentive service and appreciates feedback as it is invaluable in striving for improvement.
2.0分
家庭亲子
原文
翻译提供方：Google
汽车旅馆的感觉，过时、肮脏，而且价格昂贵。
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酒店回复: Jennifer, the team appreciates your feedback. They are continuously working on enhancing the environment to ensure all guests have a more pleasant experience.
4.0分
其他
原文
翻译提供方：Google
房间很宽敞，床很舒服。
空调运转良好而且声音不大。淋浴效果很好。
水槽需要维护，因为排水管不起作用。
房间相当干净，家具周围的地板上有明显的灰尘/污垢。
毛巾很粗糙，有高乐氏的味道。
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酒店回复: Melanie, thank you for sharing your experience with us. It's pleasing to see your comments about the sizeable room and comfortable bed at Courtyard Charleston Historic District. We appreciate your feedback regarding some aspects of the room such as the need for sink maintenance and cleanliness, and have taken it into consideration. Your comment about the quality and scent of our towels has also been heard. Ensuring your comfort is our main priority, and we hope that on your next stay, you will note improvements in these areas.
5.0分
家庭亲子
Was a complete great experience from valet to check out. Was best stay for is out of MANY stays in hotels across country.
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酒店回复: Thank you so much for sharing your wonderful feedback. We’re thrilled you had such a great experience at Courtyard Charleston Historic District, from arrival to departure. Your kind words mean a lot to our team, and we hope to welcome you back again soon!
5.0分
其他
Excellent location to the downtown area. Spacious two queen bed room. Coffee shop and lite meals available during certain times. Highly recommend this hotel.
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酒店回复: Thank you for sharing your experience at Courtyard Charleston Historic District. We're delighted to hear you enjoyed our central location and found your room comfortable and spacious. It's great to know that our coffee shop and dining options added to your stay. We truly appreciate your recommendation and hope to welcome you back soon.
3.0分
其他
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The rate for this hotel is presumably based on its location. The same hotel in Mt. Pleasant would likely cost less than 1/2. Overpriced for what you get, but the location is within the Charleston Historic District. Room is adequate, but nothing fancy - typical room you'd see at any reputable hotel chain. The balcony was very tiny and overlooked the top of a gas station. Walls paper thin - had to call front desk to control noise in adjacent unit. Annoying noise also coming from rooftop air conditioner compressor. Told if we had handicap sticker no need to pay for Valet Parking but was charged $130.00 for 3 days which manager eventually reversed. Kudos to the restaurant manager who empathized with the concerns we had regarding the Valet Parking and offered a free breakfast. If we visit Charleston again would not pay $400+ / night and likely would stay at a hotel just outside the city (5–10-minute ride to attractions in city). There are plenty of parking garages near the attractions. Boone Hall is out of the city and would require driving anyway. For restaurants there are many on the very close outskirts of Charleston for just a light meal outside of the city that are reasonably priced. Charleston restaurant prices seem to rival New York City. This is a pricey place to visit and somewhat caters to the elite who don't pay attention to the cost. A very lovely city and well worth visiting but plan your itinerary in a smart way that avoids the exorbitant tourist prices.
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酒店回复: David, thank you for sharing your detailed feedback. We understand your concerns about value and noise, and appreciate you noting the positive experience with our restaurant manager. Your comments will be reviewed with our team as we work to improve the guest experience. We’re glad you enjoyed exploring Charleston and hope your next visit to the city is memorable.
5.0分
其他
Unique & cozy ambiance.Stylish & clean room. Check in & parking staff very friendly.
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酒店回复: Thank you for your kind words about your stay at Courtyard Charleston Historic District. We’re delighted you enjoyed the unique atmosphere, stylish accommodations, and welcoming team members. It means a lot to know you had such a positive experience, and we hope to welcome you back soon.
3.0分
其他
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Will not stay here again!
For the price - they don’t really offer you anything. No restaurant even though they say you have access to food 24/7. You have to pay for valet even though where the parking is located you can literally walk to your car faster. We walked or ubered everywhere. Don’t have enough staff at the small bar… limited food… and the price for 2 small coffees and 2 bagels $27.
We were there 2 nights and NEVER had anyone make the bed, empty our trash… or even clean the room.
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酒店回复: Helen, thank you for sharing your comments. The hotel team continually reviews services and amenities to provide guests with a comfortable experience, and your feedback is valued. The team works to ensure both convenience and efficient service, and your observations help to inform ongoing efforts.
万怡酒店非常棒！位置便利，而且能欣赏到美丽的城市景观。我很享受在这里的时光，
我们到达时遇到了一个问题，我们本该有一张折叠床，但床却没有。前台的Vanessa非常乐于助人。我非常感谢她，并推荐她。
工作人员没有询问我们的住宿情况以及房间或其他方面是否有任何问题。
汽车旅馆的感觉，过时、肮脏，而且价格昂贵。
房间很宽敞，床很舒服。
空调运转良好而且声音不大。淋浴效果很好。
水槽需要维护，因为排水管不起作用。
房间相当干净，家具周围的地板上有明显的灰尘/污垢。
毛巾很粗糙，有高乐氏的味道。
Was a complete great experience from valet to check out. Was best stay for is out of MANY stays in hotels across country.
Excellent location to the downtown area. Spacious two queen bed room. Coffee shop and lite meals available during certain times. Highly recommend this hotel.
The rate for this hotel is presumably based on its location. The same hotel in Mt. Pleasant would likely cost less than 1/2. Overpriced for what you get, but the location is within the Charleston Historic District. Room is adequate, but nothing fancy - typical room you'd see at any reputable hotel chain. The balcony was very tiny and overlooked the top of a gas station. Walls paper thin - had to call front desk to control noise in adjacent unit. Annoying noise also coming from rooftop air conditioner compressor. Told if we had handicap sticker no need to pay for Valet Parking but was charged $130.00 for 3 days which manager eventually reversed. Kudos to the restaurant manager who empathized with the concerns we had regarding the Valet Parking and offered a free breakfast. If we visit Charleston again would not pay $400+ / night and likely would stay at a hotel just outside the city (5–10-minute ride to attractions in city). There are plenty of parking garages near the attractions. Boone Hall is out of the city and would require driving anyway. For restaurants there are many on the very close outskirts of Charleston for just a light meal outside of the city that are reasonably priced. Charleston restaurant prices seem to rival New York City. This is a pricey place to visit and somewhat caters to the elite who don't pay attention to the cost. A very lovely city and well worth visiting but plan your itinerary in a smart way that avoids the exorbitant tourist prices.
Unique & cozy ambiance.Stylish & clean room. Check in & parking staff very friendly.
Will not stay here again!
For the price - they don’t really offer you anything. No restaurant even though they say you have access to food 24/7. You have to pay for valet even though where the parking is located you can literally walk to your car faster. We walked or ubered everywhere. Don’t have enough staff at the small bar… limited food… and the price for 2 small coffees and 2 bagels $27.
We were there 2 nights and NEVER had anyone make the bed, empty our trash… or even clean the room.