酒店回复: Thank you for taking the time to let us know about your experience while staying with us.Proper management has been notified to address the issues mentioned in your review and we apologize in falling short of meeting as well as not exceeding your expectations. We look forward to hosting you again.
5.0分
其他
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Wonderful stay
Great location. Beautiful hotel and friendly staff. The hotel stay includes certain amenities that we weren’t made aware of at check in such as 2 protein balls each morning and 2 passes to museums. We thought we reserved a balcony room and was told we’d get one but it wasn’t available at check in. Overall great place and would definitely stay here again.
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酒店回复: Thank you for the feedback about your recent experience. We appreciate your loyalty to Marriott and for choosing to stay with us. We're delighted to hear you enjoyed your experience with us, and we hope to host you again when you return to Charleston!
5.0分
家庭亲子
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The Lindy is always a great hotel for location, safety and comfort. It's luxurious without being outrageously priced. It's in the heart of all the shopping and it's my go to in Charleston.
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酒店回复: Thank you for the feedback about your recent experience, we're delighted to hear you enjoyed your stay with us. Thank you again for your loyalty to Marriott, we look forward to hosting you again when you return to Charleston!
4.0分
家庭亲子
Bed was very comfortable; Staff was supper nice and helpful. Bathroom needs vent fan.
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酒店回复: Thank you for your feedback about your recent experience. We're delighted to hear you enjoyed your stay with us. We will use the information you provided to evaluate ways ton increase ventilation inside the bathroom. We hope to host you again when you return to Charleston.
5.0分
家庭亲子
The property was walking to shopping destination. And the staff were all attentive to your needs.
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酒店回复: Thank you for your feedback about your recent experience, we're delighted to hear you enjoyed your experience and explored our local neighborhood. Thank you for the recognition of our staff, we love hearing when our staff goes above and beyond. We look forward to hosting you when you return to Charleston!
5.0分
其他
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Nice sized rooms, clean, and extremely friendly staff. It is located a block from the main tourist area and it is quiet. We didn't hear any noise from traffic, visitors, or guests. It feels secluded even though it is a block away. The valets and bellmen are really nice and courteous.
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酒店回复: Thank you for the feedback about your recent experience, we're delighted to hear you enjoyed your stay with us. Thank you for your loyalty to Marriott and for choosing to stay with us, we look forward to hosting you again when you return to Charleston!
3.0分
其他
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Hotel is dated. Dark rooms and halls. Terrible showers. No full length mirror in my room.
Balcony was filthy and unusable. Very, very small room. Too small for a nightstand on both sides of the bed. Could only get into one side of the bed. Staff are WONDERFUL. I rented two rooms and they were subpar.
The room was booked for $400 per night for Tuesday night and doubled in price to $800 for Friday night. We checked out early.
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酒店回复: Thank you for the feedback about your recent experience. We sincerely apologize the stay didn't meet as well as exceed your expectations for the experience. We will follow up with our team to ensure the proper follow up and cleaning procedures are being used to clean the balconies.
5.0分
情侣出游
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As soon as you walk up to the valet area, super helpful (especially Brian), front desk awesome and our room was lovely!!! Really liked the bunny bathroom wallpaper! Ate dinner at Lenoir and it was delicious/great staff with good service. Many thx Lindy for an excellent experience!
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酒店回复: Thank you for choosing to stay with us as well as for your loyalty to Marriott. We're delighted to hear you enjoyed your stay and your meal in Lenoir. Thank you for your recognition for the service Brian provided you. We hope to host you again when you return to Charleston!
3.0分
家庭亲子
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So, we actually had a lovely one-night stay at this property but our experience shows how one simple staff interaction can impact the overall impression, good or bad. My son and I checked in and were warmly welcomed by two lovely front desk staffers. They were friendly, helpful and funny and it was great. Our room was nice and the location fantastic. The next morning I went to the desk to enquire if it might be possible to stay for one more night. My experience couldn't have been more different. Almost like it was a different hotel. They were rude and dismissive even before I got the question out of my mouth. I thanked them anyway and when it was time to actually leave, I went back to simply drop my key and there was only one person there this time - she didn't even look at me and simply flicked her nail at the key drop box without a word. Not a 'hope you had a nice stay' or a 'safe travels' or a 'goodbye'. A nail flick. I wished her a good day with a smile and left. To be clear: for this I paid almost $1,000 Canadian dollars plus $50/parking and plus breakfast. For $1,000 I expect eye contact, manners and actual words. They could even have pretended to check the computer for an available room. But no. So that's why I hesitated before leaving this review and waited more than a month before doing so. I am a Bonvoy member. This is a lovely property and the room was great. The night desk was amazing. Check out? Sadly, that lousy experience is what I remember most about my stay.
房间很普通，但我也没指望有什么特别的。听说他们的套房很棒！地理位置绝佳！员工也很棒！
入住时，我对这家酒店很满意。进入房间后，一切都很令人失望，我很生气，我竟然花了那么多钱在这家酒店。我很高兴地提交了我们酒店房间的景色，那真是太糟糕了，淋浴不能用，房间里的温度一直保持在 75 度。所有这些都很好，我保持沉默，然而，在退房时，我以 Bonvoy 会员的身份好心地询问他们是否允许我下午 1 点退房，因为我们的航班因北方的雪而延误。他们给了我到 12 点的时间，并告诉我只要把钥匙还给前台，就好像我不被信任一样。一个小时的时间和金钱似乎很容易要求，但前台的女士们却不给我这个机会。对于万豪酒店来说，这真是一个坏名声，我从未经历过。我们出去找另一家酒店，因为我们的航班被取消了，我们决定带着善意和感激把钱给另一家酒店。
Ps 停车费每天 46 美元——比我租的车还贵
Wonderful stay
Great location. Beautiful hotel and friendly staff. The hotel stay includes certain amenities that we weren’t made aware of at check in such as 2 protein balls each morning and 2 passes to museums. We thought we reserved a balcony room and was told we’d get one but it wasn’t available at check in. Overall great place and would definitely stay here again.
The Lindy is always a great hotel for location, safety and comfort. It's luxurious without being outrageously priced. It's in the heart of all the shopping and it's my go to in Charleston.
Bed was very comfortable; Staff was supper nice and helpful. Bathroom needs vent fan.
The property was walking to shopping destination. And the staff were all attentive to your needs.
Nice sized rooms, clean, and extremely friendly staff. It is located a block from the main tourist area and it is quiet. We didn't hear any noise from traffic, visitors, or guests. It feels secluded even though it is a block away. The valets and bellmen are really nice and courteous.
Hotel is dated. Dark rooms and halls. Terrible showers. No full length mirror in my room.
Balcony was filthy and unusable. Very, very small room. Too small for a nightstand on both sides of the bed. Could only get into one side of the bed. Staff are WONDERFUL. I rented two rooms and they were subpar.
The room was booked for $400 per night for Tuesday night and doubled in price to $800 for Friday night. We checked out early.
As soon as you walk up to the valet area, super helpful (especially Brian), front desk awesome and our room was lovely!!! Really liked the bunny bathroom wallpaper! Ate dinner at Lenoir and it was delicious/great staff with good service. Many thx Lindy for an excellent experience!
So, we actually had a lovely one-night stay at this property but our experience shows how one simple staff interaction can impact the overall impression, good or bad. My son and I checked in and were warmly welcomed by two lovely front desk staffers. They were friendly, helpful and funny and it was great. Our room was nice and the location fantastic. The next morning I went to the desk to enquire if it might be possible to stay for one more night. My experience couldn't have been more different. Almost like it was a different hotel. They were rude and dismissive even before I got the question out of my mouth. I thanked them anyway and when it was time to actually leave, I went back to simply drop my key and there was only one person there this time - she didn't even look at me and simply flicked her nail at the key drop box without a word. Not a 'hope you had a nice stay' or a 'safe travels' or a 'goodbye'. A nail flick. I wished her a good day with a smile and left. To be clear: for this I paid almost $1,000 Canadian dollars plus $50/parking and plus breakfast. For $1,000 I expect eye contact, manners and actual words. They could even have pretended to check the computer for an available room. But no. So that's why I hesitated before leaving this review and waited more than a month before doing so. I am a Bonvoy member. This is a lovely property and the room was great. The night desk was amazing. Check out? Sadly, that lousy experience is what I remember most about my stay.