Breakfast was great, the staff was SO accommodating! We needed and extra room, and we needed a late checkout. The Manager was so nice and took care of all of our needs! This was my third stay in about 1.5 years and I will definitely be back again!!
酒店回复: Thank you for your review. We always look forward to seeing you.
5.0分
家庭亲子
The room is very clean. The staff were very friendly and accommodating with our questions.
酒店回复: Thank you for your review.
3.0分
其他
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Welcomed in, very loud underneath us. It was a birthday party with lots of kids. Wanted to swim and the pool was very cloudy with a lot of stuff floating in it. Will stay next door next month.
酒店回复: Thank you for your review.
4.0分
家庭亲子
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Close to freeway 80 makes it easier for quick get off and on travel road trip. Hotel is clean. Only problem is clogged toilet and slow drain, problem has been reported. Everything is good.
酒店回复: We are glad you had a great stay and hope to see you again.
5.0分
其他
We had the best customer service ever especially from one other managers is he was pregnant and super helpful
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酒店回复: I am so glad to hear about your experience with our staff during your stay. We appreciate you staying at our hotel. We will let the staff member you mentioned know how much you enjoyed her service.
3.0分
家庭亲子
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It was a quick check in and the room was clean, but when you first walk in, the carpet had stains all over and there was something smeared on the floor that didn’t get cleaned up until morning. The pool was small, which is fine, but the water was so COLD! It was not enjoyable and you couldn’t stay in it for long because it was so cold! Breakfast was not good! They had a variety to offer, but were out of so many things. No syrup, pepper, or milk are a few. The excuse was that there was a large group that wiped them out the weekend before. The waffle batter ran out about 20 minutes before breakfast was done and she washed it and put it away instead of refilling. We had a long trip and stayed in many different places, and this breakfast time was by far the worst experience. I would not stay here again.
酒店回复: We apologize for your stay with us.
3.0分
其他
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The facility was new and modern. Room was clean and spacious. The staff seemed to be a little hassled to have to work. I don’t want to have to ring a bell to get help because the staff is always missing from the desk. The accommodations were nice but I stayed at the hotel next door the following night and the “experience” part of it was so much better.
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酒店回复: We apologize for your experience staying with us. I have checked cameras and Front Desk were assisting guests or doing laundry but we will do better to have a presence at the desk. We hope you give us another chance.
1.0分
其他
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I checked into Fairfield Inn on Wednesday July, 2 2025 and was asked if l needed House Keeping during my stay and said l did. But l did not receive House Keeping service until Sunday July 6, 2025, after inquiring 2 previous times. Also the hotel AC unit in the lobby leaked my entire stay. I had to take my trash out my almost entire stay. Also the first floor Ice machine leaked half of my stay.
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酒店回复: I sincerely apologize for your stay with us. We are aware of the leak as there was debris out in the ice machine that caused a leak and had to be professionally cleaned. I agree it was not a good look and I apologize. I am looking into the housekeeping issue as we clean on the second day of a guest stay as long as there is no sign.
4.0分
其他
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Another Great Stay!!
We had another amazing stay! We were welcomed back, with a hand written note, water and chocolates! How gracious! Once again, great service, the kitchen staff was very helpful, front desk services are wonderful! My favorite front desk worker, I believe her name is Shawna, had great recommendations and helped us get settled in our room quickly and efficiently. I will definitely be back again! My 84 y/o Mother loves this Hotel! Only recommendation would be to add grab bars in the showers, and maybe a non slip mat or paint or something to the shower floors.
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酒店回复: We are glad you enjoyed your stay with us and hope to see you again soon!
没有意见
Breakfast was great, the staff was SO accommodating! We needed and extra room, and we needed a late checkout. The Manager was so nice and took care of all of our needs! This was my third stay in about 1.5 years and I will definitely be back again!!
The room is very clean. The staff were very friendly and accommodating with our questions.
Welcomed in, very loud underneath us. It was a birthday party with lots of kids. Wanted to swim and the pool was very cloudy with a lot of stuff floating in it. Will stay next door next month.
Close to freeway 80 makes it easier for quick get off and on travel road trip. Hotel is clean. Only problem is clogged toilet and slow drain, problem has been reported. Everything is good.
We had the best customer service ever especially from one other managers is he was pregnant and super helpful
It was a quick check in and the room was clean, but when you first walk in, the carpet had stains all over and there was something smeared on the floor that didn’t get cleaned up until morning. The pool was small, which is fine, but the water was so COLD! It was not enjoyable and you couldn’t stay in it for long because it was so cold! Breakfast was not good! They had a variety to offer, but were out of so many things. No syrup, pepper, or milk are a few. The excuse was that there was a large group that wiped them out the weekend before. The waffle batter ran out about 20 minutes before breakfast was done and she washed it and put it away instead of refilling. We had a long trip and stayed in many different places, and this breakfast time was by far the worst experience. I would not stay here again.
The facility was new and modern. Room was clean and spacious. The staff seemed to be a little hassled to have to work. I don’t want to have to ring a bell to get help because the staff is always missing from the desk. The accommodations were nice but I stayed at the hotel next door the following night and the “experience” part of it was so much better.
I checked into Fairfield Inn on Wednesday July, 2 2025 and was asked if l needed House Keeping during my stay and said l did. But l did not receive House Keeping service until Sunday July 6, 2025, after inquiring 2 previous times. Also the hotel AC unit in the lobby leaked my entire stay. I had to take my trash out my almost entire stay. Also the first floor Ice machine leaked half of my stay.
Another Great Stay!!
We had another amazing stay! We were welcomed back, with a hand written note, water and chocolates! How gracious! Once again, great service, the kitchen staff was very helpful, front desk services are wonderful! My favorite front desk worker, I believe her name is Shawna, had great recommendations and helped us get settled in our room quickly and efficiently. I will definitely be back again! My 84 y/o Mother loves this Hotel! Only recommendation would be to add grab bars in the showers, and maybe a non slip mat or paint or something to the shower floors.